The 1:1 Personalization Playbook: Using AI to send every guest their own offer

In this session, Hang CEO Matt Smolin, whose platform powers millions of AI-personalized offers a month for restaurant brands, and Rev Ciancio, CMO of Salad…

Presented by Hang

Chicken Salad Chick creates 'National Chicken Salad Day'

by Amy Sorter — Writer and Editor, Connect Media

July 2, 2026

Chicken Salad Chick has deemed July 16, "National Chicken Salad Day," and will mark it with free scoops and giveaways.

MOD Pizza launches 'Sweet Heat Summer' campaign with Italy trip sweepstakes

June 29, 2026

MOD Pizza has launched its "Sweet Heat Summer" campaign, a summerlong initiative running through Aug. 23 that features the return of a popular menu item, a…

Kea-Thanx integration rewards phone-order customers, gives restaurants more data

June 16, 2026

Restaurant loyalty platform Thanx has integrated with Kea, an AI-powered phone-ordering system, to help restaurants reward customers who place orders by phone…

Gamification helps improve Smoothie King's loyalty program

June 12, 2026

Smoothie King is seeing early gains from adding game-like features to its Healthy Rewards loyalty program.

Inside the tech stack: How Mattenga’s Pizzeria mastered SEO, 8-second reordering

by Mandy Wolf Detwiler — Editor, Connect Media

In this podcast episode, Mattenga’s Pizzeria co-owner Enga Stanfield explains how partnering with owner.com and leveraging technology helped her independent…

Presented by Owner.com

Philly’s Best Cheesesteaks expands loyalty program as personalization trends grow

June 2, 2026

Fast-casual chain Philly's Best Cheesesteaks has revamped its Real Philly Rewards loyalty program, increasing redemption options and adding more flexibility…

Wingstop takes flight with upgraded loyalty program

May 28, 2026

Wingstop Inc. is launching its new loyalty program, Club Wingstop, and has tapped reality TV personality Maura Higgins to support the June 1 debut.

Deliverect, DataCandy partner for loyalty

May 14, 2026

Deliverect has partnered with loyalty and gift card provider DataCandy to allow quick service and enterprise restaurant operators to reward customers through…

Deliverect Partners with DataCandy to Connect Digital Ordering, Loyalty and Gift Cards Across Every Restaurant

Integration unifies third-party, first-party, and in-store orders with loyalty and gift card programs to drive retention and personalized engagement

The future of QSR brand experience: How to win on value, personalization, and customer trust

Explore 5 trends we’re seeing in the quick-service restaurant space and how experience management helps brands act on these trends.

Design experiences that earn loyalty from day one

Traditional experience management starts after the interaction, but with Ignite Communities, people are brought into the process much earlier.

Presented by Service Management Group

Jimmy John’s gets lit with celeb-built 4/20 menu

April 14, 2026

Jimmy John's will tap into cannabis culture through the launch of its "Dream Rotation," a limited-time menu celebrating the April 20 holiday. The Champaign…

bb.q Chicken updates rewards program

March 20, 2026

Seoul, South Korea-founded bb.q Chicken, has updated its rewards program to boost customer loyalty and encourage more frequent visits.

Make Every Location Your Best Location: Drive More Revenue From Your Underperforming Stores

Fixing your bottom 10% locations beats building new ones. Momos' AI platform shows how multi-location brands can recover over $28 million in annual revenue per…

Presented by Momos

Panera invites app users to 'circle back'

December 18, 2025

Panera Bread is leveraging its digital loyalty platform to reward the "office procrastinator" this holiday season with the launch of the "Circle Back Meal," an…

PAR Technology launches Smart Passes, next era of loyalty engagement

December 11, 2025

PAR Technology Corporation has launched Smart Passes, a wallet-native loyalty solution that transforms Apple and Google Wallet into a real-time, app-free…

Using AI to increase restaurant revenue by improving customer satisfaction and operational efficiency

Guests want faster service, personalized interactions, and consistent experiences—across every location and every channel. Restaurants that meet these demands…

Presented by Momos

Loyalty program fueling growth at Pokeworks

September 24, 2025

The updated program resulted in an 80% increase in members acquired through digital channels and double-digit loyalty sales growth every month since its launch.

Vicious Biscuit's app sweetens catering, loyalty programs

August 12, 2025

Vicious Biscuit rolled out Vicious Biscuit Rewards, a mobile app designed to boost guest interactions and streamline operations, with a particular focus on…