The Interactive Customer Experience Association honored excellence in interactive customer experience at this year's Elevate Awards dinner party to recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.
Sexual and other types of harassment are at the top of the heap in the daily news cycle lately, but they are problems that have long plagued every workplace, particularly restaurants. Three industry leaders tackle the hot-button issue head-on.
From operational strategy errors to overlooking the customer experience, there are plenty of things to trip a new franchisor up on the way to successful growth. Be aware of the top impediments and be ahead of the game.
Starbucks Corporation Executive Chairman and — until last year, CEO — of four decades, Howard Schultz, is stepping down, but leaving a huge trail of successes in his wake, including a 21,000 percent gain in stock value since the brand's IPO in 1992 and a reputation as a brand known for doing good in a highly competitive industry.
sweetgreen was one of the first fast-casual restaurants to launch an order ahead, payments, and loyalty app, built on the LevelUp platform. Read on for the results from their impressive customer engagement program.