From transaction to loyalty: 3 ways restaurants can own the customer experience

by Li-ran Navon — CEO, Sauce

The most successful restaurants are reclaiming customer connection with three strategies.

7 Game-Changing Trends That Will Define Fast Casual & QSR in 2025

Explore 7 key trends shaping fast casual and QSR in 2025—from kitchen tech to loyalty 3.0—and learn how top brands are using data to drive smarter operations.

How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth

Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…

Presented by Ovation Up, Inc.

Salad House taps Bikky for data-driven growth

June 3, 2025

Salad House, a health-focused franchise, is deploying the Bikky customer data platform for data-driven growth.

NYC's Parched levels up guest rewards with app launch

May 28, 2025

Parched Hospitality Group, known for its Australian-inspired dining and cocktail brands, has launched "Parched Locals," a tiered rewards program and mobile…

Blaze Pizza rolls out optimized app, loyalty program

April 15, 2025

Fast casual pizza chain Blaze Pizza has launched an enhanced app and loyalty program in partnership with Thanx, according to a press release.

How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation

Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy…

Presented by Ovation Up, Inc.

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

Jeff’s Bagel Run Introduces Loyalty Program to Reward Devoted Bagel Fans

Jeff’s Bagel Run, the celebrated bagel shop known for its handcrafted bagels, freshly whipped cream cheese, and craft coffees, has taken a bold step into the…

Guide: How To Respond To Online Reviews

97% of consumers look at online reviews before making purchase decisions. That’s a lot of eyes on your reviews, and crucially, your restaurant's responses!

Presented by Ovation Up, Inc.

Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by FastCasual.com

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.

Lenny's Subs Celebrates Lenny's Day with Exciting New Beverage Lineup in Partnership with Botrista

Enjoy vibrant new drinks and support your local neighborhood on October 25th!

How Guest Feedback Can Transform Your Restaurant: A Comprehensive Guide

Guest feedback is essential for restaurants to improve operations, boost retention, and enhance the guest experience—but traditional methods like long receipt…

Paris Baguette revamps rewards program

July 31, 2024

Paris Baguette has upgraded its mobile app, online ordering experience and rewards program, PB Rewards. "At Paris Baguette, we're known for the incredible…

Thanx + Qu: Shaping the Future of Guest Engagement

Qu is excited to announce our partnership with Thanx, enhancing guest engagement through Loyalty 3.0. This integration uses rich guest data for personalized…

Thanx partners with Bite to enhance QSR, fast casual restaurant experience

June 18, 2024

Thanx, a guest engagement and retention platform for restaurants, is partnering with Bite, a provider of intelligent kiosk solutions for fast-casual and QSR…

GivexEngageAI Offers New Engagement Strategies

Restaurants need to offer unique selling propositions and exceptional customer service. Loyalty programs, personalized marketing, and consistent customer…

Presented by FastCasual.com