Shake Shack hires chief commercial officer to oversee marketing, culinary, revenue

January 20, 2026

Shake Shack Inc. has hired Jim Taylor as its first chief commercial officer, a new position designed to oversee the company's marketing, culinary and revenue…

Lola Beans hires Jessie Bray as fractional chief operating officer

January 16, 2026

Lola Beans, a drive-thru beverage franchise specializing in handcrafted coffee and plant-based energy drinks, has named hospitality veteran Jessie Bray as its…

Tom Carr named CEO of Guthrie's

January 14, 2026

Guthrie's, a chicken-finger-only concept with over 70 locations, has named Tom Carr as president and chief executive officer.

Hawaiian Bros hires Shannon Scott as CMO

January 13, 2026

Hawaiian Bros has named Shannon Scott as its chief marketing officer, the company announced Tuesday, as the island-inspired restaurant chain prepares for a…

“Engagement That Rocks” reveals the amplifier behind culture, retention, guest loyalty

by Jim Knight — Founder & CEO, Knight Speaker

"Engagement That Rocks: Enhance Employee Experience and Retain Chart-Topping Talent," the third book in the “Culture That Rocks” trilogy, written by Jim…

Dave's Hot Chicken hires Joshua Liggins as VP of franchise development

January 12, 2026

Dave's Hot Chicken announced Monday the appointment of Joshua Liggins as vice president of franchise development, a move intended to accelerate the brand's…

Qdoba names chief legal officer

January 12, 2026

Qdoba has hired Cathy Tang as chief legal officer, a move intended to bolster the restaurant chain's aggressive plan to double its footprint over the next…

Shipley Do-Nuts names Bill Leibengood as CMO

January 8, 2026

Shipley Do-Nuts has named restaurant industry veteran Bill Leibengood as chief marketing officer. He joins the Houston-based brand with more than 25 years of…

Dave’s Hot Chicken promotes Jim Bitticks to CEO

January 8, 2026

Bitticks will join the founders of Dave's Hot Chicken as the keynote speakers at the Founderology Growth Summit, Feb. 2-4 in Austin.

Clay Dover named CEO of Savory Fund

January 7, 2026

Savory Fund, a private equity firm specializing in emerging restaurant concepts, announced a major leadership restructuring Wednesday, promoting Co-Founder…

Refresh your XM strategy with this clear, practical checklist

A simple visual guide to help strengthen your customer and employee experiences.

Presented by Service Management Group

Frontline first: Connecting employee and customer experience for stronger results

Learn how a connected employee and customer experience can boost engagement, loyalty, and performance.

Presented by Service Management Group

The Legal Liability of Unmonitored Work Group Chats

There comes a point where the informal chat apps that got your business off the ground become a serious liability, creating legal, HR, and financial risks that…

Your frontline is your superpower. Here’s how to unlock it.

Frontline employees carry your brand every day, yet many feel overlooked and unheard. Learn how empowering them with trust, training, and meaningful feedback…

Zipporah Allen steps up as Sweetgreen co-founder Nathaniel Ru steps down

December 18, 2025

Sweetgreen Inc. Co-founder and Chief Brand Officer Nathaniel Ru will retire from his executive role effective Jan. 1, 2026.

Fusion hires marketing director

December 17, 2025

Ohio-based sushi chain Fusian has appointed industry veteran Tyson Yirak as marketing director, a move aimed at bolstering brand infrastructure and fueling…

DSA Signage appoints Meredith Yerkes as senior vice president

December 17, 2025

DSA Signage has appointed Meredith Yerkes as senior vice president of commercial strategy and growth.

Kraft Heinz hires Steve Cahillane as CEO

December 16, 2025

Kraft Heinz has chosen Steve Cahillane, former Kellanoa chief, as CEO come Jan. 1, 2026.

Top 10 Trends in Restaurant Technology

As the restaurant landscape evolves, operators increasingly rely on technology to remain profitable and deliver an outstanding guest experience.

Presented by Oracle

Feng Cha appoints Dessie Brown Jr as marketing director

December 9, 2025

Feng Cha has appointed Dessie Brown Jr. as its director of marketing.