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Customer Service / Experience News & Media

Quiznos leads in wait time performance

October 30, 2007

DENVER — Quiznos has earned the No. 1 position in the quick-service restaurant industry for wait time performance, according to the Mystery Shopping Providers…

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FS/Tec, NAFEM to hold co-located event

by Valerie Killifer — senior editor, NetWorld Alliance

Foodservice technology and equipment come together Oct. 10-13 in Atlanta.

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Bruegger's receives 2007 NRAEF Spirit award

August 28, 2007

CHICAGO — The National Restaurant Association Educational Foundation (NRAEF), along with Nation's Restaurant News (NRN), have announced the winners of the…

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Meals by mobile

August 26, 2007

The growing popularity of text messaging.

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From online to make line

August 6, 2007

Using e-mail to market online ordering.

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LRS launches Beach Butler paging system

August 1, 2007

DALLAS — Long Range Systems has introduced its Beach Butler push-for-service paging system.   The system lets guests tell servers they are ready to order…

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R&I announces 2007 Consumers' Choice winners

July 30, 2007

OAK BROOK, Ill. — Restaurants & Institutions has announced the winners of its 27th annual Consumers' Choice in Chains study.   In the study, more than…

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Survey: Quality care

by Valerie Killifer — senior editor, NetWorld Alliance

Restaurants rely on customer service to increase profits and consumer satisfaction.

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Au Bon Pain puts focus on health, nutrition

July 29, 2007

BOSTON — Au Bon Pain has announced the 100-percent elimination of trans fats from its menu items, and the launch of a new Web site that provides in-depth…

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LRS launches Key Call table locator system

July 25, 2007

DALLAS — Long Range Systems has announced the launch of its Key Call electronic table-locator system, designed especially for fast casual concepts where…

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Firehouse Subs raises $100,000 for fallen firefighters

July 11, 2007

  CHARLESTON, S.C. — Three local Firehouse Subs locations raised more than $50,000 in donations from individuals in the Charleston, S.C., the company…

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Daphne's Greek Cafe unveils new look

July 10, 2007

SAN DIEGO, Calif. — Daphne's Greek Cafe July 10 unveiled its new design concept at the opening of its Tustin, Calif., location.   The new restaurant is the…

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Manager study shows low leadership, commitment to quality concerns

July 10, 2007

DALLAS — Results from a new study of the characteristics of candidates for manager positions in the quick-service and fast-casual restaurant segments were…

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Taco Del Mar signs deal with satellite radio

June 27, 2007

CLEARWATER, Fla. — Taco Del Mar has selected Applied Media Technologies Corporation to provide in-store music and commercial sound equipment for its…

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uWink to expand in Canada

June 24, 2007

LOS ANGELES — uWink Inc., developer of digital media entertainment software and an interactive restaurant concept, has announced plans for the creation of…

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Nextep deploys self-order kiosks

June 18, 2007

TROY, Mich. — Nextep Systems, provider of automated-ordering solutions to the restaurant, concession and casino industries, announced the completion of several…

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Drawing them to dinner

Business during the dinner daypart is perking up with dinner-specific entrees.

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Doggy treats

by Julie Sturgeon — independent journalist, CEOEditor, Inc.

June 6, 2007

Man's best friend can be a boon to fast casual restaurants seeking an edge.

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Gift card sales get e-mail boost

by Valerie Killifer — senior editor, NetWorld Alliance

April 25, 2007

Restaurants increase sales and profits through targeted e-mail marketing gift card programs.

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