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Customer Service / Experience News & Media

How Tony Roma's is using fast-casual strategies to reinvent itself

by Amy Sorter — Writer and Editor, Connect Media

CEO Mina Haque explains how the 54-year-old brand is adapting to changing consumer habits without abandoning its casual-dining roots.

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How Latitude Food Group CEO James O’Reilly is scaling &pizza, Tijuana Flats

by Mandy Wolf Detwiler — Editor, Connect Media

As CEO of Latitude Food Group, industry veteran James O'Reilly is leveraging a centralized backend support model and rigorous operational discipline to…

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Why Taco Cabana is expanding its franchise beyond the Lone Star State

by Mandy Wolf Detwiler — Editor, Connect Media

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler chats with Taco Cabana's director of franchise sales and development, John Ramsay…

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AI and the Future of Restaurants: From Foot Traffic to Predictive Insight

As consumer behavior and privacy expectations evolve, restaurants need smarter ways to understand diners and drive growth. Gladys Kong of Azira and Isabelle…

Presented by Azira

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What the data says about restaurant catering today

by Mandy Wolf Detwiler — Editor, Connect Media

As corporate catering transforms into a critical growth engine for the restaurant industry, top brands will share their battle-tested, data-driven playbooks…

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Gen Z, millennial franchisees want purpose, flexibility, tech — not just a second career

by Amy Sorter — Writer and Editor, Connect Media

Gong cha, Chicken Salad Chick, PrimoHoagies and Yougurtland execs reveal why franchising has become a popular career choice for millennials and Gen Z.

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The 1:1 Personalization Playbook: Using AI to send every guest their own offer

In this session, Hang CEO Matt Smolin, whose platform powers millions of AI-personalized offers a month for restaurant brands, and Rev Ciancio, CMO of Salad…

Presented by Hang

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Dodo Pizza’s playbook for international success

by Mandy Wolf Detwiler — Editor, Connect Media

In this Pizza Marketplace podcast, executives from Dodo Brands discuss how the company uses its proprietary technology platform and a balance of global…

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How Velvet Taco CEO Chris Schultz scales a cult brand without losing its soul

by Mandy Wolf Detwiler — Editor, Connect Media

During his keynote at the Fast Casual Executive Summit in Texas, Chris Schultz will discuss restaurant growth, brand culture, leadership, international…

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Built to Breakthrough: Unlocking your power

by Kathleen Wood — Founder, K. Wood Partners

To successfully scale their businesses, founders must make non-delegable decisions and commit to a written, structured action plan that simultaneously aligns…

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The return of the Unicorn Frappuccino: Can Starbucks avoid the headaches this time around?

by Amy Sorter — Writer and Editor, Connect Media

When Starbucks created the drink nearly nine years ago, it generated significant consumer interest, leading to thousands of social media posts but also…

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Inside the tech stack: How Mattenga’s Pizzeria mastered SEO, 8-second reordering

by Mandy Wolf Detwiler — Editor, Connect Media

In this podcast episode, Mattenga’s Pizzeria co-owner Enga Stanfield explains how partnering with owner.com and leveraging technology helped her independent…

Presented by Owner.com

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Philly’s Best Cheesesteaks expands loyalty program as personalization trends grow

June 2, 2026

Fast-casual chain Philly's Best Cheesesteaks has revamped its Real Philly Rewards loyalty program, increasing redemption options and adding more flexibility…

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The Execution Gap: What the 2026 Restaurant Technology Report Reveals About Operator Priorities

Qu's 2026 State of Digital & Beyond Report (168 brands, 94,000+ locations) reveals the real story behind restaurant tech spend: 48% are increasing investment…

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Stop relying on hope: Marketing blueprints from Ziggi's Coffee, Lee's Chicken, Pita Pit, Budget Branders

by Amy Sorter — Writer and Editor, Connect Media

Panelists provide marketing insights ahead of FastCasual's upcoming "Restaurant Marketing Workshop" on June 2-3 in Boston.

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2026 Fast Casual Top 100 Movers & Shakers

Welcome to the 2026 edition of the Fast Casual Top 100 Movers & Shakers. Each year, this report serves as a pulse check for the industry, celebrating the…

Presented by Elo Touch Solutions, Inc.

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Off-premise blitz: Turning pandemic survival tactics into long-term growth engines

by Mandy Wolf Detwiler — Editor, Connect Media

Industry leaders at the Restaurant Franchising and Innovation Summit highlighted how the shift from convenience to a permanent off-premise model requires a…

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Ovation, Tap leaders share tips on crafting a guest feedback strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A panel talk at the upcoming Restaurant Marketing Workshop will deliver insight on not only getting a guest feedback approach up and running but tips and…

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Mellow Mushroom VP shares secrets to long-term franchise success

In this episode of the Pizza Marketplace podcast, Mellow Mushroom VP of Franchise Development Jamie Cecil discusses the brand's 50-year history of "unicorn…

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Smoothie King CEO launches dual-lane chicken concept in Dallas

by Amy Sorter — Writer and Editor, Connect Media

Smoothie King's CEO is offering crispy and light chicken options through his fast-casual Flock & Fresh brand in Dallas.

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Showing 1 - 20 of 2011



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