Panera pay-what-you-want experiment to expand

by Valerie Killifer — senior editor, NetWorld Alliance

June 28, 2010

Panera chairman Ronald Shaich has said he is pleased with the first month of his nonprofit store in Clayton, Mo., according to USAToday.com. Scaich plans to…

Cicerone program aims to burnish chain beer service

June 27, 2010

As artisan drinks – microdistilled spirits and craft beers – propagate, consumers have been catching on. At last week’s Technomic conference in Chicagoland…

The CEO apology: A new kind of brand booster?

How CEO apologies suit the tenor of the times and satisfy consumers' desire for connection with a company.

Market Force survey reveals Five Guys as consumer favorite

June 22, 2010

Five Guys Burgers and Fries is consumers' favorite quick-service/fast casual restaurant, according to a new survey conducted by Market Force Information…

Starbucks to offer free Wi-Fi

June 14, 2010

Appearing at WIRED's business conference, Disruptive by Design, Howard Schultz recounted the challenges of leading the Starbucks transformation following his…

Starbucks to offer free Wi-Fi

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June 14, 2010

Appearing at WIRED's business conference, Disruptive by Design, Howard Schultz recounted the challenges of leading the Starbucks transformation following his…

Taco Del Mar awards 'Grad Bucks' this graduation season

June 10, 2010

Taco Del Mar, a fast casual Mexican restaurant chain featuring Baja beach-style burritos and fish tacos, is honoring 2010 graduates throughout the United…

Clarabridge, Fast Casual to host restaurant customer experience management webinar

May 6, 2010

Fastcasual.com has partnered with text analytics software provider Clarabridge Inc. to host the free webinar "Customer experience management: Why your guests…

Clarabridge, Fast Casual to host restaurant customer experience management webinar

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May 6, 2010

Fastcasual.com has partnered with text analytics software provider Clarabridge Inc. to host the free webinar "Customer experience management: Why your guests…

Penn Station wins Cincinnati 'best of' list

April 14, 2010

Penn Station East Coast Subs has been awarded the honor "Best in Cincinnati" in three food categories: Best Cheesesteak, Best French Fries and Best Sub…

Penn Station wins Cincinnati 'best of' list

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April 14, 2010

Penn Station East Coast Subs has been awarded the honor "Best in Cincinnati" in three food categories: Best Cheesesteak, Best French Fries and Best Sub…

Consumer survey: Brand loyalty high despite declining visits

March 9, 2010

Empathica Inc., a provider of Customer Experience Management (CEM) solutions, has announced that its Consumer Insights survey shows that restaurant brand…

Consumer survey: Brand loyalty high despite declining visits

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March 9, 2010

Empathica Inc., a provider of Customer Experience Management (CEM) solutions, has announced that its Consumer Insights survey shows that restaurant brand…

La Madeleine opens first redesigned cafe

March 3, 2010

La Madeleine Country French Café is changing the look and feel of the ordering experience and has opened the first of its new prototype layout in North…

La Madeleine opens first redesigned cafe

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March 3, 2010

La Madeleine Country French Café is changing the look and feel of the ordering experience and has opened the first of its new prototype layout in North…

Panera Bread, Pei Wei and Penn Station are top 10 in customer satisfaction

February 3, 2010

Regional limited-service brands such as Capriotti's, Panera Bread and Penn Station, continue to capture the highest customer satisfaction ratings, according to…

Panera Bread, Pei Wei and Penn Station are top 10 in customer satisfaction

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February 3, 2010

Regional limited-service brands such as Capriotti's, Panera Bread and Penn Station, continue to capture the highest customer satisfaction ratings, according to…

Greenz launches online wellness program

January 5, 2010

Greenz has announced a new wellness program designed to help its customers reach their health and wellness goals. The new wellness program includes:   Wellness…

Greenz launches online wellness program

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January 5, 2010

Greenz has announced a new wellness program designed to help its customers reach their health and wellness goals. The new wellness program includes:   Wellness…

Tropical Smoothie Café launches Healthy Lifestyle promo

January 3, 2010

Tropical Smoothie Café plans to help consumers meet their health goals for the New Year with a "Healthy Lifestyle" promotion, featuring low-calorie grilled…