Consumer survey: Brand loyalty high despite declining visits

March 9, 2010

Empathica Inc., a provider of Customer Experience Management (CEM) solutions, has announced that its Consumer Insights survey shows that restaurant brand…

Consumer survey: Brand loyalty high despite declining visits

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March 9, 2010

Empathica Inc., a provider of Customer Experience Management (CEM) solutions, has announced that its Consumer Insights survey shows that restaurant brand…

La Madeleine opens first redesigned cafe

March 3, 2010

La Madeleine Country French Café is changing the look and feel of the ordering experience and has opened the first of its new prototype layout in North…

La Madeleine opens first redesigned cafe

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March 3, 2010

La Madeleine Country French Café is changing the look and feel of the ordering experience and has opened the first of its new prototype layout in North…

Panera Bread, Pei Wei and Penn Station are top 10 in customer satisfaction

February 3, 2010

Regional limited-service brands such as Capriotti's, Panera Bread and Penn Station, continue to capture the highest customer satisfaction ratings, according to…

Panera Bread, Pei Wei and Penn Station are top 10 in customer satisfaction

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February 3, 2010

Regional limited-service brands such as Capriotti's, Panera Bread and Penn Station, continue to capture the highest customer satisfaction ratings, according to…

Greenz launches online wellness program

January 5, 2010

Greenz has announced a new wellness program designed to help its customers reach their health and wellness goals. The new wellness program includes:   Wellness…

Greenz launches online wellness program

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January 5, 2010

Greenz has announced a new wellness program designed to help its customers reach their health and wellness goals. The new wellness program includes:   Wellness…

Tropical Smoothie Café launches Healthy Lifestyle promo

January 3, 2010

Tropical Smoothie Café plans to help consumers meet their health goals for the New Year with a "Healthy Lifestyle" promotion, featuring low-calorie grilled…

Seven keys to customer experience

True dedication to the voice of the customer will be pivotal for operators looking to improve their customer experience.

Tropical Smoothie Café launches Healthy Lifestyle promo

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January 3, 2010

Tropical Smoothie Café plans to help consumers meet their health goals for the New Year with a "Healthy Lifestyle" promotion, featuring low-calorie grilled…

Seven keys to customer experience

True dedication to the voice of the customer will be pivotal for operators looking to improve their customer experience.

Buffalo Wild Wings to present at consumer conference

December 22, 2009

Buffalo Wild Wings Inc. has announced that the company will present at the Cowen and Company 8th Annual Consumer Conference in New York City.   The conference…

Buffalo Wild Wings to present at consumer conference

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December 22, 2009

Buffalo Wild Wings Inc. has announced that the company will present at the Cowen and Company 8th Annual Consumer Conference in New York City.   The conference…

Five Guys, Chick-fil-A consumers' top choices

Five Guys, Chick-fil-A, Chipotle and Panera Bread lead in consumer Market Force survey.

Five Guys, Chick-fil-A consumers' top choices

Five Guys, Chick-fil-A, Chipotle and Panera Bread lead in consumer Market Force survey.

Jamba Juice reinstates free flatbread day

December 13, 2009

Jamba Juice has announced the return of Free California Flatbreads Day at participating locations as part of its ‘Feel Good' Campaign. From 11 a.m. – 2 p.m.

Jamba Juice reinstates free flatbread day

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December 13, 2009

Jamba Juice has announced the return of Free California Flatbreads Day at participating locations as part of its ‘Feel Good' Campaign. From 11 a.m. – 2 p.m.

The ROI in empowering front-line employees

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Fast casual operators should focus on building customer relationships, and the sales will follow. Part II.

Fast casuals lead salt-reduction charge

As menu-labeling legislation takes effect across the country, operators are looking at reducing more than calories.