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Customer Service / Experience News & Media

Cookie monsters added to Freebirds lineup

February 1, 2007

COLLEGE STATION, TEXAS — Freebirds World Burrito, the Texas-based fast casual known for its Monster burritos, announced Feb. 3 the introduction of the Moby…

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Building an e-mail list

by Valerie Killifer — senior editor, NetWorld Alliance

January 25, 2007

When it comes to a customer-based e-mail list, McAlister's Deli has learned bigger is better.

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Building brand loyalty

Fast casuals are looking to loyalty programs to boost revenue and increase repeat traffic.

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Hamburgers: Not just for drive-thrus anymore

The fast-casual burger concept hasn't exactly taken off like the bakery café segment, but the American tradition may be set to grow.

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Fast casuals draw customers with e-mail marketing

Viral marketing campaigns are cost effective and fast-casual customer focused.

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2006 restaurant show wraps up

The 2006 National Restaurant Hotel & Motel Show offered big-time speakers and trendsetting technologies. Even if you attended, you probably didn't see…

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Nolan Bushnell's uWink breaks ground

May 10, 2006

LOS ANGELES — uWink Inc., a publicly held digital entertainment company, announced that construction has begun on its entertainment restaurant. Scheduled to…

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Restaurant industry continues growth

March 30, 2006

WASHINGTON D.C. — The outlook for the restaurant industry remained solid in February, as the National Restaurant Association's comprehensive index of…

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A look into fast-casual ovens

March 30, 2006

With more and more fast casuals toasting sandwiches, ovens are more important than ever. And there are more oven choices today than ever before. From…

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Experts create the first virtual brand

Camp Out Grill is not real. For now, it's a virtual brand.

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