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Customer Service / Experience News & Media

uWink to expand in Canada

June 24, 2007

LOS ANGELES — uWink Inc., developer of digital media entertainment software and an interactive restaurant concept, has announced plans for the creation of…

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Nextep deploys self-order kiosks

June 18, 2007

TROY, Mich. — Nextep Systems, provider of automated-ordering solutions to the restaurant, concession and casino industries, announced the completion of several…

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Drawing them to dinner

Business during the dinner daypart is perking up with dinner-specific entrees.

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Doggy treats

by Julie Sturgeon — independent journalist, CEOEditor, Inc.

June 6, 2007

Man's best friend can be a boon to fast casual restaurants seeking an edge.

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Gift card sales get e-mail boost

by Valerie Killifer — senior editor, NetWorld Alliance

April 25, 2007

Restaurants increase sales and profits through targeted e-mail marketing gift card programs.

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Macy's to intro quick-serve, cafe concepts at Florida malls

April 17, 2007

South Florida Sun-Sentinel: Macy's department stores is introducing its own brand of quick-serve eateries and restaurants to Florida stores as a part of a…

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Coffee roasters look to train baristas

April 15, 2007

The Courier-Journal: The number of coffee houses in the United States has nearly doubled in the past six years. According to the Specialty Coffee Association…

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Marketing to small fries isn't child's play

by Julie Sturgeon — independent journalist, CEOEditor, Inc.

Fast casuals don't need to compromise to market to children.  

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Mimi's Café launches kids menu

February 26, 2007

TUSTIN, Calif. — Mimi's Café has introduced an all-inclusive kid's menu to provide more meal options for children and parents.    According to a news…

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Cookie monsters added to Freebirds lineup

February 1, 2007

COLLEGE STATION, TEXAS — Freebirds World Burrito, the Texas-based fast casual known for its Monster burritos, announced Feb. 3 the introduction of the Moby…

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Building an e-mail list

by Valerie Killifer — senior editor, NetWorld Alliance

January 25, 2007

When it comes to a customer-based e-mail list, McAlister's Deli has learned bigger is better.

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Building brand loyalty

Fast casuals are looking to loyalty programs to boost revenue and increase repeat traffic.

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Hamburgers: Not just for drive-thrus anymore

The fast-casual burger concept hasn't exactly taken off like the bakery café segment, but the American tradition may be set to grow.

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Fast casuals draw customers with e-mail marketing

Viral marketing campaigns are cost effective and fast-casual customer focused.

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2006 restaurant show wraps up

The 2006 National Restaurant Hotel & Motel Show offered big-time speakers and trendsetting technologies. Even if you attended, you probably didn't see…

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Nolan Bushnell's uWink breaks ground

May 10, 2006

LOS ANGELES — uWink Inc., a publicly held digital entertainment company, announced that construction has begun on its entertainment restaurant. Scheduled to…

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Restaurant industry continues growth

March 30, 2006

WASHINGTON D.C. — The outlook for the restaurant industry remained solid in February, as the National Restaurant Association's comprehensive index of…

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A look into fast-casual ovens

March 30, 2006

With more and more fast casuals toasting sandwiches, ovens are more important than ever. And there are more oven choices today than ever before. From…

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Experts create the first virtual brand

Camp Out Grill is not real. For now, it's a virtual brand.

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