Customer Service / Experience News & Media
Tim Hortons franchisees seek to delay mobile ordering
March 31, 2017
Tim Hortons franchisees are attempting to delay the release of the chain's new mobile ordering app because they believe not enough testing has been done.
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Keynoter: Want to motivate employees? Try ‘trust and track’ instead of ‘command and control’
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Creating an employee training system that delivers outstanding customer service requires making employees feel engaged and providing regular feedback…
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Heard at the Summit: Attendees share insights, pain points and keys to success
by Cherryh Cansler — Editor, FastCasual.com
Restaurant Franchising and Innovation Summit attendees discuss everything from bunnies to BS.
read nowZaxby's menu features spring items
March 30, 2017
Zaxby's Grilled Cobb Zalad and Berry Breezy Lemon Squeezy drink are the concept's spring menu highlights, according to a press release.
read nowStudy: Consumers receptive to chatbots
March 30, 2017
A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…
read nowChicken Salad Chick opens another Tennessee location
March 29, 2017
Jackson, Tennessee will be home to a new Chicken Salad Chick location come April 5, according to a press release.
read nowBlaze Pizza 'Keepin It Real' in 2017
March 29, 2017
Blaze Pizza won't have any artificial additives in its menu items as part of its "Keepin' It Real" initiative, which also encourages guests to commit to…
read nowPupatella expands with four Virginia locations
March 29, 2017
Franchisee Zeeshan Kaba has signed a deal with Pupatella, a Neapolitan pizza concept, to open four locations in Richmond, Virginia, according to a press…
read nowOlea Kiosks introduces drive-thru kiosk for QSR, fast casual restaurants
March 29, 2017
Olea Kiosks has introduced a drive-thru kiosk for the QSR and fast casual industries. The new device has been dubbed the Detroit in honor of the city that made…
read nowToast partners with Punchh restaurant marketing cloud to improve customer engagement
March 29, 2017
Toast, a restaurant technology platform, has integrated its restaurant POS with the Punchh restaurant marketing cloud to deliver engagement, loyalty and…
read nowChipotle is lone national brand not using additives or preservatives
March 28, 2017
Chipotle doesn't have any added flavors, colors or preservatives in any of its menu items, and is the only national restaurant brand to not have any, according…
read nowTijuana Flats opens 2nd Sunshine State location
March 28, 2017
St. Augustine, Florida, will be the Tijuana Flats' newest home on April 3, according to a press release.
read nowPokeatery announces toasty menu addition
March 28, 2017
Pokeatery is debuting its greatest menu item since sliced bread: toasted sliced bread, according to a press release.
read nowWith 10 million daily food deliveries, Meituan-Dianping a name to know
March 28, 2017
It may be relatively unknown in the Western World, but in 20 of China's biggest cities, the name Meituan-Dianping is as commonly heard as Amazon and Google.
read nowJersey Mike's Subs makes a big give to charities
March 27, 2017
The 1,200 Jersey Mike's Subs locations will donate all proceeds to charity on March 29 as part of its seventh annual Month of Giving fundraiser, according to a…
read nowFat Biscuit offers up a free breakfast
March 27, 2017
Fat Biscuit will offer all its Lynnfield, Massachusetts guests a free breakfast on March 30, according to a press release.
read nowCouple expands Tropical Smoothie Cafe in Colorado
March 27, 2017
Craig and Dianne LeMieux, area developers for Tropical Smoothie Café, are leading an initiative to grow the concept in Colorado, specifically targeting Denver…
read nowJ. Gumbo franchisor sees significant growth
March 27, 2017
Gumbo Growth LLC has opened three J. Gumbo's locations and plans to open two more, one in April and the other in May, according to a press release.
read nowTogo's opens additional San Francisco Bay area location
March 27, 2017
Ali Navabpour, an 18-year Togo's franchisee, has opened his second location in the San Francisco Bay area town of Fremont, according to a press release.
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How self-serve kiosks can rescue corporate dining — part 2: how the solution came to be
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While self-serve kiosks allow corporate dining locations to eliminate the cashier and improve the speed of service for customers, there had been no…
read nowFeatured Vendor
Jeff’s Bagel Run is a scratch bakery with a simple and delicious menu of bagels, spreads and a full coffee program. The shops are open daily from 6:30 a.m. - 2:00 p.m., allowing operators to schedule on a single-shift model. The simple menu enables the brand to keep excellent and consistent products while maximizing revenue.
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