Customer Service / Experience News & Media

Anti-Trump rapper opens ThinkFoodLab in DC

July 12, 2017

Jose Andres, the chef who battled President Trump in court and then rapped about his immigration policies in April, opened ThinkFoodLab on July 11 in…

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3 multi-unit franchisees join Captain D's brand

July 12, 2017

Captain D's has signed three franchise agreements with new and existing franchisees leading to 10 units opening in Alabama, Florida, Texas and Tennessee…

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Starbucks releases 2 summer beverages

July 12, 2017

Starbucks Reserve coffee bars in the U.S. and Canada are serving two Nitro Cold Brew beverages this summer: Starbucks Nitro Cascara Cloud and Starbucks Nitro…

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Whataburger introduces its What's Cookin' online newsroom

July 12, 2017

Whataburger has launched its online newsroom called What's Cookin'. The platform will serve as a digital gathering place for Whataburger fans, customers and…

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Jersey Mike's prepping 4th Long Island location

July 11, 2017

Jersey Mike's is opening its fourth location on Long Island this week, this time in Hauppauge, according to a Newsday report.

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Smashburger serves up triple-double burger

July 11, 2017

Smashburger will debut The Triple Double Burger on July 11 in all U.S. locations. The burger includes two beef patties, two pieces of American cheese, one…

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Portillo opens 50th restaurant

July 11, 2017

Portillo has reached its 50-unit mark with its first Minnesota location, according to a press release.

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Shake Shack debuts Android ordering app

July 10, 2017

Shake Shack, digital ordering provider Olo and mobile product agency Fuzz have collaborated to create Shake Shack's Android mobile ordering app, according to a…

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Freshii expands its Walgreen's locations to Big Apple

July 10, 2017

Freshii has continued its partnership with Walgreens, opening a unit inside Walgreen's New York City location in Union Square, according to a press release.

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The Big Salad 'Seal[s] The Deal' with high school students

July 10, 2017

CEO John Bornoty founded The Big Salad in Grosse Pointe, Michigan in 2008 and today is helping other young entrepreneurs find their footing in a competitive…

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The Halal Guys adds 1st Austin unit

July 6, 2017

The Halal Guys is opening its first Austin location next Saturday, July 15 with a food raffle, DJ and free food for the first hundred guests, a news release…

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Investing in technology? Restaurants share hits and misses

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Companies need to do their research, and management has to be supportive for technology initiatives to succeed.

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Newk's Eatery adds 2 locations

July 5, 2017

Newk's Eatery opened its fifth Jacksonville restaurant and its first Frisco, Texas, restaurant, continuing the brand's commitment to expansion, according to a…

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Survey: Mustard still top hot dog topping

July 5, 2017

JJ's Red Hots celebrated July 4th for the fifth year by releasing its Top 10 list of most-loved hot dog toppings, according to a press release.

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Nobly POS to demo mobile product with Star Micronics at Birmingham UK Coffee Festival

June 27, 2017

Star Micronics, a POS printer manufacturer, has joined forces with Nobly POS to provide an mPOS solution designed for coffee shops and mobile food and drink…

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New studies show restaurant 'do's and don'ts' of online ordering, delivery

by S.A. Whitehead — Food Editor, Net World Media Group

As the restaurant industry continues to bask in the big-dollar benefits of online ordering, two new studies shed light on best practices when it comes to…

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Me-n-Ed's goes out for a beer ... or 26

June 20, 2017

Me-n-Ed's Pizzeria opened a new brew-centric brand this June called Me-n-Ed's On Tap in Bakersfield, California, complete with a self-pour tap system…

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