Customer Service / Experience News & Media
Portillo opens 50th restaurant
July 11, 2017
Portillo has reached its 50-unit mark with its first Minnesota location, according to a press release.
read nowShake Shack debuts Android ordering app
July 10, 2017
Shake Shack, digital ordering provider Olo and mobile product agency Fuzz have collaborated to create Shake Shack's Android mobile ordering app, according to a…
read nowFreshii expands its Walgreen's locations to Big Apple
July 10, 2017
Freshii has continued its partnership with Walgreens, opening a unit inside Walgreen's New York City location in Union Square, according to a press release.
read nowThe Big Salad 'Seal[s] The Deal' with high school students
July 10, 2017
CEO John Bornoty founded The Big Salad in Grosse Pointe, Michigan in 2008 and today is helping other young entrepreneurs find their footing in a competitive…
read nowThe Halal Guys adds 1st Austin unit
July 6, 2017
The Halal Guys is opening its first Austin location next Saturday, July 15 with a food raffle, DJ and free food for the first hundred guests, a news release…
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Investing in technology? Restaurants share hits and misses
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Companies need to do their research, and management has to be supportive for technology initiatives to succeed.
read nowNewk's Eatery adds 2 locations
July 5, 2017
Newk's Eatery opened its fifth Jacksonville restaurant and its first Frisco, Texas, restaurant, continuing the brand's commitment to expansion, according to a…
read nowSurvey: Mustard still top hot dog topping
July 5, 2017
JJ's Red Hots celebrated July 4th for the fifth year by releasing its Top 10 list of most-loved hot dog toppings, according to a press release.
read nowNobly POS to demo mobile product with Star Micronics at Birmingham UK Coffee Festival
June 27, 2017
Star Micronics, a POS printer manufacturer, has joined forces with Nobly POS to provide an mPOS solution designed for coffee shops and mobile food and drink…
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New studies show restaurant 'do's and don'ts' of online ordering, delivery
by S.A. Whitehead — Food Editor, Net World Media Group
As the restaurant industry continues to bask in the big-dollar benefits of online ordering, two new studies shed light on best practices when it comes to…
read nowMe-n-Ed's goes out for a beer ... or 26
June 20, 2017
Me-n-Ed's Pizzeria opened a new brew-centric brand this June called Me-n-Ed's On Tap in Bakersfield, California, complete with a self-pour tap system…
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Infographic: How online reviews can make or break your brand
Research quantifies the impact online customer reviews have on business performance. The reviews play a bigger role in the selection of restaurants than…
read nowImprove the Guest Experience with Guest Paging
Businesses understand the importance of communicating with guests. Increase operation efficiency and enhance the guest experience with guest paging systems…
download nowGrow your business with Table Tracker
Table Tracker is a table location system that identifies where guests are sitting so you can deliver food faster, create a better guest experience and…
download nowLong Range Systems partners with VeriSolutions to improve restaurant operations
June 1, 2017
Long Range Systems, a global provider of on-site guest paging, tracking and restaurant intelligence tools, has announced a strategic partnership with…
read nowJimmy's Egg gets 'crackin' in Iowa
May 30, 2017
Jimmy's Egg is opening its first Iowa location in June on Southeast University Avenue in West Des Moines, a news release said. The 105-seat location near the…
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Innovation on display at NRA (part 2)
by Cherryh Cansler — Editor, FastCasual.com
It's almost impossible to see the two-miles of products and services at the NRA show, so in this two-part series, FastCasual highlights several that made their…
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Does your brand 'deliver' on delivery?
May 25, 2017
Delivery is today's "little darling" of the restaurant industry, as was just repeatedly proven in numerous presentations at this year's National Restaurant…
read nowSmashburger intros turkey burgers at all US locations
May 24, 2017
Turkey burgers have come to roost in Smashburger's lineup of menu options, according to a press release.
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From wobbly table fixes to herbal refrigerators, innovation was on display at NRA (Part 1)
by Cherryh Cansler — Editor, FastCasual.com
More than 45,000 buyers in the restaurant industry hit Chicago this week to check out the thousands of products and services on display at the National…
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