ICX Summit: Neuroscience, millennials and measuring customer experience

The upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to measuring customer experience…

BONMi opens second NYC location

April 6, 2017

BONMi has opened its second location in New York City, this time on 23rd Street, according to a press release. The concept, which draws inspiration from…

Pressure grows to make restaurant kiosks 'disability-friendly'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A recent lawsuit on behalf of a blind customer against Eatsa, a restaurant that uses self-order kiosks, has put the kiosk industry in the spotlight.

Fast insights on crisis management, leadership development and restaurant/retail partnerships

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Restaurant Franchising & Innovation Summit in Dallas got down to business with fast insights in three key business management areas.

Why playing the 'right' background music increases sales

by Cherryh Cansler — Editor, FastCasual.com

Restaurants that play a carefully selected mix of music reflecting their cultures can increase sales by more than 9 percent, according to a 2016 study.

Fazoli's ditching artificial ingredients

April 5, 2017

The menu at Fazoli's will be free of all artificial sweeteners, flavors, preservatives and colors by June 19. With 220 units, Fazoli's is the first national…

From food trucks to food halls: Slapfish founder launches 2 concepts

by Cherryh Cansler — Editor, FastCasual.com

Chef Andrew Gruel, who opened his first concept — Slapfish — as a food truck, has just launched two concepts inside an Orange County food hall.

Why restaurant execs ditching old-school training for video-based methods

Employee training was one of the most talked about topics at the Restaurant Franchise Innovation Summit 2017 in Dallas. The most important thing I heard…

Study: UK restaurateurs need to improve customer experience

April 4, 2017

U.K. restaurateurs and retailers are not providing a rewarding customer experience despite the fact that consumers are more likely to buy if they have a…

Potbelly lures mobile app users with a tasty treat

April 4, 2017

Potbelly Sandwich Shop last week officially launched its mobile app, which features payments, order-ahead capabilities and rewards. 

Chronic Tacos returns to Angel's Stadium

April 3, 2017

Chronic Tacos, the charity Olive Crest and the Los Angeles Angles will partner on May 5 to celebrate Cinco de Mayo and let one lucky child throw the Angel's…

Food trucks and restaurants – a symbiotic relationship

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While many limited service restaurants are clearly interested in expanding into food trucks, veteran food truck operators are using the skills they develop on…

C-Speak: PDQ president using tech to get rid of the back office

PDQ President Steve Erickson and David Cantu, co-founder of HotSchedules, discuss how the brand uses technology to control operations and deliver better…

Starbucks to dedicate new store to mobile orders

March 31, 2017

Following its recent issues with mobile order and pay at some of its busiest locations, Starbucks next week will open a store inside its Seattle headquarters…

Tim Hortons franchisees seek to delay mobile ordering

March 31, 2017

Tim Hortons franchisees are attempting to delay the release of the chain's new mobile ordering app because they believe not enough testing has been done.

Keynoter: Want to motivate employees? Try ‘trust and track’ instead of ‘command and control’

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Creating an employee training system that delivers outstanding customer service requires making employees feel engaged and providing regular feedback…

Heard at the Summit: Attendees share insights, pain points and keys to success

by Cherryh Cansler — Editor, FastCasual.com

Restaurant Franchising and Innovation Summit attendees discuss everything from bunnies to BS.

Zaxby's menu features spring items

March 30, 2017

Zaxby's Grilled Cobb Zalad and Berry Breezy Lemon Squeezy drink are the concept's spring menu highlights, according to a press release.

Study: Consumers receptive to chatbots

March 30, 2017

A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…

Chicken Salad Chick opens another Tennessee location

March 29, 2017

Jackson, Tennessee will be home to a new Chicken Salad Chick location come April 5, according to a press release.