Study: UK restaurateurs need to improve customer experience

April 4, 2017

U.K. restaurateurs and retailers are not providing a rewarding customer experience despite the fact that consumers are more likely to buy if they have a…

Potbelly lures mobile app users with a tasty treat

April 4, 2017

Potbelly Sandwich Shop last week officially launched its mobile app, which features payments, order-ahead capabilities and rewards. 

Chronic Tacos returns to Angel's Stadium

April 3, 2017

Chronic Tacos, the charity Olive Crest and the Los Angeles Angles will partner on May 5 to celebrate Cinco de Mayo and let one lucky child throw the Angel's…

Food trucks and restaurants – a symbiotic relationship

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While many limited service restaurants are clearly interested in expanding into food trucks, veteran food truck operators are using the skills they develop on…

C-Speak: PDQ president using tech to get rid of the back office

PDQ President Steve Erickson and David Cantu, co-founder of HotSchedules, discuss how the brand uses technology to control operations and deliver better…

Starbucks to dedicate new store to mobile orders

March 31, 2017

Following its recent issues with mobile order and pay at some of its busiest locations, Starbucks next week will open a store inside its Seattle headquarters…

Tim Hortons franchisees seek to delay mobile ordering

March 31, 2017

Tim Hortons franchisees are attempting to delay the release of the chain's new mobile ordering app because they believe not enough testing has been done.

Keynoter: Want to motivate employees? Try ‘trust and track’ instead of ‘command and control’

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Creating an employee training system that delivers outstanding customer service requires making employees feel engaged and providing regular feedback…

Heard at the Summit: Attendees share insights, pain points and keys to success

by Cherryh Cansler — Editor, FastCasual.com

Restaurant Franchising and Innovation Summit attendees discuss everything from bunnies to BS.

Zaxby's menu features spring items

March 30, 2017

Zaxby's Grilled Cobb Zalad and Berry Breezy Lemon Squeezy drink are the concept's spring menu highlights, according to a press release.

Study: Consumers receptive to chatbots

March 30, 2017

A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…

Chicken Salad Chick opens another Tennessee location

March 29, 2017

Jackson, Tennessee will be home to a new Chicken Salad Chick location come April 5, according to a press release.

Blaze Pizza 'Keepin It Real' in 2017

March 29, 2017

Blaze Pizza won't have any artificial additives in its menu items as part of its "Keepin' It Real" initiative, which also encourages guests to commit to…

Pupatella expands with four Virginia locations

March 29, 2017

Franchisee Zeeshan Kaba has signed a deal with Pupatella, a Neapolitan pizza concept, to open four locations in Richmond, Virginia, according to a press…

Olea Kiosks introduces drive-thru kiosk for QSR, fast casual restaurants

March 29, 2017

Olea Kiosks has introduced a drive-thru kiosk for the QSR and fast casual industries. The new device has been dubbed the Detroit in honor of the city that made…

Toast partners with Punchh restaurant marketing cloud to improve customer engagement

March 29, 2017

Toast, a restaurant technology platform, has integrated its restaurant POS with the Punchh restaurant marketing cloud to deliver engagement, loyalty and…

Chipotle is lone national brand not using additives or preservatives

March 28, 2017

Chipotle doesn't have any added flavors, colors or preservatives in any of its menu items, and is the only national restaurant brand to not have any, according…

Tijuana Flats opens 2nd Sunshine State location

March 28, 2017

St. Augustine, Florida, will be the Tijuana Flats' newest home on April 3, according to a press release.

Pokeatery announces toasty menu addition

March 28, 2017

Pokeatery is debuting its greatest menu item since sliced bread: toasted sliced bread, according to a press release.

With 10 million daily food deliveries, Meituan-Dianping a name to know

March 28, 2017

It may be relatively unknown in the Western World, but in 20 of China's biggest cities, the name Meituan-Dianping is as commonly heard as Amazon and Google.