How mobile ordering is reinventing the drive-thru experience

by Elizabeth Friend — Strategy Analyst, Euromonitor International

Much of the draw of the drive-thru is rooted in speed and convenience; however, recent advancements in technology have created the potential for an even…

More than 6,000 restaurants put new chatbot to use

February 7, 2017

Restaurant tech business, Orderscape.com, is bringing a full food-ordering chatbot to more than 6,000 restaurants in the U.S. early in the second quarter of…

Why your digital ordering platform is failing

Launching digital ordering can seem like an overwhelming project, considering it involves marketing, operations and IT. Poorly executed, it can be devastating…

Axis Purchasing Launches New Video

Axis Purchasing is pleased to announce the release of a new video, designed to explain, in 60-seconds, the benefits for foodservice operators to join a Group…

3 Ways to Optimize Labor Efficiencies and Cut Costs

Operators are facing high turnover rates and new regulatory pressures, making the task of managing labor costs increasingly more difficult. There are steps…

3 tech trends coming off the back burner

While the majority of new technology is often found in the front of house, the real labor is saved where the dirty work takes place — the back of house.

TripAdvisor launches restaurant platform

January 18, 2017

TripAdvisor has added a feature — TripAdvisor Premium for Restaurants — designed to help restaurants attract, engage and influence customers, according to a…

Order-taking goes virtual?

January 17, 2017

Call centers are a thing of the past at Restaurant Revolution Technologies, a San Diego provider of order management, call center and technology solutions for…

3 technologies restaurants should be running toward, not from

It’s time for restaurant marketers to make some bets on technology.

Jersey Mike's offers half off via new online ordering

January 16, 2017

Online ordering has arrived at Jersey Mike's, and customers who create an account and place their first order between Jan. 16 and Feb. 17, 2017, will get half…

Court action goes forward against Pizza Hut, Papa John's, Starbucks, Domino's

January 13, 2017

Some very big names — including Pizza Hut, Papa John's, Starbucks and Domino's — got some very bad news this morning when news broke that a stay granted three…

Luna Grill taps Intalytics to drive growth

January 11, 2017

Luna Grill needed help to grow beyond its 30 units (with another 17 planned for this year), and is partnering with Intalytics in researching and analyzing new…

Salad sales up, reveals new report

January 10, 2017

A new Salad Keynote report reveals 46 percent of consumers are eating more green salads than a year ago, and restaurateurs are seeing the increased sales.

Fishbowl links with Android Pay for easy loyalty and coupon redemption

January 10, 2017

Fishbowl, a customer engagement platform provider for the restaurant industry, has announced an integration with Android Pay to provide easy loyalty, coupon…

6 ways technology can conquer 2017's top challenges

One tech experts looks at a few 2017 restaurant technology trends through the lens of the complex issues that today's restaurant brands will face over the next…

Chipotle launches online tool to help customers 'make calories count'

January 4, 2017

Chipotle Mexican Grill has a New Year’s resolution: Help customers to not only count calories but make calories count. The chain has launched a dietary options…

Dickey's CIO: Technology isn't just a tactic

Laura Rae Dickey sat down at the annual 2016 Fast Casual Executive Summit in Data Point, California, to give an inside look at Dickey's technology strategy…

Pita Pit Canada rolls out 'disruptive packaging technology'

December 27, 2016

In an effort to reduce its carbon footprint, Pita Pit Canada has traded the traditional waxed paper used to wrap its sandwiches for thinbarrier eco, a…

MicroSale releases $49-a-month POS system

December 14, 2016

A cheap, tablet-based POS system for small restaurants is now available from MicroSale POS Systems, according to a press release. It comes with an…

Kiosks killing jobs? Current events beg the question, but the facts say otherwise

by Elliot Maras — Editor, Automatic Merchandiser

Several restaurant chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently. Kiosks are fostering fears about…