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Customer Service / Experience News & Media

Technomic predicts frugality fatigue and more in 2011

November 18, 2010

Leading foodservice intel group Technomic has released its list of 11 emerging trends in 2011. As hiring and same-store sales herald the industry’s slow return…

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Camille’s to reward 4sq users with holiday contest

November 17, 2010

Camille’s Sidewalk Cafe is rewarding users of the Foursquare networking application with a $100 gift certificate between now and Dec. 15. Winners will be…

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Exit41 launches Facebook ordering app

by Valerie Killifer — Editor, FastCasual.com

November 16, 2010

Exit41 has officially launched a new web-based solution that will let Facebook fans of restaurant brands order meals via the social networking site. The app…

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More steps to gluten free

by Betsy Craig — pres, menutrinfo.com

Last week, I started this discussion identifying items that contain gluten that might suprise you, as well as the first steps in creating gluten free dishes. 

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What to consider before you Groupon

Successful restaurant marketing can increase guest counts, but if your restaurant is unprepared, it also could ruin your brand.

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NPD: Family dining makes a comeback

November 9, 2010

Restaurant visits from families or parties with kids increased this past summer after three years of traffic declines, according to market research company The…

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Mintel: Consumer trends begin with long-term benefits

October 27, 2010

While consumers are still reeling from the aftershock of the global economic crisis, Mintel has predicted nine key consumer trends for the year ahead that…

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Data security takes a layered approach

In 2009, 23 percent of the hospitality industry experienced a data breach, with restaurants and hotels leading the majority of cases. Here's how new…

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Fazoli’s caps year of growth with Wal-Mart pilot

by Valerie Killifer — senior editor, NetWorld Alliance

Over the past three years, Lexington-based Fazoli’s and its team of veteran executives have worked hard to overcome the chain’s once downward slide. But since…

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Five Benefits of Single-Shift Employee Training

Single-shift training helps restaurants increase customer service, boost employee flexibility and minimize turnover.

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Boston Market takes system revamp to Houston, Cleveland, Tampa

October 19, 2010

Boston Market has announced its new service standards, design and menu updates next will roll out into the Houston, Cleveland and Tampa markets.

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Urban Eats Cafe owners recognized for business diversity

October 17, 2010

The owners of Urban Eats Café have been named to the St. Louis Business Journal's 2010 class of Diverse Business Leaders. The awards promote diversity in the…

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2010 Fast Casual Summit Presentation: Armed & Dangerous

Armed & Dangerous: Buildinng Brand Leaders of the Future highlights how restaurant operators can use their employees and customers as their biggest brand…

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Details, Details, Details

by Don Fox — CEO, Firehouse of America

The restaurant business is all about paying attention to the details. And when it comes to the details, there are two rules to keep in mind:

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Frozen = Fresh?

by Don Fox — CEO, Firehouse of America

I don’t consider myself a complainer of any sort. When you’re in the business, you should have sympathy for the operational challenges faced by all…

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Boston Market to implement successful test overhaul in San Francisco stores

October 11, 2010

As part of Boston Market's 25th anniversary celebration, the restaurant has announced the San Francisco-area launch of a nationwide rollout of experiential…

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What does research in chicken consumers tell your restaurant business?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Market Force (www.marketforce) consumer survey on chicken preferences and trends

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Boston Market rebrand gets systemwide boost

October 4, 2010

In the wake of an overall company transition, Boston Market has announced the launch of a nationwide rollout of upgrades and new menu items created to…

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Firehouse Subs recognizes October as Fire Safety Month

October 3, 2010

Firehouse Subs Public Safety Foundation is kicking off October's Fire Safety Month by passing out fire safety tips to ensure each family has an emergency plan.

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Schlotzsky’s is first Austin restaurant to intro Coca-Cola Freestyle

September 30, 2010

Austin-based Schlotzsky's will be the first restaurant in Austin, Texas, to offer the Coca-Cola Freestyle fountain. Schlotzsky’s initially plans to feature the…

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