Lower Calories for Bigger Profits

by Betsy Craig — pres, menutrinfo.com

Lower Calories for Bigger Profits: Healthy Menu Promotion Examples from 4 Industry Leaders

Opinion: Great expectations in customer service

Penn Station president Craig Dunway discusses the issues that make customer service a win or lose proposition.

Procedure relevancy - the army way

In our training classes, we often discuss customer service. It is ALWAYS about listening to the customer and then delivering more than they expect. Another…

Dallas-area Genghis Grills play Santa

December 27, 2010

Last week, the 18 Dallas-Fort Worth Genghis Grill units banded together to deliver some extra Christmas spirit to area children. The restaurants raised more…

2010: Fast Casual year in review

by Valerie Killifer — senior editor, NetWorld Alliance

Healthcare reform, bankruptcy protection and brand overhauls highlight a year full of the quintessential highs and lows.  

Boston Market enters final phase of nationwide upgrade

December 15, 2010

As Boston Market enters the final stage in its nationwide rollout of upgrades, the restaurant chain has announced the launch of changes and new menu items in…

NRA partners with CMSText for mobile marketing

December 15, 2010

The National Restaurant Association has announced a new partnership with CMSText to bring text message marketing solutions to its 380,000+ member restaurant…

Food and drink tickets more expensive in 2010

December 13, 2010

Although Americans' wallets may feel thinner because of the recession, consumers are apparently willing to spend almost a dollar more on lunch. New research…

Tis the season: Use holiday staff to build customer loyalty

If there ever was a time of year to invest in wowing guests, the holidays are that time.

What’s the Five Guys mystique?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

A year ago, Market Force conducted a survey and asked consumers to tell us their favorite fast casual restaurant, and why they nominated them. And we did it…

Genghis Grill launches social media-driven music tour

December 2, 2010

On December 11, Dallas-based Genghis Grill will mark the beginning of its first ever social media-driven music tour, Genghis Live. Local city bands that want…

Skimming: credit cards - and profits

Credit card skimming in the restaurant industry is becoming more exposed as high-dollar theft cases are being made against restaurant workers. Recently in the…

Dirty dishware, restrooms and odor are Top 3 customer turnoffs

November 22, 2010

A recent Cintas Corporation survey conducted by Harris Interactive revealed that dirty dishes, unpleasant odor and dirty restrooms are the top reasons…

Technomic predicts frugality fatigue and more in 2011

November 18, 2010

Leading foodservice intel group Technomic has released its list of 11 emerging trends in 2011. As hiring and same-store sales herald the industry’s slow return…

Camille’s to reward 4sq users with holiday contest

November 17, 2010

Camille’s Sidewalk Cafe is rewarding users of the Foursquare networking application with a $100 gift certificate between now and Dec. 15. Winners will be…

Exit41 launches Facebook ordering app

by Valerie Killifer — Editor, FastCasual.com

November 16, 2010

Exit41 has officially launched a new web-based solution that will let Facebook fans of restaurant brands order meals via the social networking site. The app…

More steps to gluten free

by Betsy Craig — pres, menutrinfo.com

Last week, I started this discussion identifying items that contain gluten that might suprise you, as well as the first steps in creating gluten free dishes. 

What to consider before you Groupon

Successful restaurant marketing can increase guest counts, but if your restaurant is unprepared, it also could ruin your brand.

NPD: Family dining makes a comeback

November 9, 2010

Restaurant visits from families or parties with kids increased this past summer after three years of traffic declines, according to market research company The…

Mintel: Consumer trends begin with long-term benefits

October 27, 2010

While consumers are still reeling from the aftershock of the global economic crisis, Mintel has predicted nine key consumer trends for the year ahead that…