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Customer Service / Experience News & Media

Innovation in the name of charity

by Darrel Suderman — President, Food Technical Consulting

What do the Love Kitchen, Panera Bread, and Cafe 180 all have in common? They provide affordable food to those who can’t regularly pay full price for a meal.

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Digital menu boards: Poised for U.S. growth

by Valerie Killifer — senior editor, NetWorld Alliance

While the rollouts of digital menu boards are taking international markets by storm, implementation is slow but steady in the U.S.

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ParTech releases consumer restaurant technology study

March 13, 2011

ParTech has released the results of a survey that assesses consumers’ views on dining and technology. The survey is revealed in a whitepaper, “The Dining…

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Beanstalk Loyalty to deliver Facebook check-in through POS

March 9, 2011

Beanstalk Loyalty has announced patent pending technology creating the first loyalty platform to deliver the integration between the point-of-sale (POS…

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OLO launches Five Guys android app

March 9, 2011

OLO Online Ordering has announced the launch of the first major chain restaurant mobile ordering application made for the Android platform.Built by Solertium…

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Souplantation/Sweet Tomatoes touts healthy family meals

March 8, 2011

Souplantation/Sweet Tomatoes restaurants nationwide are making healthy eating a family effort this month. Garden Fresh Restaurant Corp., parent company of 11…

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NEXTEP Taps Into iPad Ordering

March 8, 2011

NEXTEP Systems, a provider of customer self order technology, recently added iPad Ordering to its automated ordering portfolio.

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Parents Magazine rates Jason’s Deli No. 1

March 6, 2011

Jason’s Deli has won the Best Restaurant Chain survey by Parents Magazine. The survey measures where families can get the most nutritious foods for the best…

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Jamba Juice to host ‘Ambassador of Wow’ contest

March 2, 2011

Jamba Juice Company has launched its Jamba Juice ‘Ambassadors of Wow’ campaign – a year-long contest to find a group of 100 local ambassadors, eight of which…

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Cellit researches mobile marketing tips

March 2, 2011

Chicago-based Cellit, a provider of mobile customer relationship management (CRM) systems for restaurants, analyzed more than 25 million text messages sent to…

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EXIT41 expands client roster with Sweetgreen, Le Pain Quotidien

March 1, 2011

Exit41 has signed three new restaurant clients for its Social Ordering solution, which includes integrated online, mobile, Facebook and phone-in ordering…

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Ron Shaich: The accidental philanthropist

by Valerie Killifer — Editor, FastCasual.com

How Panera Bread's chairman and former CEO used skill, knowledge and know-how to launch an industry movement.

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Thanks, Tyler

by Don Fox — CEO, Firehouse of America

As Firehouse Subs continues to grow (407 restaurants and counting), it is imperative that my HQ team assists our franchisees in their efforts to establish and…

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Boston Market completes restaurant upgrades

February 21, 2011

Boston Market has announced that 400 of the company’s restaurants have completed upgrades meant to enhance the customer experience, increase sales and reduce…

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The brand you live is the only one they'll love

by Lori Walderich — CMO, Top That! Pizza

If you think big and creatively, you should find plenty of brand-building opportunities.

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Webinar: Turning Website Visitors Into Customers By Building Trust Online

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues…

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Canadian food labels to include allergy sources

February 16, 2011

While U.S. restaurants scramble to update menu boards to include nutritional information in compliance of changing healthcare stipulations, Canada is going a…

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Restaurant.com reaches 18K milestone

February 10, 2011

Restaurant.com, which connects eateries to diners nationwide, has added its 18,000th restaurant partner. In conjunction with the milestone, diners also have a…

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Love is in the air: Lenny's launches huge Facebook promo

by Alicia Kelso — Editor, QSRWeb.com

Fans who "like" the brand will earn a free half-pound sub.

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SNAP launches social media-based loyalty program

February 9, 2011

Social Network Appreciation Platform (SNAP) has launched a Web-based platform that integrates traditional in-store loyalty programs with popular social media…

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