Customer Service / Experience News & Media
Blast & Brew taps into allure of personal choice
by S.A. Whitehead — Food Editor, Net World Media Group
The new Blast & Brew pizza and beer franchise gives customers creative choice regarding what's on their plates and how they most prefer to wash it down. Here…
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Wing it during the Citrus Bowl
December 14, 2016
College football bowl season is here, and Buffalo Wild Wings announced several promotions to help fans when they're in the stadium, restaurant or online to…
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MicroSale releases $49-a-month POS system
December 14, 2016
A cheap, tablet-based POS system for small restaurants is now available from MicroSale POS Systems, according to a press release. It comes with an…
read nowBurrito Beach opens 6th Chicago location
December 13, 2016
Burrito Beach, a fast casual Mexican concept based in Chicago, added to its home base with a new location in Northwestern Memorial Hospital in the Feinberg…
read nowCaptain D's brings back health-conscious menu
December 12, 2016
Captain D's is reintroducing its Captain's D-Lites menu with a number of under-500 calorie offerings, such as the wild Alaskan salmon and the blackend tilapia.
read nowEl Pollo Loco opens 1st Grand Prairie location
December 12, 2016
Citrus-marinated chicken cooked over an open flame grill debuted in Grand Prairie, Texas for the first time, thanks to El Pollo Loco's newest location…
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Vapiano opens arms to Disney Paris visitors
December 12, 2016
Much like the fanned-out arms of an old tree at the center of Vapiano's newest location, the chain itself is on a growth spurt throughout Europe. The most…
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Kiosks killing jobs? Current events beg the question, but the facts say otherwise
by Elliot Maras — Editor, Automatic Merchandiser
Several restaurant chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently. Kiosks are fostering fears about…
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Kiosks killing jobs? Current events beg the question, but the facts say otherwise
by Elliot Maras — Editor, Automatic Merchandiser
Several restaurant chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently. Kiosks are fostering fears about…
read nowDickey's opens locations in TX and OR
December 8, 2016
Texas and Oregon are getting more barbecue, according to a press release. Dickey's Barbecue Pit opened two locations this Thursday, one in Frisco and the other…
read nowDickey's BBQ hoping social media contest inspires Elf on the Shelf photos
December 7, 2016
It's that time of year again, and Dickey's Barbecue Pit is using social media to host its Big Yellow Cup contest and to celebrate the season, according to a…
read nowThe Princess City welcomes Pie Five
December 6, 2016
Pie Five didn't have to be a frog to open its newest location in The Princess City of the Hoosier State, Mishawaka, Indiana today. The unit is owned and…
read nowJJ's Red Hots puts a pup or two in the 'Pear Tree'
December 6, 2016
JJ's Red Hots kicked off its fourth annual 12 Days of Hot Dogs promotion today, according to the release. It's the culmination of a previously held challenge…
read nowMint returns to Nekter Juice Bar
December 5, 2016
The holidays just got more minty. Nekter Juice Bar returned its Mint Chocolate Chip Smoothie to its menu, and it will be available until Dec. 28, according to…
read nowMy Delight Cupcakery releases winter flavors
December 5, 2016
Family owned, Ontario-based concept My Delight Cupcakery has released several cupcakes in honor of the holidays, including, Chocolate Cream Pie, Cannoli…
read nowEl Pollo Loco debuts mobile ordering app
December 1, 2016
El Pollo Loco's online ordering platform and mobile app, developed in partnership with Olo, has officially launched. According to a press release, it includes…
read nowWahlburgers brings back 'Tis The Season Burger LTO
December 1, 2016
Christmas is coming, and Wahlburgers has brought back its ‘Tis the Season Burger, as well as a gift card bonus and some new merchandise promotions in honor of…
read nowPieology cooks up location in LA
November 30, 2016
The Citadel Outlets in Los Angeles is now home for Pieology Pizzeria's newest location, operated and owned by MR Pie Guys, according to a press release. The…
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Fast Casual Summit: 4 questions restaurant brands must answer
by S.A. Whitehead — Food Editor, Net World Media Group
At last month's Fast Casual Executive Summit outside Los Angeles, restaurant marketing consultant Gerry O’Brion said the difference between winners and losers…
read nowbd's benefits service members' families through Veterans Day campaign
November 29, 2016
Bd's Mongolian Grill's Veterans Day fundraiser during the first part of this month, raised $24,543 for the Folds of Honor Foundation, which supports spouses…
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