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Customer Service / Experience News & Media

My Delight Cupcakery releases winter flavors

December 5, 2016

Family owned, Ontario-based concept My Delight Cupcakery has released several cupcakes in honor of the holidays, including, Chocolate Cream Pie, Cannoli…

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El Pollo Loco debuts mobile ordering app

December 1, 2016

El Pollo Loco's online ordering platform and mobile app, developed in partnership with Olo, has officially launched. According to a press release, it includes…

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Wahlburgers brings back 'Tis The Season Burger LTO

December 1, 2016

Christmas is coming, and Wahlburgers has brought back  its ‘Tis the Season Burger, as well as a gift card bonus and some new merchandise promotions in honor of…

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Pieology cooks up location in LA

November 30, 2016

The Citadel Outlets in Los Angeles is now home for Pieology Pizzeria's newest location, operated and owned by MR Pie Guys, according to a press release. The…

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Fast Casual Summit: 4 questions restaurant brands must answer

by S.A. Whitehead — Food Editor, Net World Media Group

At last month's Fast Casual Executive Summit outside Los Angeles, restaurant marketing consultant Gerry O’Brion said the difference between winners and losers…

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bd's benefits service members' families through Veterans Day campaign

November 29, 2016

Bd's Mongolian Grill's Veterans Day fundraiser during the first part of this month, raised $24,543 for the Folds of Honor Foundation, which supports spouses…

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Villa taps Lauren Liuzzi for digital marketing position

November 29, 2016

Lauren Liuzzi will be Villa Restaurant Group's new communications and digitial marketing strategy manager, according to a press release.  

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Brandmuscle publishes 3rd edition of 'The State of Local Marketing Report'

November 29, 2016

The third edition of The State of Local Marketing Report published several surprising findings and gave a blueprint for success to national and global brands…

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1000 Degree Neapolitan Pizza heats up CO

November 28, 2016

Denver will soon be warmed by 1000 Degrees Neapolitan Pizza's newest location, coming Dec. 1, according to a press release. The locations is the brand's first…

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Tacocue americano eats opens first location

November 28, 2016

Legendary Q Brands CEO and President Jeff Jackson fused barbecue with Mexican cuisine to create his newest restaurant concept, tacocue americano eatery…

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Verts opens first East Coast location

November 28, 2016

Verts Mediterranean Grill capped off the last five years of growth by opening its first East Coast location in Boston. Since 2011 the chain has opened 34 units…

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3 steps to choose the right technology

We all know that the amount of investment capital flowing into the food tech space has led to a virtual saturation of new restaurant technology in everything…

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Bridg releases enhanced CRM

November 22, 2016

Bridg announced a new customer relationship management solution, which combines disparate customer data silos, according to a release. Bridg Enhanced CRM…

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Is it time for restaurateurs to really talk turkey?

by S.A. Whitehead — Food Editor, Net World Media Group

Thanksgiving, when you think about it, is the celebration of eating out with friends. Why then, doesn't the restaurant industry claim it and give restaurateurs…

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Just Salad gets another investment from Panda Express

November 21, 2016

Just Salad gained a second investment from Panda Restaurant Group and the result is growth and expansion, according to a press release.

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El Pollo Loco continues California expansion

November 21, 2016

Chula Vista, California, got some chicken goodness when El Pollo Loco opened its new restaurant on Third Avenue, according to a press release. The unit is…

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Grabbagreen signs 2 franchises in PA

November 21, 2016

Grabbagreen, a healthy Arizona-based concept, grabbed something more than a green in Pennsylvania, according to a press release. As part of the brand's…

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Biscuitville celebrates 50th anniversary

November 18, 2016

Biscuitville celebrated its 50th anniversary with memorable events and giveaways.

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Freakin' Unbelievable Burgers opens first franchised location

November 17, 2016

Four years after start-up, Freakin' Unbelievable Burgers has signed its first franchise agreement for a mall-based location in Mall St. Matthew's in…

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6 hacks to optimize restaurant digital tech

You can invest in the best digital technology, but you'll only be getting mediocre results unless you employ techniques like the six hacks explained in this…

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