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Customer Service / Experience News & Media

Bridg releases enhanced CRM

November 22, 2016

Bridg announced a new customer relationship management solution, which combines disparate customer data silos, according to a release. Bridg Enhanced CRM…

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Is it time for restaurateurs to really talk turkey?

by S.A. Whitehead — Food Editor, Net World Media Group

Thanksgiving, when you think about it, is the celebration of eating out with friends. Why then, doesn't the restaurant industry claim it and give restaurateurs…

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Just Salad gets another investment from Panda Express

November 21, 2016

Just Salad gained a second investment from Panda Restaurant Group and the result is growth and expansion, according to a press release.

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El Pollo Loco continues California expansion

November 21, 2016

Chula Vista, California, got some chicken goodness when El Pollo Loco opened its new restaurant on Third Avenue, according to a press release. The unit is…

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Grabbagreen signs 2 franchises in PA

November 21, 2016

Grabbagreen, a healthy Arizona-based concept, grabbed something more than a green in Pennsylvania, according to a press release. As part of the brand's…

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Biscuitville celebrates 50th anniversary

November 18, 2016

Biscuitville celebrated its 50th anniversary with memorable events and giveaways.

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Freakin' Unbelievable Burgers opens first franchised location

November 17, 2016

Four years after start-up, Freakin' Unbelievable Burgers has signed its first franchise agreement for a mall-based location in Mall St. Matthew's in…

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6 hacks to optimize restaurant digital tech

You can invest in the best digital technology, but you'll only be getting mediocre results unless you employ techniques like the six hacks explained in this…

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Togo's creates bourbon sandwich

November 16, 2016

Togo's unveiled a sweet and spicy renovation to an old favorite, the Bourbon BBQ Pulled Pork & Cheddar Sandwich. According to a press release, the new menu…

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Schlotzsky's expands in Georgia

November 16, 2016

Schlotzsky's needs you if you're a qualified franchise operator looking to open a Georgia location of the chain. Specifically, the chain is interested in…

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Blaze Pizza opens 2 new Louisiana locations

November 16, 2016

Blaze Pizza extended is extending its roots deep down into the watery land in and around the Big Easy, along with another in Shreveport, according to a press…

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Three ways to get maximum power out of direct mail

by Mike Tinz — Vice President of Franchise Sales, Money Mailer

Tech may be all the talk, but one of the lowest tech approaches to promoting your brand, direct mail, is still not only effective but competitive with most…

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Top seven steps to supply chain heaven outlined at summit

by S.A. Whitehead — Food Editor, Net World Media Group

Figuring out supply chain problems has a new urgency and importance today that might not have existed just three years ago. Here from the Fast Casual Summit…

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Blaze and Sodexo partner to bring brand to college campuses

November 15, 2016

The huge French food services and facilities management company, Sodexo, today announced its partnering with Blaze Fast-Fire’d Pizza to offer the chain's…

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The Coffee Bean & Tea Leafa introduces mobile app

November 15, 2016

The Coffee Bean & Tea Leafa has partnered with Hathwaway to introduce its first mobile app.

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Blimpie's Hot Heroes chase the winter chill away

November 11, 2016

Winter is no match for Blimpie's Hot Heroes, and the concept released three Hot Heroes (the Meatball Parmigiana, the Sicilian Panini and the Cuban) just in…

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Free Webinar: Pilot Testing Restaurant Digital Signage - The Only Way to Fly

by S.A. Whitehead — Food Editor, Net World Media Group

Invest an hour of time in the free webinar, Pilot Testing Restaurant Digital Signage: The Only Way to Fly. It's chock-full of checklists, proven testing rules…

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Gyroville announces new menu items

November 10, 2016

A little slice of Philly has invaded Gyroville with tasty results, so Gyroville has taken the result and launched a new LTO that is a Mediterranean version of…

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100,000 burritos raises Go Burritos to franchise level

November 10, 2016

North Carolina-based Go Burrito is ready to franchise after three years of growth, according to a news release. The concept's owners, Mikey and Lily Wetzel…

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