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Customer Service / Experience News & Media

Salad sales up, reveals new report

January 10, 2017

A new Salad Keynote report reveals 46 percent of consumers are eating more green salads than a year ago, and restaurateurs are seeing the increased sales.

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Wingstop launches ordering via Amazon Alexa

January 10, 2017

Wingstop has launched voice-activated ordering with menu customization through Amazon Alexa, according to a company press release. To order, customers speak…

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Togo's celebrates National Hot Pastrami Day

January 9, 2017

Togo's is planning to celebrate National Pastrami Sandwich Day (Jan. 14)  in a big way.

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Chipotle installs 'breakthrough' food-safety tech in all stores

January 9, 2017

The heavily brand-damaged Chipotle said today it's installing breakthrough technology in its 2,200 stores that will literally take pathogen sources out of the…

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Positive loitering: How fast casuals can increase customer dwell time, spend with digital signage

By encouraging longer dwell times and shorter perceived dwell/wait times through digital signage, your chain can increase the overall spend per guest and…

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El Pollo Loco creates 'under 500-calorie menu' for New Year's dieters

December 29, 2016

El Pollo Loco is pitching in to help all those soon-to-be New Year's dieters achieve their weight loss goals by launching a new under-500-calorie menu.

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Are you accounting for those holiday gift cards correctly?

by Dustin Minton — National Restaurant Practice Co-Leader, BDO USA, LLP

For many restaurants, the holiday season bustles with promotions, parties and gift card sales. But amid the season's cheer, restaurants must account for these…

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Grabbagreen opens first Colorado location

December 21, 2016

Tim Johnson of Green Cherry Hills, LLC made Grabbagreen's Colorado dream a reality, according to a press release. An Orange Theory Fitness franchisee and…

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5 ways to connect with your customers in 2017

Seventy percent of mobile phone users said they actually want to have loyalty cards on their devices, and recent studies found that overall activity on mobile…

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Genghis Grill opens 1st international location

December 21, 2016

Build-your-own stir-fry brand, Genghis Grill opened its first international location in Abu Dhabi's Al Wahda Mall in the United Arab Emirates, according to a…

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AT&T salesman to open 10th Virginia Dickey's location

December 20, 2016

First-time franchisee and Virginia native, Mario Aguilar, announced a deal with Dickey's Barbecue Pit to open the concept's tenth Virginia location in 2017…

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How is color coloring customer perceptions?

Color is critical to customer experience since it has a notable and predictable impact on their moods and emotions.

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New food hub connects the local vegetable stand to biggest restaurant brands

by S.A. Whitehead — Food Editor, Net World Media Group

December 20, 2016

Restaurateurs hoping for a central, tech-connected marketplace linking small local farmers to the skyrocketing number of restaurants, whose customers are…

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Wingstop gives away five golden wings

December 19, 2016

Though Wingstop isn't giving away four calling birds, the concept did announce its "Five Golden Wings" give-away at participating U.S. restaurants, beginning…

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It took Dickey's a decade to add this

December 16, 2016

Prime Rib is Dickey's Barbecue Pit's first new holiday menu item in almost 10 years. According to a press release, Dickey's Prime Rib can be ordered online and…

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Project Juice's bottled soups delivered nationally

December 16, 2016

Project Juice released vegan bottled soups created by Chef Sascha Weiss, the concept's director of product development, according to a press release. The soups…

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Chicken Salad Chic expands in the Sunshine State

December 16, 2016

Paul and Linsay Rohr first tasted Chicken Salad Chick in 2011 and six years later announced plans to open their own location in Palm Harbor, Florida, according…

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Former Captain D's employee opens location in Myrtle Beach

December 15, 2016

 A new Captain D's unit has opened in Myrtle Beach with franchisees, Scottie Smith and Robert Brooks at the helm, according to a press release. Smith…

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Two emerging brands pick starrdesign for prototype designs

December 15, 2016

Original Chopshop and Ruggles Green, two emerging restaurants based in Phoenix and Houston, respectively, have selected starrdesign to create prototype designs…

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Dickey's contractor opens 9 units around Los Angeles

December 15, 2016

After literally building Dickey's Barbecue Pit from the ground up as the concept's California general contractor, Caleb Cabrera took a leap of faith and opened…

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