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Customer Service / Experience News & Media

Nekter's co-founder debuts 'Sneaky Spinach' book

January 18, 2017

Nick didn't want to eat his vegetables, but Sneaky Spinach set out to rectify his eating habits and ended up teaching Nick some valuable lessons about healthy…

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Fuddruckers, TravelCenters of America open in Nevada

January 18, 2017

After signing a franchise agreement last year, Fuddruckers and TravelCenters of America opened a combined venture this week at truck stop, convenience center…

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Dickey's expands in the Northeast

January 17, 2017

Southern barbecue concept Dickey's Barbecue Pit is pushing north, according to a press release. The chain signed agreements with owners and operators in…

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Wahlburgers to open 100 units in Asia

January 17, 2017

Wahlburgers has signed an agreement with Cachet Hospitality Group to soon open restaurants in the Chinese cities of Hangzhou, Wuhan and Shanghai, according to…

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Captain D's names CMO

January 17, 2017

Captain D's has named former Papa John's, Arby's and Pizza Hut marketing executive, Bob Kraut to its top marketing spot, according to a news release. As the…

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Charlotte served some Grabbagreen

January 16, 2017

Grabbagreen debuted its Charlotte location under the care of Jeff and Nancy Adams of JNZR Investments, according to a press release. Located at 210 East Trade…

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Zoup spoons out soup in Pittsburgh

January 16, 2017

Pittsburgh soup lovers can get Zoup soups when the concept opens in Fox Chapel Plaza next month, according to a press release.

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Meatheads celebrates a decade in business

January 16, 2017

Meatheads is celebrating 10 years in business with an $8 meal, featuring a burger, fries and drink, just as the same meal was priced in 2007, according to a…

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Jersey Mike's offers half off via new online ordering

January 16, 2017

Online ordering has arrived at Jersey Mike's, and customers who create an account and place their first order between Jan. 16 and Feb. 17, 2017, will get half…

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Uncle Maddio's boosting speed of service with menu redesign

January 13, 2017

Uncle Maddio's Pizza has gone back to the drawing board — literally —  to introduce a menu redesign as well as new menu items to maximize operations, expedite…

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Dickey's to open 4 Washington locations

January 12, 2017

Texas native Dan Pelfrey was striving to bring some of his hometown barbecue to Washington, and to make it happen he signed a contract with Dickey's Barbecue…

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Pei Wei adds two Thai bowls

January 12, 2017

Pei Wei is sprinkling some authentic Thai to its menu. The fast casual rice bowl concept expanded its menu after the new year with two new aromatic options…

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Can Smashburger's former CEO put Pie Five back on positive path?

by S.A. Whitehead — Food Editor, Net World Media Group

The last few years have been tough for Rave Restaurant Group, which owns Pie Five and Pizza Inn. Smasburger's former CEO, Scott Crane, however, stepped into…

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Rocky Mountain High Brands expanding sales internationally

January 10, 2017

Rocky Mountain High Brands is expanding internationally with sales locations in Hong Kong and Shanghai. The health conscious food and beverage concept…

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Salad sales up, reveals new report

January 10, 2017

A new Salad Keynote report reveals 46 percent of consumers are eating more green salads than a year ago, and restaurateurs are seeing the increased sales.

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Wingstop launches ordering via Amazon Alexa

January 10, 2017

Wingstop has launched voice-activated ordering with menu customization through Amazon Alexa, according to a company press release. To order, customers speak…

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Togo's celebrates National Hot Pastrami Day

January 9, 2017

Togo's is planning to celebrate National Pastrami Sandwich Day (Jan. 14)  in a big way.

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Chipotle installs 'breakthrough' food-safety tech in all stores

January 9, 2017

The heavily brand-damaged Chipotle said today it's installing breakthrough technology in its 2,200 stores that will literally take pathogen sources out of the…

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Positive loitering: How fast casuals can increase customer dwell time, spend with digital signage

By encouraging longer dwell times and shorter perceived dwell/wait times through digital signage, your chain can increase the overall spend per guest and…

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El Pollo Loco creates 'under 500-calorie menu' for New Year's dieters

December 29, 2016

El Pollo Loco is pitching in to help all those soon-to-be New Year's dieters achieve their weight loss goals by launching a new under-500-calorie menu.

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