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Customer Service / Experience News & Media

Jersey Mike's offers half off via new online ordering

January 16, 2017

Online ordering has arrived at Jersey Mike's, and customers who create an account and place their first order between Jan. 16 and Feb. 17, 2017, will get half…

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Uncle Maddio's boosting speed of service with menu redesign

January 13, 2017

Uncle Maddio's Pizza has gone back to the drawing board — literally —  to introduce a menu redesign as well as new menu items to maximize operations, expedite…

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Dickey's to open 4 Washington locations

January 12, 2017

Texas native Dan Pelfrey was striving to bring some of his hometown barbecue to Washington, and to make it happen he signed a contract with Dickey's Barbecue…

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Pei Wei adds two Thai bowls

January 12, 2017

Pei Wei is sprinkling some authentic Thai to its menu. The fast casual rice bowl concept expanded its menu after the new year with two new aromatic options…

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Can Smashburger's former CEO put Pie Five back on positive path?

by S.A. Whitehead — Food Editor, Net World Media Group

The last few years have been tough for Rave Restaurant Group, which owns Pie Five and Pizza Inn. Smasburger's former CEO, Scott Crane, however, stepped into…

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Rocky Mountain High Brands expanding sales internationally

January 10, 2017

Rocky Mountain High Brands is expanding internationally with sales locations in Hong Kong and Shanghai. The health conscious food and beverage concept…

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Salad sales up, reveals new report

January 10, 2017

A new Salad Keynote report reveals 46 percent of consumers are eating more green salads than a year ago, and restaurateurs are seeing the increased sales.

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Wingstop launches ordering via Amazon Alexa

January 10, 2017

Wingstop has launched voice-activated ordering with menu customization through Amazon Alexa, according to a company press release. To order, customers speak…

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Togo's celebrates National Hot Pastrami Day

January 9, 2017

Togo's is planning to celebrate National Pastrami Sandwich Day (Jan. 14)  in a big way.

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Chipotle installs 'breakthrough' food-safety tech in all stores

January 9, 2017

The heavily brand-damaged Chipotle said today it's installing breakthrough technology in its 2,200 stores that will literally take pathogen sources out of the…

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Positive loitering: How fast casuals can increase customer dwell time, spend with digital signage

By encouraging longer dwell times and shorter perceived dwell/wait times through digital signage, your chain can increase the overall spend per guest and…

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El Pollo Loco creates 'under 500-calorie menu' for New Year's dieters

December 29, 2016

El Pollo Loco is pitching in to help all those soon-to-be New Year's dieters achieve their weight loss goals by launching a new under-500-calorie menu.

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Are you accounting for those holiday gift cards correctly?

by Dustin Minton — National Restaurant Practice Co-Leader, BDO USA, LLP

For many restaurants, the holiday season bustles with promotions, parties and gift card sales. But amid the season's cheer, restaurants must account for these…

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Grabbagreen opens first Colorado location

December 21, 2016

Tim Johnson of Green Cherry Hills, LLC made Grabbagreen's Colorado dream a reality, according to a press release. An Orange Theory Fitness franchisee and…

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5 ways to connect with your customers in 2017

Seventy percent of mobile phone users said they actually want to have loyalty cards on their devices, and recent studies found that overall activity on mobile…

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Genghis Grill opens 1st international location

December 21, 2016

Build-your-own stir-fry brand, Genghis Grill opened its first international location in Abu Dhabi's Al Wahda Mall in the United Arab Emirates, according to a…

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AT&T salesman to open 10th Virginia Dickey's location

December 20, 2016

First-time franchisee and Virginia native, Mario Aguilar, announced a deal with Dickey's Barbecue Pit to open the concept's tenth Virginia location in 2017…

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How is color coloring customer perceptions?

Color is critical to customer experience since it has a notable and predictable impact on their moods and emotions.

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New food hub connects the local vegetable stand to biggest restaurant brands

by S.A. Whitehead — Food Editor, Net World Media Group

December 20, 2016

Restaurateurs hoping for a central, tech-connected marketplace linking small local farmers to the skyrocketing number of restaurants, whose customers are…

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Wingstop gives away five golden wings

December 19, 2016

Though Wingstop isn't giving away four calling birds, the concept did announce its "Five Golden Wings" give-away at participating U.S. restaurants, beginning…

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