The real cost of a broken customer experience (CX): Revenue loss, operational drag, and brand damage

The true cost of a broken CX extends far beyond a single transaction. It compounds over time, affecting revenue, operational efficiency, employee engagement…

Bubbakoo’s Burritos taps Bikky to power data strategy, fuel growth

April 13, 2026

Bubbakoo's Burritos has partnered with Bikky to centralize customer data and strengthen its technology as a foundation for growth.

Resilient but restless: Fast casuals outpace industry as 2026 competition heats up

by Amy Sorter — Writer and Editor, Connect Media

In 2025, fast-casual brands outperformed despite challenges. Predictions for 2026 include sector expansion with a focus on health, pricing, and competition.

Nestlé: Co-creating the future of breakfast

Building a global insight community for the largest food and beverage company in the world

Presented by Service Management Group

Cicis Pizza takes No. 1 spot on Pizza Marketplace's 2026 Top 100 Movers & Shakers list

by Mandy Wolf Detwiler — Editor, Connect Media

Cicis Pizza took home the top honors as Pizza Marketplace's annual event in Las Vegas; Moto Pizza won a tech award from XRobotics and Pizza Nova's Domenic…

Digital in the Drive-Thru: Designing Outdoor Experiences for QSR Brands

Digital menu boards at the drive-thru are no longer a luxury. In today’s competitive QSR landscape, they’ve become a requirement.

Presented by DSA Signage

bb.q Chicken updates rewards program

March 20, 2026

Seoul, South Korea-founded bb.q Chicken, has updated its rewards program to boost customer loyalty and encourage more frequent visits.

The accidental franchisor: Eddie Flores Jr. kicks off Restaurant Franchising & Innovation Summit with candid look at L&L Hawaiian Barbecue

March 17, 2026

Eddie Flores Jr. transitioned from real estate to become the franchisor of L&L Hawaiian Barbecue, building a legacy based on the "aloha spirit" and family…

The New Front of House: Why Pizza’s Next Growth Era Runs on Self-Order Kiosks + Intelligent POS Systems

Easy-to-use kiosks fully integrated with a modern POS system have emerged as the most efficient and cost-effective solution to the challenge of front-of-store…

Presented by INFI, HungerRush

Make Every Location Your Best Location: Drive More Revenue From Your Underperforming Stores

Fixing your bottom 10% locations beats building new ones. Momos' AI platform shows how multi-location brands can recover over $28 million in annual revenue per…

Presented by Momos

Empowering restaurants to thrive: How smart technology is transforming the guest experience and the bottom line

by Fast Casual

Amid modern restaurant challenges lies a powerful opportunity – by embracing innovative technology, restaurants can not only survive but truly thrive.

Presented by Oracle

Riko's Pizza's unique style sets it apart as brand grows on East Coast

by Mandy Wolf Detwiler — Editor, Connect Media

Riko's Pizza's unique thin-crust pizza sets it apart from the heavy competition on the East Coast. The brand is growing and now has 12 locations.

Refresh your XM strategy with this clear, practical checklist

A simple visual guide to help strengthen your customer and employee experiences.

Presented by Service Management Group

Unlock New Customers: Leverage Delivery Aggregators for Restaurant Growth

A food delivery aggregator solution can provide significant return on investment because it’s an online platform that simplifies delivery operations for…

Frontline first: Connecting employee and customer experience for stronger results

Learn how a connected employee and customer experience can boost engagement, loyalty, and performance.

Presented by Service Management Group

Your frontline is your superpower. Here’s how to unlock it.

Frontline employees carry your brand every day, yet many feel overlooked and unheard. Learn how empowering them with trust, training, and meaningful feedback…

Pizza Brands to Watch in 2026

Dominating the landscape is a shift toward “experiential” and “fusion” dining, where classic pepperoni is being challenged by global flavors like…

Presented by PizzaMarketplace.com

The Retail Nomad explores the Automated Retail & Kiosk Innovation Show

Nick Harbaugh (aka "The Retail Nomad") takes viewers inside the recent Automated Retail & Kiosk Innovation Show in Tampa.

Top 10 Trends in Restaurant Technology

As the restaurant landscape evolves, operators increasingly rely on technology to remain profitable and deliver an outstanding guest experience.

Presented by Oracle

Silverlake Ramen and CloudKitchens Launch New Partnership - Launching in Anaheim

As of November 17th, Silverlake Ramen is serving their signature ramen in a ghost kitchen in Anaheim, CA.