Newk's Eatery CEO discusses tech, its food quality and third-party delivery

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb.com, chats with Frank Paci, CEO of Newk's…

Top 30 Movers & Shakers in Catering 2025

The Top 30 Movers & Shakers in Catering 2025 recognizes the leaders redefining how restaurants win off-premise. These are the operators, technologists, and…

Presented by Lunchbox

Small restaurants, big impact: Why mom-and-pop eateries still matter

Despite the presence of national restaurant chains, research consistently shows diners form their most-lasting and meaningful memories in independently owned…

Loyalty programs: What customers value most

Restaurant loyalty programs work—but only if they deliver value. Explore SMG insights into what customers want and how to overcome common challenges.

Gong cha, Crust Pizza leaders talk franchising in today's modern restaurant world

by Mandy Wolf Detwiler — Editor, Connect Media

A session at the Fast Casual Executive Summit will look at franchising dos and don'ts as well as the latest trends and innovations in franchising.

Mooyah VP of operations talks quality of food, consistency and those milkshakes

Beth Stockmoe, VP of operations for Mooyah, discusses the brand's food and operations in our latest Restaurant Operator Podcast.

How Saroki's Crispy Chicken & Pizza pairs great food, service with mega pavilions

by Mandy Wolf Detwiler — Editor, Connect Media

Saroki's Crispy Chicken & Pizza proves that gas station food can be great. Lead by brothers Todd and Curtis Saroki, the brand has 19 locations in mega gas…

Taco Bell Joins 5610 Interstate Food Co. to Continue Growth in Austin

Taco Bell® franchisee Tacala Companies has officially joined 5610 Interstate Food Co., bringing Taco Bell to Austin residents through a new ghost kitchen…

Modern Food Compliance for Restaurants Made Easy

Label smarter, serve safer, and improve efficiency with linerless label solutions.

Presented by Star Micronics America

Zaxby’s Joins CloudKitchens - 921 W Commerce St to Continue Growth in Dallas, TX

Zaxby’s, the fan-favorite fast-casual brand known for its Chicken Fingerz™, Signature Sandwiches, and iconic Zax Sauce®, has officially opened its first-ever…

A&W marketing leader's diverse background plays role in brand strategy

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of QSRweb and Pizza Marketplace, chats with Amanda Potts, vice president of…

From hype to frontline impact: Building trust through thoughtful AI

Elevating your frontline with AI tools that make a real impact.

Train smarter: Boost frontline performance while reducing costs

Organizations rely on their frontline teams to deliver for customers, protect the brand and keep operations running smoothly. But traditional…

Five Guys has continued its partnership with CloudKitchens - Opening at Lake Union Eats in Seattle

Five Guys is now serving their world renowned burgers, fries, and milkshakes to their fans in Seattle

Bright Penny Brewing Co. pairs signature craft beer with pizza

In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, chats with Tory Williams, general manager of Bright Penny…

4th annual Pizza Leadership Virtual Summit to offer advice, tips to pizzeria operators

by Mandy Wolf Detwiler — Editor, Connect Media

The Pizza Leadership Virtual Summit will take place July 30 and will feature a keynote address with the president and CEO of Donatos Pizza and a variety of…

Taco John's CEO talks balancing innovation with brand's rich history

by Mandy Wolf Detwiler — Editor, Connect Media

Heather Neary, president and CEO of legacy brand Taco John's, chats with podcast host Mandy Detwiler about balancing the brand's history with the innovation…

Pollo Campero partners with SMG to deliver unforgettable customer experiences

The power of combining a tradition of service and hospitality with strategic customer experience management

Presented by Service Management Group

Blue Moon Pizza ready to take center stage

by Mandy Wolf Detwiler — Editor, Connect Media

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of PizzaMarketplace.com and QSRweb.com, chats with Jordan Krolick, president of…

7 Game-Changing Trends That Will Define Fast Casual & QSR in 2025

Explore 7 key trends shaping fast casual and QSR in 2025—from kitchen tech to loyalty 3.0—and learn how top brands are using data to drive smarter operations.