Panera Bread grabs ICX Influencer of the Year award

Panera Bread grabs ICX Influencer of the Year award

The Interactive Customer Experience Association honored excellence in interactive customer experience at this year's Elevate Awards dinner party to recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.

Hank and Harry's Delicatessen CEO explains how his mobile app wins with millennials

Hank and Harry's Delicatessen CEO explains how his mobile app wins with millennials

Buzzy Sklar, CEO and co-founder of Hank and Harry's Delicatessen, talks about winning over the millennial market.

Why augmented reality is becoming more accessible to restaurant brands

Why augmented reality is becoming more accessible to restaurant brands

Though AR is still in its infancy, a pair of presenters at Infocomm said that it offers a new way to excite consumers and is more economical than creating physical experiences.

Webinar: How to give your brand an online makeover

Webinar: How to give your brand an online makeover

A free, hour-long webinar focuses on the intricacies and benefits of giving your brand's online presence a "makeover."

Getting a handle on harassment: 3 leaders lay out best tips

Getting a handle on harassment: 3 leaders lay out best tips

Sexual and other types of harassment are at the top of the heap in the daily news cycle lately, but they are problems that have long plagued every workplace, particularly restaurants. Three industry leaders tackle the hot-button issue head-on.

Top missteps to avoid on the way to franchising success

Top missteps to avoid on the way to franchising success

From operational strategy errors to overlooking the customer experience, there are plenty of things to trip a new franchisor up on the way to successful growth. Be aware of the top impediments and be ahead of the game.

The man that made Starbucks an industry superpower steps down

The man that made Starbucks an industry superpower steps down

Starbucks Corporation Executive Chairman and — until last year, CEO — of four decades, Howard Schultz, is stepping down, but leaving a huge trail of successes in his wake, including a 21,000 percent gain in stock value since the brand's IPO in 1992 and a reputation as a brand known for doing good in a highly competitive industry.

Emerging restaurants to pitch franchise experts in contest

Emerging restaurants to pitch franchise experts in contest

Leaders of three up-and-coming brands will try to convince judges and attendees of the Restaurant Franchising and Innovation Summit in London that their concept is ripe for franchising.

[LIVE WEBINAR] Combating rising operating costs in a tight labor market

[LIVE WEBINAR] Combating rising operating costs in a tight labor market

Make a note to join us June 19 for an hour of free expert guidance on taking some of the sting out of your labor costs, even as the hiring environment demands more than ever.

Emerging foodservice automation calls for new sanitation standards

Emerging foodservice automation calls for new sanitation standards

As new types of equipment are introduced into the foodservice environment, new sanitation standards will be needed to protect consumers and the foodservice provider.

Changes to tipping laws could lead to big fines for violating brands

Changes to tipping laws could lead to big fines for violating brands

A national labor lawyer is calling restaurant operators' attention to recently passed tipping legislation that may make them liable for big fines if they allow managers to share in tip pools, as well as other new intricacies that open tip pooling to all non-management restaurant employees.

Self-order kiosks dominate NRA Show

Self-order kiosks dominate NRA Show

The number of self-order kiosks on display at the National Restaurant Show nearly tripled over last year's exhibits as hardware and software manufacturers rushed to meet the demand from restaurants.

Coca-Cola exec shares how to connect with customers of all ages

Coca-Cola exec shares how to connect with customers of all ages

Gwen Brannon, Coca-Cola's director of guest insights & analytics, shares how the brand digitally engages with Baby Boomers, Generation X, millennials and Generation Z.

How self-pour beer technology is helping casual dining brands keep up with fast casuals

How self-pour beer technology is helping casual dining brands keep up with fast casuals

Self-pour technology enables restaurants to maximize revenue by offering more variety, including more premium-priced offerings, and it significantly reduces "giveaways" and product waste,

Tech innovations leaving restaurateurs wondering how to upgrade without starting over

Tech innovations leaving restaurateurs wondering how to upgrade without starting over

Technology innovations dominated much of the show floor this week at the National Restaurant Association Show in Chicago, and while interesting, they also presented a challenge the foodservice operators, who have already invested in point-of-sale systems and other IT infrastructure.

Freshii named FastCasual's top brand of the year

Freshii named FastCasual's top brand of the year

The 2018 Fast Casual Top 100 Movers & Shakers publication is now available for free download.

Chicken Salad Chick, Dippin' Dots, Chatmeter give quick tips

Chicken Salad Chick, Dippin' Dots, Chatmeter give quick tips

A trio of restaurant and digital communication leaders gave some quick but important lessons during the Three:15 at the Restaurant Franchising & Innovation Summit in Louisville.

Location, location, location: What makes a good one?

Location, location, location: What makes a good one?

Finding the best location for a restaurant is a matter of knowing about the site's people, accessibility, visibility and energy, according to Subway development specialist James Walker.

How to respond to the third-party restaurant delivery challenge

How to respond to the third-party restaurant delivery challenge

Halal Guys COO Mike Speck offers insight into how he addresses the need to provide third-party delivery to customers, a rising restaurant industry challenge.

Franchising focus: London's Crepeaffaire testing global boundaries

Franchising focus: London's Crepeaffaire testing global boundaries

The 20-unit crepe shop has used technology and non-traditional formats to become a global powerhouse.

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Hank and Harry's Delicatessen CEO explains how his mobile app wins with millennials