How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth

Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…

Presented by Ovation Up, Inc.

Restaurants using AI tools from NCR Voyix for guest retention, operational efficiency

The company's Aloha Consumer Marketing Solution uses AI to help restaurants personalize outreach and track results, and Aloha Menu and Aloha Smart Manager will…

Presented by NCR Voyix

Restaurant leaders using AI to replicate own voices for ordering

June 6, 2025

Palona AI has created Restaurant AI, an artificial intelligence sales assistant designed specifically for the pizza, fast casual and quick-service restaurant…

Esper's tech designed to streamline IT Ops for restaurants

At the National Restaurant Association Show, Cherryh Cansler interviews Esper's Keith Szot about the company's expansion into Linux-based device management.

Presented by Esper.io, Inc.

3 tech-savvy ways to ease restaurant labor costs

by Eran Hollander — Chief Product Officer, HungerRush

Restaurants that embrace a tech-first mindset aren't just keeping up; they're gaining the clarity and control needed to manage labor costs, empower their…

Salad House taps Bikky for data-driven growth

June 3, 2025

Salad House, a health-focused franchise, is deploying the Bikky customer data platform for data-driven growth.

SMG launches Ignite®, AI-native Unified Experience Management® transforming how brands act on experience data

The only AI-native platform purpose-built for smarter, faster decisions

Why designing experiences earlier matters

Fostering a positive experience doesn’t start with an interaction, it starts in the design phase. Discover what that means, why it matters, and how it leads to…

Wayback taps mystery shopping platform to manage customer data

May 30, 2025

Wayback Burgers is partnering with Reality Based Group, a tech-enabled video mystery shopping firm, to improve customer service, operational efficiency and…

5 reasons we built Ignite®

Meet Ignite. SMG’s AI-native platform built to unify brand, customer, and employee experience data. It’s smart, scalable, and designed to help brands move…

4 standards for effective AI

How to evaluate AI tools to get better XM insights, faster

Presented by Service Management Group

The blueprint for exceptional customer experiences

Your playbook for designing customer experiences that meet rising expectations

Presented by Service Management Group

The anatomy of a successful brand experience

Practical tips to shape every touchpoint into a consistent, memorable experience

Presented by Service Management Group

DSA Signage, Neon partner to deliver engaging signage for restaurants

May 29, 2025

DSA Signage, which manufactures high-quality displays, and Neon, a customer engagement platform, have partnered to have DSA Signage screens powered by Neon's…

NYC's Parched levels up guest rewards with app launch

May 28, 2025

Parched Hospitality Group, known for its Australian-inspired dining and cocktail brands, has launched "Parched Locals," a tiered rewards program and mobile…

Shake Shack debuts app, loyalty offering

May 28, 2025

Shake Shack is enhancing its guest engagement with app-exclusive offers and a gamified loyalty program. App users may get any size soda for $1. The offer is…

Why AI-powered CX is no longer optional

Learn how AI-powered experience management is now required to act on feedback faster, connect insights across departments, and deliver loyalty-driving…

Starbucks to introduce self-service kiosks in Korea, Japan

May 27, 2025

Starbucks is set to break with its long-standing tradition of direct barista-customer interaction by introducing self-service kiosks in Korea and Japan for the…

Rethinking customer experience: The power of experience design

Discover why designing CX from the beginning, where early decisions shape future interactions, is key to driving loyalty and long-term success

Workstream partners with Instant Financial to offer on-demand pay solutions

May 15, 2025

HR, payroll and hiring platform Workstream has announced a partnership with Instant Financial to provide earned wage access (EWA), digital tip payouts, and…