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Operations News & Media

How to knock down blocks, power up your pivot points

by Kathleen Wood — Founder, K. Wood Partners

To break through the "Founder’s pivot point," leaders must transition from micromanagement to scalability by documenting standards, delegating outcomes…

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Jennifer Pecoraro-Striepling joins Portillo’s as chief development officer

March 19, 2026

Portillo's has named Jennifer Pecoraro-Striepling chief development officer. Based in Oak Brook, Illinois, the company said she will oversee development, real…

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How San Pedro Fish Market built a $30M legacy

by Cherryh Cansler — Publisher, FastCasual.com

Speaking at the Restaurant Franchising and Innovation Summit Tuesday in San Diego, Michael Ungaro shared the gritty, tenacious history of his family's brand …

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Fueling growth from 1 cup to 100+ locations

Brandon Knudsen, co-founder and CEO of Ziggi’s Coffee, shares critical advice on how he bootstrapped Ziggi's from a single coffee shop to more than 10…

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Big Dave’s Cheesesteaks Names Shawna Snyder Chief Operating Officer to Drive Strategic National Growth

Industry veteran brings decades of multi-unit growth experience as Big Dave’s builds the operational backbone to support national expansion following recent…

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Papa Johns Selects Deliverect to Modernize Delivery Operations Across U.S. Restaurants

AI-powered platform unifies in-house and third-party fulfillment, powering enterprise-scale digital ordering

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The accidental franchisor: Eddie Flores Jr. kicks off Restaurant Franchising & Innovation Summit with candid look at L&L Hawaiian Barbecue

March 17, 2026

Eddie Flores Jr. transitioned from real estate to become the franchisor of L&L Hawaiian Barbecue, building a legacy based on the "aloha spirit" and family…

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Measuring the impact of culture change in the workplace

by Jim Knight — Founder & CEO, Knight Speaker

To successfully transform company culture, organizations must move beyond mission statements by tracking specific metrics — such as engagement, turnover and…

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Blaze Pizza partners with Reality Based Group for mystery shopping

March 13, 2026

Reality Based Group and Blaze Pizza have entered a partnership to implement a mystery shopping program across the restaurant chain's franchise locations…

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Professor Green teams with Hero Brands to launch PG in UK

by Cherryh Cansler — Publisher, FastCasual.com

PG Fast Food is shunning the traditional burger-and-fries blueprint in favor of a "naughty but nice" menu that emphasizes choice. Offerings include the "UFO" …

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Dog Haus planting flag in Mexico

March 12, 2026

Dog Haus is heading south of the border.

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Toast releases Q4 trends report, February price monitor

March 11, 2026

Toast has released its Q4 2025 Restaurant Trends Report and the February 2026 Menu Price Monitor.

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The New Front of House: Why Pizza’s Next Growth Era Runs on Self-Order Kiosks + Intelligent POS Systems

Easy-to-use kiosks fully integrated with a modern POS system have emerged as the most efficient and cost-effective solution to the challenge of front-of-store…

Presented by INFI, HungerRush

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The 4:30 am grind: How a cotton-field startup turned into an artisan pizza empire

by Mandy Wolf Detwiler — Editor, Connect Media

In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, talks to Joe Carlucci, founder and owner of Valentina's…

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Data-driven survival: Unpacking the economic forces reshaping fast casuals

In this episode of Fast Casual Nation, hosts Paul Barron and Cherryh Cansler sit down with Dr. Chad Moutray, Chief Economist at the National Restaurant…

Presented by Mailwise DBA direct2you

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Roger Berkowitz returns to Logan Airport with fast casual seafood concept

March 10, 2026

Roger Berkowitz, the former face of the Legal Sea Foods empire, is returning to his roots at Boston Logan International Airport.

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7 Brew coming to Arkansas Walmarts

March 10, 2026

7 Brew, a drive-thru beverage chain, is entering the retail market with a line of ready-to-drink canned coffees launching in Walmart stores across Arkansas.

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Secret Burger Kitchen targets 'institutional-grade' scaling with trio of industry heavyweights

by Cherryh Cansler — Publisher, FastCasual.com

Dave Bloom will oversee development discipline and governance; Douglas Fry is in charge of menu discipline, throughput, training systems, decision architecture…

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Blaze Pizza offers BOGO for $3.14 on Pi Day

March 9, 2026

Blaze Pizza will honor Pi Day with a BOGO offer. On March 14, guests can purchase one 11-inch pizza and get a second 11-inch pizza of equal or lesser value for…

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GoTo Foods CEO declares rebranding a success

March 9, 2026

Two years after rebranding from Focus Brands, Atlanta-based GoTo Foods CEO Omer Gajial said unifying the company's seven foodservice brands under a single…

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