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Customer Service / Experience News & Media

Starbucks continues to take the lead on mobile payments

by James Wester — Editor 1, Mobile Payments Today

Coffee company touts success of its mobile payment program in Q3 earnings call.

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Don't call it a comeback: Bennigan's on a roll

by Valerie Killifer — Editor, FastCasual.com

How former Salsarita's president Paul Mangiamele plans to breathe new life into an iconic brand.

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Menu Labeling Tips: Part 2

by Betsy Craig — pres, menutrinfo.com

As the country begins to see calories on menus, I have some awesome ideas and tips to make your food and menu items a bit better in the numbers department.

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When is a brand good enough?

by Don Fox — CEO, Firehouse of America

By now, most people in the industry have probably digested the results of Consumer Reports magazine's rating of 53 "fast-food chains." I was extremely proud…

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Is it "what" or "who" you hire?

by Nate DaPore — President and CEO, PeopleMatter

One of the most critical —and sometimes frustrating — challenges managers face today is staffing. In the restaurant industry, being fully staffed with…

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NRA, Healthy Dining launch healthy menu initiative for kids

by Alicia Kelso — Editor, QSRWeb.com

Nineteen restaurant chains sign up as inaugural participants.

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Durbin Amendment final rule increases swipe-fee cap

by Kim Williams — Reporter, NetWorld Alliance

The NRA and others have expressed disappointment with the last minute interchange cap fee increase, accusing the Fed of succumbing to the banks' and card…

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Fazoli's to offer 99-cent children's meals

July 10, 2011

The Fazoli's restaurant chain has designated the week of July 11 as Kids Week. As part of the festivities, up to two kids meals can be purchased for 99 cents…

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How Background Music Can Enhance a Restaurant Brand

Thoughtful restaurant music selection can significantly enhance the customer experience, reinforce brand image and increase sales.

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Five ways to integrate your multichannel marketing

While the message should remain consistent, what works on television or in a circular likely won't work on mobile or at the store.

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Panda Express launches Garlic Lover’s Chicken

July 6, 2011

Panda Express has launched a new, limited-time entrée, the Garlic Lover's Chicken Breast. The stir-fry dish combines a variety of vegetables including…

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What's next: Tablet technology replacing print menus

by Alicia Kelso — Editor, QSRWeb.com

Marketing components are attractive to operators in their push to upsell.

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Pizza Executive Summit: 'It's hip to be Foursquare'

Social media was a hot topic this week at the Pizza Executive Summit in Chicago, where operators heard from a variety of professionals who use it to help grow…

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P.F. Chang’s celebrates anniversary with Facebook giveaway

June 30, 2011

Throughout July, P.F. Chang's China Bistro's Facebook fans can redeem a free lettuce wrap offer and dine-in guests can earn one-third off any wine bottle on…

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Flippin' Pizza, Tutti Frutti fro-yo testing mobile wallet

June 30, 2011

United States restaurants may be another step closer to allowing customers to pay with their mobile phones. MobilePayUSA, a division of Irvine, Calif.-based…

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McAlister’s Deli enhances menu, launches Tea Town promo

June 29, 2011

McAlister's Deli is finding sweet ways for guests to beat the heat this summer with its 2011 Beverage of Summer promotion, the search for "Tea Town USA."

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Consumer Reports releases first QSR survey; smaller chains prevail

by Alicia Kelso — Editor, QSRWeb.com

June 29, 2011

Quick-service giants McDonald's, Burger King, KFC and Taco Bell failed to impress Consumer Reports subscribers in the magazine's first-ever quick-service food…

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Tossed’s National Salad Contest winner named

June 28, 2011

Tossed has named Sarah Wilson of Boston as the winner of its Fourth Annual National Salad Contest.

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Don't try this at home

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Last week I had the pleasure of hosting Jerry Calabrese for a Fast Casual webinar. For those that missed it, Jerry recently retired from McDonald’s where he…

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Setting the mood: Qdoba showcasing independent musicians

June 27, 2011

Qdoba Mexican Grill and Touch, the design team of Muzak, recently acquired by Mood Media, have partnered to promote rising independent music talent.

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