Boloco launches childrens menu

November 16, 2011

Boloco has unveiled its new childrens menu at the company's Concord, N.H., and Natick, Mass., locations. The menu will then roll out to other locations in…

First impressions still count for new customers

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Food is still the biggest driver of a customer's first impression.

LivingSocial tests instant ordering and delivery features for restaurants

November 14, 2011

LivingSocial has launched a test of new food ordering and delivery features as part of its LivingSocial Instant service. Starting today, LivingSocial members…

Snapfinger launches group ordering feature

November 13, 2011

Snapfinger, a provider of remote Web and mobile ordering and pre-payment services for the restaurant industry, has launched a new group ordering feature.

Highlights from the Fast Casual Executive Summit

by Valerie Killifer — senior editor, NetWorld Alliance

For three days in the later part of October, more than 200 fast casual executives and suppliers came together to discuss issues impacting the segment and the…

Starbucks acquires Evolution Fresh

November 9, 2011

As part of its commitment to evolve and enhance the customer experience with innovative and wholesome products, Starbucks Coffee Company has announced the…

Zoup! to roll out NEXTEP's Foundation5 platform

November 8, 2011

NEXTEP SYSTEMS, a foodservice technology company, has announced that Zoup! Fresh Soup Company has selected the NEXTEP Foundation5 platform for enterprise…

Fast Casual Executive Summit: CEO Roundtable Part 2

In this session from the 2011 Fast Casual Executive Summit, attendees heard from operators large and small about the ways they are growing sales, integrating…

Fast Casual Executive Summit: CEO Roundtable Part 1

In this session from the 2011 Fast Casual Executive Summit, attendees heard from operators large and small about the ways they are growing sales, integrating…

Technomic: Commodity costs to shape restaurant industry in 2012

November 7, 2011

As 2011 begins to wind down, foodservice research and consulting firm Technomic has predicted seven developments that will take shape in the restaurant…

Pei Wei launches interactive website highlighting Asian travel, markets

November 3, 2011

Pei Wei Asian Diner, a fast-casual concept by P.F. Chang’s China Bistro Inc., has launched a new interactive website, PeiWeiMarket.com, that invites fans to…

Perka unveils cardless loyalty iPod platform

October 17, 2011

Perka has unveiled a new cardless loyalty marketing platform that runs on an iPod, enabling small businesses to connect with customers via their mobile phones…

Agility Metrics to sponsor Fast Casual Exec Summit

October 15, 2011

Agility Metrics, a Canadian-based company specializing in customer experience measurement solutions, will be a key sponsor of FastCasual.com's Fast Casual…

Commentary: Ten lessons the restaurant industry can learn from Steve Jobs

by Alicia Kelso — Editor, QSRWeb.com

Innovator, visionary, entrepreneur always kept a focus on the customer.

The beat goes on: Music can make or break customer experience

by Alicia Kelso — Editor, QSRWeb.com

Diverse playlists, volume key factors in guests' intent to return to a restaurant.

Firehouse reaches $3.1 million in life-saving donations

October 3, 2011

The Firehouse Subs Public Safety Foundation recently announced 48 approved grant requests, valued at more than $550,000 to assist fire departments, police…

Starbucks plugs up electricity for some

Some stores are covering electrical outlets, to discourage lengthy laptop visits.

Five Benefits of NFC Deployment for Retailers

Supported by major credit card companies and retailers alike, near field communication is making its way as a top method of payment processing and advertising.

Four Benefits of Using an In-Store Nutritional Kiosk

Besides legal compliance, nutritional kiosks offer marketing opportunities, customer service rewards, and more.

Foodservice Social Media: Learn, talk, advocate, support and innovate

by Valerie Killifer — senior editor, NetWorld Alliance

To implement a successful social media strategy, foodservice operators need to invest in their customers and their strategy.