Red Door Interactive wins Silver ADDY for Rubio's campaign

March 14, 2012

Red Door Interactive was awarded a Silver ADDY for its work on behalf of Rubio's Restaurants, the company has announced.

Garbanzo Mediterranean Grill introduces compostable plates

March 12, 2012

Denver-based Garbanzo Mediterranean Grill has announced the introduction of compostable entrée plates and Level 1 recyclable plate lids as part of its ongoing…

Zaxby's ranks No. 7 in customer satisfaction survey

March 12, 2012

Zaxby’s has been ranked number seven in the Top 10 Excellent Large Fast-Food Chains with 500 or more U.S. units in the recently published Quick-Track study…

Starbucks takes localization approach to Europe

by Valerie Killifer — senior editor, NetWorld Alliance

In 2009, Starbucks Corp. renovated several Seattle locations to better reflect the neighborhoods in which the coffeehouses were settled. The company is now…

The difference between social marketing and social operational insights

Operators can extract both marketing and operational insights from online feedback, but first they must understand the differences between the two.

Panda Express tests Paw Plate

March 5, 2012

Guests at select Panda Express locations will experience a new way of dining during a market test this month, when the chain replaces its traditional two item…

Order entry should be frontline when it comes to catering

by Erle Dardick — CEO, Monkeymedia

The order-entry experience may be the single most important component of the catering order-to-cash cycle. It is the first point of contact to your…

Is your restaurant on a desire path?

by Nate DaPore — President and CEO, PeopleMatter

Put your product on paths that grow more and more comfortable as consumers use them.

Starbucks earns high customer experience ratings

February 29, 2012

Chick-fil-A and Subway tied with Starbucks to earn the top customer experience ratings in the restaurant industry, out of 17 total chains.

POS Video Cameras Help Improve Restaurant Service

Miami Management used video cameras at the point of sale to improve accuracy and speed up drive-thru times.

Courting new trials

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Let’s talk for a minute about new trial. No, not the court kind, but the kind that every restaurant wants … new consumers trying out your restaurant for the…

Commentary: Pinterest offers restaurants another way to communicate with customers

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California Tortilla rebrands airport locations to Burrito Elito

February 14, 2012

California Tortilla has unveiled Burrito Elito, a sister concept that will debut in Boston Logan and Philadelphia airports.

Panera Bread to intensify drive-thru operations

by Valerie Killifer — Editor, FastCasual.com

Catering sales and new menu item rollouts continue to contribute to revenue, same-store sales growth.

Food fight: Combat rising costs with smarter hourly hiring

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

The restaurant industry is expected to grow this year, but realizing big profits will be a tall order in the face of rising food and labor costs.

Fazoli's sets January sales record

February 7, 2012

Fazoli’s is off to a running start in 2012 with record same-store sales growth in January.

Make the final word your best

by Don Fox — CEO, Firehouse of America

Each and every day, your restaurant team serves scores of customers. Your desire is to have every guest experience the very best of your brand, from the time…

The Apps of Foodservice

by Nate DaPore — President and CEO, PeopleMatter

Now is the time for restaurants to take control of their mobile presence -- develop apps, mobilize websites, give flexibility to online menus, add special…

I could not have said it better myself

by Don Fox — CEO, Firehouse of America

Put a bunch of fast casual restaurateurs in a room together and before long it is likely that a discussion will break out on what sets us apart from our fast…

Dunkin' Donuts, Taco Bell, Quiznos test Facebook loyalty program

January 25, 2012

Plink, a Facebook credits-based online-to-offline loyalty program, has officially launched, rewarding customers for dining at their favorite restaurants.