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Customer Service / Experience News & Media

Starbucks named a top global brand, place to work

by Alicia Kelso — Editor, QSRWeb.com

January 19, 2012

Based on financial performance and brand strength, Starbucks was listed on Intrabrand's top 100 global brands of 2011. The Seattle-based coffee chain was No.

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What else can I get you?

by Betsy Craig — pres, menutrinfo.com

Listen to your customers before -- and after -- tweaking your menu options, and teach your staff how to sell something new.

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A lesson in loyalty

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Recession or not, the restaurant industry is here and growing. Consumers spend a huge percentage of their food budgets on eating out at restaurants, and…

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Webinar: Restaurant loyalty - Mobile innovations to build traffic in 2012

More than 1 billion smart phones will be in use across the globe by 2015, according to technology research firm IDC. For restaurant operators, the…

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Fazoli's rings in 2012 with record sales year

January 12, 2012

Fazoli’s wrapped up 2011 with record-setting sales increases, completing a 17-month streak in guest traffic and sales growth.

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Pinkberry to hold 'Design-Over' sweepstakes

January 12, 2012

Pinkberry is giving its customers a unique way to experience its iconic and inspired design aesthetic in their own homes. Now through Jan. 31, Pinkberry fans…

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Fresh To Order to build growth on 'fast fine' platform

January 12, 2012

New menu items, re-imaged restaurants, leadership changes and grand openings are just a few of the developments ahead that will drive growth for Fresh To Order…

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Starbucks promotes blonde ambition

January 11, 2012

Starbucks Coffee Company has announced the availability of Starbucks Blonde Roast, a lighter roast coffee from the company designed to meet the needs of the 5…

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Five Guys takes online ordering to international markets

January 10, 2012

OLO has announced the expansion of its mobile and online ordering service for restaurants outside the U.S. on behalf of Five Guys Burgers & Fries. The new…

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Zpizza introduces fan-created pizza

January 9, 2012

To celebrate National Pizza Week, Jan. 9-15, zpizza has added the fan-created Pepperoni Caprese Pizza to its menu through the end of January.

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Firehouse Subs Public Safety Foundation approves 28 new grants

January 9, 2012

The Firehouse Subs Public Safety Foundation has announced 28 approved grant requests, valued at $337,000. Since 2005, more than $3.5 million has been allocated…

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Starbucks named in patent infringement suit over mobile payment app

by James Wester

Semiconducter company alleges Starbucks, Expedia and others infringed on mobile payment patents.

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Revitalize ‘good service’: A foodservice must

by Nate DaPore — President and CEO, PeopleMatter

Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 6…

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Fazoli's offering incentives to keep New Year's resolution

January 5, 2012

Fazoli's is offering an incentive for those who stick to their New Year's resolution. On Jan. 9 from 11 a.m. to 2 p.m., customers who bring a workout video or…

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Corner Bakery Cafe launches healthy living Facebook program

January 3, 2012

To help guests put the flavor back into healthy living, Corner Bakery Cafe has introduced a Facebook program inviting fans to kick off the new year by…

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Jamba launches new Fit 'n Fruitful smoothies

January 3, 2012

On Jan. 5, 2012, Jamba Juice will launch new Fit 'n Fruitful smoothies with a Weight Burner Boost. The new smoothie platform reinforces Jamba's commitment to…

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Starbucks raising prices in the US

January 2, 2012

Starbucks Corp. is raising beverage prices by 1 percent in select markets in the United States. The increase effects the cities of New York, Boston…

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Togo's hosting Pastrami Pounder Challenge

December 29, 2011

Togo's Sandwiches will host the "Pastrami Pounder Challenge" in celebration of National Pastrami Day, Jan. 14.

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3 trends hitting foodservice

by Nate DaPore — President and CEO, PeopleMatter

The next big thing to hit foodservice is gamification, especially in marketing.

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Streetsense designs La Madeleine restaurant prototype

December 18, 2011

Bethesda, Md.-based Streetsense has created an all-new interior design scheme for La Madeleine French Country Cafe, which has opened its first newly redesigned…

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