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Customer Service / Experience News & Media

Commentary: Do higher prices drive customers away?

Talk to your customers before you make the improvements to ascertain that they're willing to pay for the improvement.

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Consumers vote Red Mango as best of Long Island

January 25, 2012

Red Mango has been named by Long Island Press readers as one of the Best of Long Island 2012 National Winners.

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Restaurant.com launches iPhone app

January 24, 2012

The Restaurant.com iPhone mobile app, now available in Apple's App Store, gives diners the ability to scan nearby dining options, purchase a paperless savings…

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Chipotle's Super Bowl promotion includes half-off burrito boxes

January 24, 2012

Chipotle is tossing its hat into the Super Bowl advertising juggernaut, with a bit of a twist.

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Starbucks extending wine, beer, evening daypart offerings

January 24, 2012

Responding to customer demand for more options during the evening daypart, Starbucks Coffee Company has announced plans to bring wine, beer and premium food…

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Jamba Juice hosting energy beverage giveaway

January 24, 2012

On Jan. 23, more than 500 Jamba Juice outlets across the country will give away free samples of Nestlé Jamba All-Natural Energy Beverages.

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Starbucks named a top global brand, place to work

by Alicia Kelso — Editor, QSRWeb.com

January 19, 2012

Based on financial performance and brand strength, Starbucks was listed on Intrabrand's top 100 global brands of 2011. The Seattle-based coffee chain was No.

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What else can I get you?

by Betsy Craig — pres, menutrinfo.com

Listen to your customers before -- and after -- tweaking your menu options, and teach your staff how to sell something new.

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A lesson in loyalty

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Recession or not, the restaurant industry is here and growing. Consumers spend a huge percentage of their food budgets on eating out at restaurants, and…

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Webinar: Restaurant loyalty - Mobile innovations to build traffic in 2012

More than 1 billion smart phones will be in use across the globe by 2015, according to technology research firm IDC. For restaurant operators, the…

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Fazoli's rings in 2012 with record sales year

January 12, 2012

Fazoli’s wrapped up 2011 with record-setting sales increases, completing a 17-month streak in guest traffic and sales growth.

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Pinkberry to hold 'Design-Over' sweepstakes

January 12, 2012

Pinkberry is giving its customers a unique way to experience its iconic and inspired design aesthetic in their own homes. Now through Jan. 31, Pinkberry fans…

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Fresh To Order to build growth on 'fast fine' platform

January 12, 2012

New menu items, re-imaged restaurants, leadership changes and grand openings are just a few of the developments ahead that will drive growth for Fresh To Order…

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Starbucks promotes blonde ambition

January 11, 2012

Starbucks Coffee Company has announced the availability of Starbucks Blonde Roast, a lighter roast coffee from the company designed to meet the needs of the 5…

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Five Guys takes online ordering to international markets

January 10, 2012

OLO has announced the expansion of its mobile and online ordering service for restaurants outside the U.S. on behalf of Five Guys Burgers & Fries. The new…

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Zpizza introduces fan-created pizza

January 9, 2012

To celebrate National Pizza Week, Jan. 9-15, zpizza has added the fan-created Pepperoni Caprese Pizza to its menu through the end of January.

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Firehouse Subs Public Safety Foundation approves 28 new grants

January 9, 2012

The Firehouse Subs Public Safety Foundation has announced 28 approved grant requests, valued at $337,000. Since 2005, more than $3.5 million has been allocated…

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Starbucks named in patent infringement suit over mobile payment app

by James Wester

Semiconducter company alleges Starbucks, Expedia and others infringed on mobile payment patents.

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Revitalize ‘good service’: A foodservice must

by Nate DaPore — President and CEO, PeopleMatter

Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 6…

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Fazoli's offering incentives to keep New Year's resolution

January 5, 2012

Fazoli's is offering an incentive for those who stick to their New Year's resolution. On Jan. 9 from 11 a.m. to 2 p.m., customers who bring a workout video or…

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