Customer Service / Experience News & Media
Fazoli's rings in 2012 with record sales year
January 12, 2012
Fazoli’s wrapped up 2011 with record-setting sales increases, completing a 17-month streak in guest traffic and sales growth.
read nowPinkberry to hold 'Design-Over' sweepstakes
January 12, 2012
Pinkberry is giving its customers a unique way to experience its iconic and inspired design aesthetic in their own homes. Now through Jan. 31, Pinkberry fans…
read nowFresh To Order to build growth on 'fast fine' platform
January 12, 2012
New menu items, re-imaged restaurants, leadership changes and grand openings are just a few of the developments ahead that will drive growth for Fresh To Order…
read nowStarbucks promotes blonde ambition
January 11, 2012
Starbucks Coffee Company has announced the availability of Starbucks Blonde Roast, a lighter roast coffee from the company designed to meet the needs of the 5…
read nowFive Guys takes online ordering to international markets
January 10, 2012
OLO has announced the expansion of its mobile and online ordering service for restaurants outside the U.S. on behalf of Five Guys Burgers & Fries. The new…
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Zpizza introduces fan-created pizza
January 9, 2012
To celebrate National Pizza Week, Jan. 9-15, zpizza has added the fan-created Pepperoni Caprese Pizza to its menu through the end of January.
read nowFirehouse Subs Public Safety Foundation approves 28 new grants
January 9, 2012
The Firehouse Subs Public Safety Foundation has announced 28 approved grant requests, valued at $337,000. Since 2005, more than $3.5 million has been allocated…
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Starbucks named in patent infringement suit over mobile payment app
by James Wester
Semiconducter company alleges Starbucks, Expedia and others infringed on mobile payment patents.
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Revitalize good service: A foodservice must
by Nate DaPore — President and CEO, PeopleMatter
Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 6…
read nowFazoli's offering incentives to keep New Year's resolution
January 5, 2012
Fazoli's is offering an incentive for those who stick to their New Year's resolution. On Jan. 9 from 11 a.m. to 2 p.m., customers who bring a workout video or…
read nowCorner Bakery Cafe launches healthy living Facebook program
January 3, 2012
To help guests put the flavor back into healthy living, Corner Bakery Cafe has introduced a Facebook program inviting fans to kick off the new year by…
read nowJamba launches new Fit 'n Fruitful smoothies
January 3, 2012
On Jan. 5, 2012, Jamba Juice will launch new Fit 'n Fruitful smoothies with a Weight Burner Boost. The new smoothie platform reinforces Jamba's commitment to…
read nowStarbucks raising prices in the US
January 2, 2012
Starbucks Corp. is raising beverage prices by 1 percent in select markets in the United States. The increase effects the cities of New York, Boston…
read nowTogo's hosting Pastrami Pounder Challenge
December 29, 2011
Togo's Sandwiches will host the "Pastrami Pounder Challenge" in celebration of National Pastrami Day, Jan. 14.
read now3 trends hitting foodservice
by Nate DaPore — President and CEO, PeopleMatter
The next big thing to hit foodservice is gamification, especially in marketing.
read nowStreetsense designs La Madeleine restaurant prototype
December 18, 2011
Bethesda, Md.-based Streetsense has created an all-new interior design scheme for La Madeleine French Country Cafe, which has opened its first newly redesigned…
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Adaptation 3 Categories Evolve
by Suzy Badaracco — President, Culinary Tides Inc
Be mindful of where categories were during the Recession and do not stray too far from the familiar.
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2011: The five stories and trends that shaped the year
by Valerie Killifer — senior editor, NetWorld Alliance
As we look back on 2011, several stories and trends stand out among the rest. Here's a look at our top picks.
read nowYogurt Mountain opens 40th store
December 15, 2011
Yogurt Mountain LLC has opened its 40th store. The new location is in Huntsville, Ala., marking its 9th in the state.
read nowPei Wei invites fans to build a passport, earn rewards
December 14, 2011
Pei Wei Asian Diner is inviting fans to create a Pei Wei passport as part of its recently launched website, PeiWeiMarket.com. The site and Pei Wei passport…
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