Customer Service / Experience News & Media
How to fight for more social media resources in your company
Paradox: In an age of technology advances being gobbled like Pez, marketing and customer service are somehow getting more labor-intensive, not less.
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AllergyEats to debut food allergy conference for restaurateurs
August 21, 2012
AllergyEats will host the inaugural "Food Allergy Conference for Restaurateurs: What Every Restaurant Should Know About Food Allergies To Ensure Safety &…
read nowSeattle's Best taps Facebook fans to pick new coffee drink
August 21, 2012
After traveling the country and reviewing hundreds of recipes, Seattle's Best Coffee and TV Chef Jeff Mauro have found the top six new coffee drink ideas in…
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Game changers and shapers inspiring product development and innovation Part 2
by Suzy Badaracco — President, Culinary Tides Inc
Settings in demand during economic recovery include approachable, family friendly dining, vibrant, inspired, authentic and rustic.
read nowMOOYAH rolls out mobile ordering app
August 13, 2012
MOOYAH Burgers Fries Shakes has added a new mobile ordering application to help fuel its aggressive growth plans.
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The changing role of corporate consciousness
by Valerie Killifer — Editor, FastCasual.com
How fast casual CEOs are turning an enlightened approach to sales success.
read nowMillennials expected to increase foodservice spending
August 9, 2012
New research from Technomic indicates that the Millennial generation has a positive outlook on the future and are expected to increase spending on foodservice…
read nowTropical Smoothie Café raises $365,000 for Camp Sunshine
August 8, 2012
Tropical Smoothie Café's National Flip Flop Day event has raised $365,000 for Camp Sunshine. The campaign, which kicked off in May with in-store fundraising at…
read nowLYFE Kitchen to launch menu items on AmazonFresh
August 8, 2012
Beginning this month, LYFE Kitchen will launch a new product line available on AmazonFresh, Amazon.com's online grocery delivery service offered to…
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Square and Starbucks to form mobile payment partnership
by James Wester
Coffee giant to invest $25 million in payment company and accept Pay with Square.
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The new direction of digital technology
by Valerie Killifer — Editor, FastCasual.com
With smartphone adoption outpacing the PC revolution and Internet boom, restaurant operators have increased opportunity to reach every guest.
read nowNearly 90 percent of chain restaurants listed on Foursquare
August 2, 2012
Restaurant Sciences, a provider of restaurant industry information and analytics, released Foursquare statistics from its Restaurant Internet Marketing Study…
read nowNPD: Consumer interest in smaller portions, customization lead to combo meal declines
July 30, 2012
Combo meals are down by about 1 billion servings since 2007, according to market research firm The NPD Group. A recently released NPD foodservice market…
read nowLettuce Entertain You, Mocapay expand mobile offering
July 29, 2012
Mocapay has announced the expansion of its strategic partnership with Lettuce Entertain You, parent company of Wow Bao, to mobile-enable Lettuce Eats Frequent…
read nowI Dream of Falafel cooking series to address healthy back to school eating
July 29, 2012
I Dream of Falafel is gearing up to go “back to school” with the next session of its cooking class series. On Aug. 25, executive chef Henry Nuguid will teach…
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Panera Bread sales success boosted by investment initiatives
by Valerie Killifer — Editor, FastCasual.com
The company sees gains at it continues to improve marketing, catering, operational and food quality.
read nowRevel Systems unveils integrated POS for food trucks
July 17, 2012
Revel Systems, a provider of iPad point-of-sale (POS) solutions has announced the release of an iPad-based restaurant POS system specially designed for food…
read nowQuiznos hosts Colorado Fire Relief Day
July 17, 2012
Denver-based Quiznos has designated today as Quiznos Colorado Fire Relief Day. Fifty percent of all sales netted today at participating locations in Colorado…
read nowLevelUp signs on with fast casual Larkburger
July 16, 2012
Mobile payment provider LevelUp has announced that it has expanded to the state of Colorado with its launch at Larkburger, a fast casual gourmet burger chain…
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Listen, learn and leverage
by Janet Eden-Harris — CMO & SVP Strategy, Market Force
The voice of the consumer is louder and more far-reaching than ever thanks to the proliferation of the Internet and social media. For fast casual operators…
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