Quail Digital upgrades headset system

March 22, 2013

Quail Digital, a wireless headset communication specialist, has extended the bandwidth on its Q Pro 5 drive-thru system. The system now operates on the new…

Localized and personalized top 2013 customer experience trends

March 18, 2013

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to restaurants and other industries, predicts that 2013 will be a pivotal year for…

Taco Cabana, Pollo Tropical making solid gains

March 14, 2013

Less than a year since its spin-off from Carrols Restaurant Group Inc., Fiesta Restaurant Group is celebrating record gains as one of the fastest-growing…

Paytronix adds CRM solution for restaurants

March 12, 2013

Paytronix Systems Inc. has launched a new Data Insights offering that includes a comprehensive CRM solution geared toward the restaurant industry.

Soft economy drives more need for loyalty marketing

March 12, 2013

As the economy continues a slow recovery and brand competition heightens, loyalty marketing has become more important than ever. According to market research…

The Counter launching new concept in L.A.

The smaller format is perfect for non-traditional settings.

OpenTable introduces app for Facebook sharing

March 1, 2013

OpenTable has launched a new Facebook app, "Places I've Eaten." The new app makes it easy for people to share their dining history, favorite restaurants and…

Commentary: Why fast casual is not the future of restaurant business

An industry expert describes how fast casual is evolving into fresh casual.

Restaurant.com adds gaming platform to generate customer loyalty

February 13, 2013

Restaurant.com has added gaming features to its website to generate customer loyalty. Restaurant.com's new social loyalty employs Badgeville's Behavior…

Report: Restaurants that focus on customer loyalty will win in slow economy

February 12, 2013

With little to no growth forecasted for the restaurant industry in the next several years and consumer frugality being the "new norm," restaurants will need to…

Foodservice research firm finds sandwich concepts are popular

February 5, 2013

Sandleman & Associates, a California-based foodservice consumer research firm, has named its 2012 "Fast-Food Awards of Excellence" winners.

Einstein Noah celebrates National Bagel Day with giveaway

February 5, 2013

Einstein Bros. Bagels and Noah's New York Bagels are celebrating National Bagel Day Feb. 9 by offering a free bagel and shmear to customers who purchase any…

Bruegger's commemorates anniversary with free bagel

February 5, 2013

Bruegger's Bagels will officially celebrate its 30th anniversary on Feb. 7. Until 11 a.m. that day, guests can redeem a coupon for a complimentary bagel and…

Infographic: Top Mobile Apps for Restaurant Consumers

A look at some of the most popular mobile apps consumers are using when dining out.

Study: Effective customer service comes from kindness, not speed

January 25, 2013

Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from…

Restaurants with engaged employees rank high in customer satisfaction

January 21, 2013

Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting…

How businesses will use online customer feedback in 2013

January 4, 2013

Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best…

Report: Consumers likely to share complaints about restaurant cleanliness

December 28, 2012

SCA's third annual 2012 Tork Report reveals that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience. Of those…

Chinese consumers warming up to coffee trend

December 21, 2012

New research from Mintel unveils an increase in café culture in the China market, which has provided an impetus for coffee retails to plan expansions there.

Commentary: Rising consumer interest in food makes 2013 look prosperous

December 20, 2012

People will find ways to discuss, experiment and dabble in the world of food, no matter what their financial situation.