Study: Effective customer service comes from kindness, not speed

January 25, 2013

Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from…

Restaurants with engaged employees rank high in customer satisfaction

January 21, 2013

Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting…

How businesses will use online customer feedback in 2013

January 4, 2013

Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best…

Report: Consumers likely to share complaints about restaurant cleanliness

December 28, 2012

SCA's third annual 2012 Tork Report reveals that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience. Of those…

Chinese consumers warming up to coffee trend

December 21, 2012

New research from Mintel unveils an increase in café culture in the China market, which has provided an impetus for coffee retails to plan expansions there.

Commentary: Rising consumer interest in food makes 2013 look prosperous

December 20, 2012

People will find ways to discuss, experiment and dabble in the world of food, no matter what their financial situation.

Reducing Credit Card Fraud: Three Steps for Successful EMV Implementation

Partnering with vendors can help retailers and restaurant operators increase payment security.

Points-based mobile loyalty service now available for small operators

December 12, 2012

A new subscription-based loyalty service once available to only large businesses is now ready for smaller and single-location businesses, including restaurants.

Technomic outlines restaurant visit drivers

December 5, 2012

Techmonic's new report, "Menu Positioning and Occasion Driver Consumer Trend," outlines consumer behavior and preferences regarding dining occasions.

Study: Brand social media connections drive purchase behavior

November 28, 2012

A new study issued by digital advertising technology company SocialVibe reveals that 70 percent of consumers actively engaged in social media have made a…

Video: Boloco rolls out new digital signage solution

by Cherryh Cansler — Editor, FastCasual.com

Boloco uses digital signage to entertain customers while they wait for their food.

Pei Wei launches holiday campaign to fight hunger

November 9, 2012

Pei Wei Asian Diner kicked off a charitable promotion as part of #GivingTuesday, a global movement to create a day of giving during the holiday spending…

Seattle's Best giving away coffee to Black Friday workers

November 9, 2012

Seattle's Best Coffee, part of Starbucks Corp., is offering free coffee to those working on Black Friday, the day after Thanksgiving and the busiest shopping…

Boston Market launches holiday-themed website

November 8, 2012

Boston Market today announced the launch of its new "Holiday Hub" website, which offers tips on hosting celebrations, recipes by Chef Rick Rodgers and event…

Starbucks begins accepting Square Wallet

November 8, 2012

The Starbucks/Square relationship is taking shape. Beginning today, Starbucks will accept Square Wallet for payments at 7,000 participating company-operated…

Pancheros marks new opening with $1 burritos

November 7, 2012

Pancheros Mexican Grill opened its first location in Burlington, Iowa, this week. In conjunction with the opening, the new location will offer handmade…

Dickey's hosting three-day sample event

November 7, 2012

Dickey's Barbecue is hosting a three-day national sample event at all nationwide stores beginning today. Customers can try a new pit smoked meat each day, and…

Restaurant consumers increasingly interested in technology

October 31, 2012

Consumers are increasingly interested in technology amenities when dining out, even though restaurants' incorporation of such amenities is slow.

9 essential best practices for foodservice operators

by Christopher Hall

A foodservice expert details the keys to 'what the best teams do to get the job done, every shift, every day.'

Study: Social media interaction leads to long-term sales increases

October 26, 2012

New research shows that social media interaction between a customer and a brand drives immediate and long-term sales increases. The 2012 LoyaltyOne Social…