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Customer Service / Experience News & Media

Video: Boloco rolls out new digital signage solution

by Cherryh Cansler — Publisher, FastCasual.com

Boloco uses digital signage to entertain customers while they wait for their food.

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Pei Wei launches holiday campaign to fight hunger

November 9, 2012

Pei Wei Asian Diner kicked off a charitable promotion as part of #GivingTuesday, a global movement to create a day of giving during the holiday spending…

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Seattle's Best giving away coffee to Black Friday workers

November 9, 2012

Seattle's Best Coffee, part of Starbucks Corp., is offering free coffee to those working on Black Friday, the day after Thanksgiving and the busiest shopping…

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Boston Market launches holiday-themed website

November 8, 2012

Boston Market today announced the launch of its new "Holiday Hub" website, which offers tips on hosting celebrations, recipes by Chef Rick Rodgers and event…

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Starbucks begins accepting Square Wallet

November 8, 2012

The Starbucks/Square relationship is taking shape. Beginning today, Starbucks will accept Square Wallet for payments at 7,000 participating company-operated…

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Pancheros marks new opening with $1 burritos

November 7, 2012

Pancheros Mexican Grill opened its first location in Burlington, Iowa, this week. In conjunction with the opening, the new location will offer handmade…

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Dickey's hosting three-day sample event

November 7, 2012

Dickey's Barbecue is hosting a three-day national sample event at all nationwide stores beginning today. Customers can try a new pit smoked meat each day, and…

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Restaurant consumers increasingly interested in technology

October 31, 2012

Consumers are increasingly interested in technology amenities when dining out, even though restaurants' incorporation of such amenities is slow.

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9 essential best practices for foodservice operators

by Christopher Hall

A foodservice expert details the keys to 'what the best teams do to get the job done, every shift, every day.'

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Study: Social media interaction leads to long-term sales increases

October 26, 2012

New research shows that social media interaction between a customer and a brand drives immediate and long-term sales increases. The 2012 LoyaltyOne Social…

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Waking up to late night

As QSR and casual dining segments increase their late-night business, fast casual remains absent in this growing space.

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Bruegger's launches annual Children's Miracle Network campaign

October 24, 2012

Bruegger's Bagels' 300-plus locations will donate a portion of proceeds from the sale of its Bottomless Mugs to the Children's Miracle Network Hospitals. The…

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Panera emerges as consumers' favorite sandwich chain

October 24, 2012

Panera Bread topped the list of Americans' favorite sandwich chains, according to a national study from customer intelligence solution provider Market Force.

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California Tortilla goes for 'Gold' with Discovery Channel promo

October 23, 2012

California Tortilla has partnered with the Discovery Channel to celebrate the season premiere of "Gold Rush" on Oct. 26.

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Jersey Mike's hits mobile marketing milestone

October 23, 2012

Jersey Mike's Subs has signed up the 650,000th member of its Shore Points Rewards loyalty program powered by SkyPop's mobile marketing platform. The milestone…

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Jersey Mike's loyalty program earns award for innovation

October 10, 2012

Hospitality Technology (HT) magazine has named Jersey Mike's Subs as one of the winners of its 2012 Restaurant Breakthrough Awards.

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Restaurant.com debuts verified diner reviews

October 9, 2012

Restaurant.com has added "Verified Diner Reviews" to help consumers find local establishments and share their opinions.

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Yogurtland asks guests to submit masterpiece creations

October 9, 2012

Yogurtland is hosting a new "My Masterpiece" contest, where guests have the chance to submit their favorite frozen yogurt creations for a chance to win free…

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Webinar: What Winning Brands Do with Online Reviews

Social media isn't just for outbound marketing anymore. When every online review is seen by at least 150 other potential guests, you must have a solid strategy…

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Smaller chains need mobile, too

by Cherryh Cansler — Publisher, FastCasual.com

As consumers become more comfortable with mobile payments, restaurant owners are looking for inexpensive ways to provide them.

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