Customer Service / Experience News & Media
Fast Casual Summit: Why being different is better for your brand
by S.A. Whitehead — Food Editor, Net World Media Group
A restaurant's differences are its keys to greater value and desirability, says branding guru Sally Hogshead, CEO and founder of Fascinate.
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McAlister's seeking franchisees in Louisiana
October 11, 2016
McAlister's Deli is seeking experienced multi-unit franchise owners as the brand continues its Louisiana expansion, according to a press release.
read nowFazoli's opens a new location in Washington
October 11, 2016
Fazoli's is opening its newest franchise in Washington, Missouri, owned and operated by entrepreneur Brad Swederska and University of Missouri professor Fred…
read nowAu Bon Pain benefits No Kid Hungry
October 6, 2016
Au Bon Pain is fighting child hunger by encouraging guests to donate $1 to the No Kid Hungry Campaign, according to a press release. The concept will give…
read nowCalifornia Pizza promotion pays homage to Pizza Month
October 6, 2016
It's National Pizza Month and California Pizza Kitchen is paying homage and bringing back a reimagined version of its Carne Asada Pizza.
read nowBuffalo Wings & Rings join fight against breast cancer
October 5, 2016
Buffalo Wings & Rings joined is fighting breast cancer with an LTO promotion called Chip In for the Cause. From now through Nov. 13, the brand will a…
read nowMOD Pizza announces fan pizza winner
October 5, 2016
A creation dubbed simply, "The Petra," took home the grand prize in MOD Pizza's nationwide create-your-own fall pizza fan contest. The creation was named after…
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Raining froyo: Orange Leaf makes first delivery by drone
October 5, 2016
Frozen food delivery via drone might have started with junk food — a la 7-Eleven's Slurpee delivery — but better-for-you food is jumping on the drone-wagon now…
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Reuters report says restaurants and robotics still haven't mixed
by S.A. Whitehead — Food Editor, Net World Media Group
Reuters today published a story on the use of robots in food service, which shows that most restaurateurs are staying with humans for the bulk of their needs…
read nowNoodles & Company campaign buys 5 million meals for hungry kids
October 4, 2016
Noodles & Company raised $420,000 during last month's "20 for $2" campaign for the No Kid Hungry project, according to a press release. Customers were…
read nowBlake Shelton leads lineup at 2017 Chicken Salad Chick fundraiser
October 4, 2016
Basis Entertainment and Dill Management Group have signed CMA Male Vocalist of the Year Blake Shelton to perform at Chicken Salad Chick's second Music &…
read nowWildflower Bread Company debuts fall menu
October 3, 2016
Wildflower Bread Company debuts its new menu offering, including protein and shakshuka breakfast bowls, turkey-cranberry-walnut stuffing sandwich, turkey…
read nowYour Pie opens locations in three states
October 3, 2016
Your Pie opened new locations last month in Texas, Maryland and Georgia under the guidance of three franchisees, beginning with Matt Posner and Jon Lee who…
read nowBurger 21 fights breast cancer in October
October 3, 2016
Burger 21 is working to vanquish breast cancer by quenching our thirst this October, according to a press release. With every purchase this month of a fountain…
read nowPei Wei canoodles the noodle on its national day with 4 new items
October 3, 2016
Wednesday is National Noodle Day and Pei Wei is using this holiday-of-the-moment to bring customers three new Asian-inspired noodle bowls, a new hummus…
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Digital signage in fast casual: building a better customer experience
The big names in the restaurant industry are starting to adopt technologies like kiosks and digital signage at a much faster pace. Fast casual restaurants are…
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Japan + Peru = saucy success at Suviche
by Matthew Harper — Intern, Networld Media Group
Co-owner Aliosha Stern discusses how the brand has combined Japanese and Peruvian cuisine to create a thriving fast casual brand.
read nowNashville Hot lives up to its name in Dayton
September 29, 2016
Nashville Hot is heating up in new markets, according to a press release. The Nashville-style hot chicken concept is opening in Dayton, Ohio, as part of an…
read nowSchlotzsky's seeking franchisees in Colorado
September 29, 2016
Amid a wave of franchise growth with nearly $320 million in system-wide sales, Schlotzsky's announced its plans for aggressive continuous expansion in…
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Cloud POS vs. digital ordering engine: Everything you need to know
by Noah Glass — CEO, Olo
As more restaurant brands develop digital ordering capabilities, restaurant technologists must understand the key differences between a cloud POS and a…
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