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Customer Service / Experience News & Media

Fazoli's sees record growth

October 20, 2016

Fazoli's franchise-owned restaurants reported a 5.1 percent same-store sales increase during the fiscal year second quarter, ending Sept. 30, according to a…

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Togo's exec shares 5 ways to delight unhappy customers

For every customer complaint, there are 26 other unhappy customers who have remained silent.

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Zaxby's opens 800th restaurant

October 12, 2016

Zaxby's is celebrating the grand opening of its 800th location in Oklahoma beginning on Oct. 17 and ending on Oct. 22, according to a press release.

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Joe & the Juice gets new investor

October 12, 2016

General Atlantic has made a growth investment in Joe & the Juice, a northern-European coffee and juice concept, according to a press release.

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Time teams up with Ziosk to offer magazines, advertising on kiosks

October 12, 2016

Time Inc. has partnered with Ziosk, a restaurant ordering kiosk company, to syndicate People, Sports Illustrated and Entertainment Weekly on the Ziosk tablets.

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Chorizo chicken and ham debut at Cousins Subs

October 12, 2016

Chorizo chicken and chorizo ham are now available at Cousins Subs restaurants through Dec. 26, and can be purchased through Cousins' mobile app and website…

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PizzaRev features Brussels sprouts, bacon on new pizza

October 12, 2016

PizzaRev's seasonal special pizza, a maple-roasted Brussels sprouts and bacon creation, is now available at the brand's 45 restaurants, according to a press…

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The Flying Biscuit Cafe glides into Dallas market

October 11, 2016

Dallas, Texas is about to be invaded by an airborne breakfast roll as The Flying Biscuit Café is moving into the area with three new units, according to a…

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Fast Casual Summit: Why being different is better for your brand

by S.A. Whitehead — Food Editor, Net World Media Group

A restaurant's differences are its keys to greater value and desirability, says branding guru Sally Hogshead, CEO and founder of Fascinate.

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McAlister's seeking franchisees in Louisiana

October 11, 2016

McAlister's Deli is seeking experienced multi-unit franchise owners as the brand continues its Louisiana expansion, according to a press release.

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Fazoli's opens a new location in Washington

October 11, 2016

Fazoli's is opening its newest franchise in Washington, Missouri, owned and operated by entrepreneur Brad Swederska and University of Missouri professor Fred…

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Au Bon Pain benefits No Kid Hungry

October 6, 2016

Au Bon Pain is fighting child hunger by encouraging guests to donate $1 to the No Kid Hungry Campaign, according to a press release. The concept will give…

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California Pizza promotion pays homage to Pizza Month

October 6, 2016

It's National Pizza Month and California Pizza Kitchen is paying homage and bringing back a reimagined version of its Carne Asada Pizza.

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Buffalo Wings & Rings join fight against breast cancer

October 5, 2016

Buffalo Wings & Rings joined is fighting breast cancer with an LTO promotion called Chip In for the Cause. From now through Nov. 13, the brand will a…

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MOD Pizza announces fan pizza winner

October 5, 2016

A creation dubbed simply, "The Petra," took home the grand prize in MOD Pizza's nationwide create-your-own fall pizza fan contest. The creation was named after…

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Raining froyo: Orange Leaf makes first delivery by drone

October 5, 2016

Frozen food delivery via drone might have started with junk food — a la 7-Eleven's Slurpee delivery — but better-for-you food is jumping on the drone-wagon now…

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Reuters report says restaurants and robotics still haven't mixed

by S.A. Whitehead — Food Editor, Net World Media Group

Reuters today published a story on the use of robots in food service, which shows that most restaurateurs are staying with humans for the bulk of their needs…

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Noodles & Company campaign buys 5 million meals for hungry kids

October 4, 2016

Noodles & Company raised $420,000 during last month's "20 for $2" campaign for the No Kid Hungry project, according to a press release. Customers were…

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Blake Shelton leads lineup at 2017 Chicken Salad Chick fundraiser

October 4, 2016

Basis Entertainment and Dill Management Group have signed CMA Male Vocalist of the Year Blake Shelton to perform at Chicken Salad Chick's second Music &…

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Wildflower Bread Company debuts fall menu

October 3, 2016

Wildflower Bread Company debuts its new menu offering, including protein and shakshuka breakfast bowls, turkey-cranberry-walnut stuffing sandwich, turkey…

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