Customer Service / Experience News & Media
MOD Pizza announces fan pizza winner
October 5, 2016
A creation dubbed simply, "The Petra," took home the grand prize in MOD Pizza's nationwide create-your-own fall pizza fan contest. The creation was named after…
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Raining froyo: Orange Leaf makes first delivery by drone
October 5, 2016
Frozen food delivery via drone might have started with junk food — a la 7-Eleven's Slurpee delivery — but better-for-you food is jumping on the drone-wagon now…
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Reuters report says restaurants and robotics still haven't mixed
by S.A. Whitehead — Food Editor, Net World Media Group
Reuters today published a story on the use of robots in food service, which shows that most restaurateurs are staying with humans for the bulk of their needs…
read nowNoodles & Company campaign buys 5 million meals for hungry kids
October 4, 2016
Noodles & Company raised $420,000 during last month's "20 for $2" campaign for the No Kid Hungry project, according to a press release. Customers were…
read nowBlake Shelton leads lineup at 2017 Chicken Salad Chick fundraiser
October 4, 2016
Basis Entertainment and Dill Management Group have signed CMA Male Vocalist of the Year Blake Shelton to perform at Chicken Salad Chick's second Music &…
read nowWildflower Bread Company debuts fall menu
October 3, 2016
Wildflower Bread Company debuts its new menu offering, including protein and shakshuka breakfast bowls, turkey-cranberry-walnut stuffing sandwich, turkey…
read nowYour Pie opens locations in three states
October 3, 2016
Your Pie opened new locations last month in Texas, Maryland and Georgia under the guidance of three franchisees, beginning with Matt Posner and Jon Lee who…
read nowBurger 21 fights breast cancer in October
October 3, 2016
Burger 21 is working to vanquish breast cancer by quenching our thirst this October, according to a press release. With every purchase this month of a fountain…
read nowPei Wei canoodles the noodle on its national day with 4 new items
October 3, 2016
Wednesday is National Noodle Day and Pei Wei is using this holiday-of-the-moment to bring customers three new Asian-inspired noodle bowls, a new hummus…
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Digital signage in fast casual: building a better customer experience
The big names in the restaurant industry are starting to adopt technologies like kiosks and digital signage at a much faster pace. Fast casual restaurants are…
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Japan + Peru = saucy success at Suviche
by Matthew Harper — Intern, Networld Media Group
Co-owner Aliosha Stern discusses how the brand has combined Japanese and Peruvian cuisine to create a thriving fast casual brand.
read nowNashville Hot lives up to its name in Dayton
September 29, 2016
Nashville Hot is heating up in new markets, according to a press release. The Nashville-style hot chicken concept is opening in Dayton, Ohio, as part of an…
read nowSchlotzsky's seeking franchisees in Colorado
September 29, 2016
Amid a wave of franchise growth with nearly $320 million in system-wide sales, Schlotzsky's announced its plans for aggressive continuous expansion in…
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Cloud POS vs. digital ordering engine: Everything you need to know
by Noah Glass — CEO, Olo
As more restaurant brands develop digital ordering capabilities, restaurant technologists must understand the key differences between a cloud POS and a…
read nowWayback Burgers busts ghosts with new LTOs
September 27, 2016
Wayback Burgers introduced two LTOS to celebrate the Oct. 11 home video release of Ghostbusters. Now through Oct. 31 customers can order a Ghostbustin' Burger…
read nowSouth Philly Cheesesteaks & Fries might be giving away free cheesesteaks in February
September 26, 2016
South Philly Cheesesteaks & Fries is connecting its latest promotion with its namesake city's pro football team. In fact, the chain is upping the pressure…
read nowThe true meaning of 'fast' casual: Wayback Burgers winner downs 9 patties in 40 seconds
September 26, 2016
Molly Schuyler of Plumas Lake, California is an impressive eater. Wayback Burgers acknowledged her extraordinary consumption abilities by awarding her the…
read nowPieology 'toasts' all-in-one POS
September 26, 2016
Pieology Pizzeria has deployed Toast Restaurant's POS system throughout its 130 current locations, according to a company press release.
read nowBurgerFi launches new Florida location
September 22, 2016
BurgerFi has opened its newest restaurant in south Florida.
read nowBruster's scoops up 15 new locations during record sales
September 22, 2016
Bruster’s Real Ice Cream is opening 15 new locations in a period of exceedingly rapid growth and sales, according to a news release. The chain is reporting 1…
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