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Customer Service / Experience News & Media

How Pita Pit combines social, digital platforms to reach customers

Jordy Patano, shown right, digital marketing manager of Pita Pit, dishes on the chain's digital strategy in an interview with Hughes' Tim Tang.

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JJ's Red Hots offers unlimited food, drinks to military on special day

November 1, 2016

JJ's Red Hots is serving an unlimited dine-in menu, including hot dogs, sausages, sides and non-alcoholic drinks, this Veterans Day, Nov. 11.

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Fast Casual Summit helps industry 'brains' exchange experience

by S.A. Whitehead — Food Editor, Net World Media Group

Been there. Done that. That old saying, indicating a shared experience — often the challenging ones — aptly describes a series of continuing sessions that took…

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5 innovative brands share customer service secrets

"The answer is yes! Now, what is your question?"

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Pei Wei Test Kitchen stirs up 'priceless' ROI

by Cherryh Cansler — Editor, FastCasual.com

Pei Wei has opened an official test kitchen that also serves as a fully functioning restaurant.

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Angela Mia tomato products now non-GMO

October 20, 2016

ConAgra Foodservice said of of the Angela Mia tomato items are now non-GMO project-verified and are labeled as such to meet the growing consumer demand for…

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Fazoli's sees record growth

October 20, 2016

Fazoli's franchise-owned restaurants reported a 5.1 percent same-store sales increase during the fiscal year second quarter, ending Sept. 30, according to a…

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Togo's exec shares 5 ways to delight unhappy customers

For every customer complaint, there are 26 other unhappy customers who have remained silent.

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Zaxby's opens 800th restaurant

October 12, 2016

Zaxby's is celebrating the grand opening of its 800th location in Oklahoma beginning on Oct. 17 and ending on Oct. 22, according to a press release.

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Joe & the Juice gets new investor

October 12, 2016

General Atlantic has made a growth investment in Joe & the Juice, a northern-European coffee and juice concept, according to a press release.

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Time teams up with Ziosk to offer magazines, advertising on kiosks

October 12, 2016

Time Inc. has partnered with Ziosk, a restaurant ordering kiosk company, to syndicate People, Sports Illustrated and Entertainment Weekly on the Ziosk tablets.

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Chorizo chicken and ham debut at Cousins Subs

October 12, 2016

Chorizo chicken and chorizo ham are now available at Cousins Subs restaurants through Dec. 26, and can be purchased through Cousins' mobile app and website…

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PizzaRev features Brussels sprouts, bacon on new pizza

October 12, 2016

PizzaRev's seasonal special pizza, a maple-roasted Brussels sprouts and bacon creation, is now available at the brand's 45 restaurants, according to a press…

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The Flying Biscuit Cafe glides into Dallas market

October 11, 2016

Dallas, Texas is about to be invaded by an airborne breakfast roll as The Flying Biscuit Café is moving into the area with three new units, according to a…

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Fast Casual Summit: Why being different is better for your brand

by S.A. Whitehead — Food Editor, Net World Media Group

A restaurant's differences are its keys to greater value and desirability, says branding guru Sally Hogshead, CEO and founder of Fascinate.

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McAlister's seeking franchisees in Louisiana

October 11, 2016

McAlister's Deli is seeking experienced multi-unit franchise owners as the brand continues its Louisiana expansion, according to a press release.

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Fazoli's opens a new location in Washington

October 11, 2016

Fazoli's is opening its newest franchise in Washington, Missouri, owned and operated by entrepreneur Brad Swederska and University of Missouri professor Fred…

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Au Bon Pain benefits No Kid Hungry

October 6, 2016

Au Bon Pain is fighting child hunger by encouraging guests to donate $1 to the No Kid Hungry Campaign, according to a press release. The concept will give…

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California Pizza promotion pays homage to Pizza Month

October 6, 2016

It's National Pizza Month and California Pizza Kitchen is paying homage and bringing back a reimagined version of its Carne Asada Pizza.

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Buffalo Wings & Rings join fight against breast cancer

October 5, 2016

Buffalo Wings & Rings joined is fighting breast cancer with an LTO promotion called Chip In for the Cause. From now through Nov. 13, the brand will a…

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