Customer Service / Experience News & Media
Your Pie opens locations in three states
October 3, 2016
Your Pie opened new locations last month in Texas, Maryland and Georgia under the guidance of three franchisees, beginning with Matt Posner and Jon Lee who…
read nowBurger 21 fights breast cancer in October
October 3, 2016
Burger 21 is working to vanquish breast cancer by quenching our thirst this October, according to a press release. With every purchase this month of a fountain…
read nowPei Wei canoodles the noodle on its national day with 4 new items
October 3, 2016
Wednesday is National Noodle Day and Pei Wei is using this holiday-of-the-moment to bring customers three new Asian-inspired noodle bowls, a new hummus…
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Digital signage in fast casual: building a better customer experience
The big names in the restaurant industry are starting to adopt technologies like kiosks and digital signage at a much faster pace. Fast casual restaurants are…
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Japan + Peru = saucy success at Suviche
by Matthew Harper — Intern, Networld Media Group
Co-owner Aliosha Stern discusses how the brand has combined Japanese and Peruvian cuisine to create a thriving fast casual brand.
read nowNashville Hot lives up to its name in Dayton
September 29, 2016
Nashville Hot is heating up in new markets, according to a press release. The Nashville-style hot chicken concept is opening in Dayton, Ohio, as part of an…
read nowSchlotzsky's seeking franchisees in Colorado
September 29, 2016
Amid a wave of franchise growth with nearly $320 million in system-wide sales, Schlotzsky's announced its plans for aggressive continuous expansion in…
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Cloud POS vs. digital ordering engine: Everything you need to know
by Noah Glass — CEO, Olo
As more restaurant brands develop digital ordering capabilities, restaurant technologists must understand the key differences between a cloud POS and a…
read nowWayback Burgers busts ghosts with new LTOs
September 27, 2016
Wayback Burgers introduced two LTOS to celebrate the Oct. 11 home video release of Ghostbusters. Now through Oct. 31 customers can order a Ghostbustin' Burger…
read nowSouth Philly Cheesesteaks & Fries might be giving away free cheesesteaks in February
September 26, 2016
South Philly Cheesesteaks & Fries is connecting its latest promotion with its namesake city's pro football team. In fact, the chain is upping the pressure…
read nowThe true meaning of 'fast' casual: Wayback Burgers winner downs 9 patties in 40 seconds
September 26, 2016
Molly Schuyler of Plumas Lake, California is an impressive eater. Wayback Burgers acknowledged her extraordinary consumption abilities by awarding her the…
read nowPieology 'toasts' all-in-one POS
September 26, 2016
Pieology Pizzeria has deployed Toast Restaurant's POS system throughout its 130 current locations, according to a company press release.
read nowBurgerFi launches new Florida location
September 22, 2016
BurgerFi has opened its newest restaurant in south Florida.
read nowBruster's scoops up 15 new locations during record sales
September 22, 2016
Bruster’s Real Ice Cream is opening 15 new locations in a period of exceedingly rapid growth and sales, according to a news release. The chain is reporting 1…
read nowFreshii wins Canadian HR award
September 22, 2016
Freshii was awarded The Ultimate Software Award for Best Workplace Culture by a panel of seven judges at 2016's Canadian HR Awards, according to a press…
read nowFazoli's opens new Georgia restaurant
September 20, 2016
Fazoli's is opening its fourth Georgia location, this one a franchise unit in Warner Robins. Franchisees Allen Peake and Mike Chumbley of C&P Restaurant…
read nowDillas Quesadillas opens Frisco location, gives back to community
September 20, 2016
Dillas Quesadillas has leased its second unit, this one in Frisco, Texas, with plans to open next year. The brand opened its first location in Plano three…
read nowSmoothie King opens first Middle East location
September 20, 2016
Smoothie King has expanded into the Middle East, opening its first location in Dubai last week.
read nowBone marrow, server training among US Foods offerings
September 20, 2016
US Foods is taking a pro-active approach to gaining restaurant buy-in for its fall line-up of food service products, not only offering a server training…
read nowSnappy Salads hosts cycling tour to benefit charity
September 19, 2016
Snappy Salads is a sponsor for an Oct. 1 regional cycling event called Tour de Fresh, which benefits the Let's Move Salad Bars to Schools campaign, according…
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