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Customer Service / Experience News & Media

Freshii wins Canadian HR award

September 22, 2016

Freshii was awarded The Ultimate Software Award for Best Workplace Culture by a panel of seven judges at 2016's Canadian HR Awards, according to a press…

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Fazoli's opens new Georgia restaurant

September 20, 2016

Fazoli's is opening its fourth Georgia location, this one a franchise unit in Warner Robins. Franchisees Allen Peake and Mike Chumbley of C&P Restaurant…

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Dillas Quesadillas opens Frisco location, gives back to community

September 20, 2016

Dillas Quesadillas has leased its second unit, this one in Frisco, Texas, with plans to open next year. The brand opened its first location in Plano three…

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Smoothie King opens first Middle East location

September 20, 2016

Smoothie King has expanded into the Middle East, opening its first location in Dubai last week. 

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Bone marrow, server training among US Foods offerings

September 20, 2016

US Foods is taking a pro-active approach to gaining restaurant buy-in for its fall line-up of food service products, not only offering a server training…

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Snappy Salads hosts cycling tour to benefit charity

September 19, 2016

Snappy Salads is a sponsor for an Oct. 1 regional cycling event called Tour de Fresh, which benefits the Let's Move Salad Bars to Schools campaign, according…

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Your Pie flies high in North Texas with Falcon Realty Advisors

September 19, 2016

Your Pie is expanding with the help of Dallas-based Falcon Realty Advisors. The brand signed a contract with the realty firm for three years to open 1…

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What the best-dressed pizzas are wearing now

by S.A. Whitehead — Food Editor, Net World Media Group

Almonds, arugula, potatoes and eggs, are just a few of the players in the results of our completely unscientific poll of cool and surprisingly tasty pizza…

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3 steps to better restaurant food safety

by Betsy Craig — CEO, MenuTrinfo

The focus on food safety throughout the nation's food supply chain is at all-time high. Between consumer health issues brought about by the ingestion of unsafe…

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Bruegger's Bagels takes a trip down Route 66

September 15, 2016

Inspired by one of America's most iconic roads, Route 66, Bruegger's Bagels announced several new fall menu items and named one after the road itself…

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Chicken Salad Chick expands Florida presence

September 15, 2016

Chicken Salad Chick announced it will open its first location in Lake Nona as part of a continued expansion in Florida. According to a company press release…

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Want social media success? Just EAT it

by Megan Redzia — Account Executive, SGW Communications

When it comes to social media success, it can be tough to remember that it's all about quality, over quantity in most cases. But the good news is, if you can…

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Salad and Go taps top 25 Exec Bobby Shaw as new CEO

September 13, 2016

Salad and Go is adding restaurant industry veteran Bobby Shaw as the brand's new CEO, a company press release announced. Fast Casual recognized Shaw as a 201…

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Bruster's flavors fall as sales rise

September 12, 2016

Bruster's Real Ice Cream is bringing back two guest favorites as well as introducing a new fall flavor, a company press release announced. The new…

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The 'munchies' effect: How cannabis legalization will effect QSR traffic

by Eli Portnoy — CEO, Sense360

Will Colorado's legalization of marijuana increase traffic for the state's restaurants?

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Newk's Eatery opens in Sarasota

September 7, 2016

Newk's Eatery will open its first location in Sarasota, Florida next Monday, Sept. 12. The grand opening will include prizes for diners and a free $100 gift…

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Soulman's Bar-B-Que goes whole hog

September 7, 2016

Soulman's Bar-B-Que has added a Boss Hog sandwich to its menu, according to a news release.

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15K restaurants deploy everything from unicorns to engaged employees to fight hunger

by S.A. Whitehead — Food Editor, Net World Media Group

Eat out so hungry kids can eat. It’s a simple notion with a huge possible impact, as nearly 15,000 restaurants nationwide join the effort to provide meals for…

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Freebirds talks mobile innovation at CONNECT Mobile Innovation Summit

Freebirds' VP of Marketing Erin Levzow talks with Hughes' Tim Tang about the importance of mobile for both the business and the customer.

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Amazon restaurant service arrives in London

September 7, 2016

A week after going live with Prime Restaurants in Houston, Amazon is offering the service in London for Prime customers.

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