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Customer Service / Experience News & Media

Hopdoddy to open location near Texas A&M campus

July 18, 2017

Hopdoddy Burger Bar will open in Bryan-College Station, adjacent to Texas A&M University, on July 31, according to a press release.

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Shelly Sun leads investors striving to drive Capriotti's growth

July 18, 2017

Franchising veteran Shelly Sun has joined Capriotti's Sandwich Shop as part of a group of high profile investors, according to a press release.  

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JJ's Red Hots celebrates National Hot Dog Day with $2 dog

July 17, 2017

On July 19, JJ's Red Hots will celebrate National Hot Dog Day by offering a new hot dog, The National, for $2, according to a press release.

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Charlotte Tropical Smoothie Cafe opens its doors

July 17, 2017

Tropical Smoothie Café opened its newest unit in Charlotte this week and kicked off its grand opening celebration July 17., according to a press release. The…

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Honest Mary's under development in Austin

July 17, 2017

Honest Mary's, named after the wife of owner Nelson Monteith, will open in Austin, Texas later this summer, according to an Eater article.

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Moe's fake queso warning comes on heels of Chipotle's Queso announcement

July 14, 2017

Moe's Southwest Grill is warning its customers of a "fake queso epidemic" in a not-so-subtle dig at Chipotle, which announced this week that it's testing queso…

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Meatballs Etc begins franchising

July 14, 2017

Meatballs Etc. has launched a franchise program under Squisito Franchise Enterprises, beginning its expansion on the Eastern seaboard, according to a press…

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Back Yard Burgers re-enters Jackson market

July 14, 2017

Back Yard Burgers opened a location in Jackson, Tennesee, after its first location in the area closed in 2012.

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Bobby's Burger Palace begins global expansion

July 14, 2017

Bobby's Burger Palace has launched its global licensing program, allowing expansion through new partners and new markets, according to a press release.

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Potbelly Sandwich Shops announces 5 additional units

July 13, 2017

Potbelly Sandwich will continue its partnership with franchisees David Duke and Jay Clark and open five more units in the Richmond and Charlottesville areas…

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Mamoun's Falafel signs 6-unit franchise deal in Georgia

July 13, 2017

Middle Eastern fast casual concept Mamoun's Falafel has announced a six-unit franchise deal in Atlanta and Athens, Georgia, according to a press release.

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Legacy Hall serving fast casual fare in upscale food court vibe

by Matthew Harper — Intern, Networld Media Group

A group of fast casual concepts, including a brewery and a restaurant specializing in wine, are opening this fall in one building in Plano, Texas. Legacy Hall…

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Salata announces Kingswood grand opening

July 13, 2017

Salata is celebrating the opening of its 56th location in Texas this week with a new Kingswood unit, according to a press release.

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By Chloe co-founder opens Italian fast casual concept

July 12, 2017

ESquared Creative Director and By Chloe co-Founder Samantha Wasser is partnering with former cookie company chef Ali LaRaia to create a Italian fast casual…

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Anti-Trump rapper opens ThinkFoodLab in DC

July 12, 2017

Jose Andres, the chef who battled President Trump in court and then rapped about his immigration policies in April, opened ThinkFoodLab on July 11 in…

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3 multi-unit franchisees join Captain D's brand

July 12, 2017

Captain D's has signed three franchise agreements with new and existing franchisees leading to 10 units opening  in Alabama, Florida, Texas and Tennessee…

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Starbucks releases 2 summer beverages

July 12, 2017

Starbucks Reserve coffee bars in the U.S. and Canada are serving two Nitro Cold Brew beverages this summer: Starbucks Nitro Cascara Cloud and Starbucks Nitro…

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Whataburger introduces its What's Cookin' online newsroom

July 12, 2017

Whataburger has launched its online newsroom called What's Cookin'. The platform will serve as a digital gathering place for Whataburger fans, customers and…

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Jersey Mike's prepping 4th Long Island location

July 11, 2017

Jersey Mike's is opening its fourth location on Long Island this week, this time in Hauppauge, according to a Newsday report.

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Smashburger serves up triple-double burger

July 11, 2017

Smashburger will debut The Triple Double Burger on July 11 in all U.S. locations. The burger includes two beef patties, two pieces of American cheese, one…

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