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Customer Service / Experience News & Media

4 keys to giving QSR customers the tech they 'expect' ... and more

A recent survey makes it official: Customers truly want technology in their QSR experience. Do it right with these four keys from an expert on all that is…

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Ex FOCUS Brands exec to open 6 Tropical Smoothie Cafe units

August 8, 2017

Tropical Smoothie Café will open in Snellville on Aug. 19 under the leadership of the former president of FOCUS Brands International, Michael Shattuck…

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Wingstop debuts SMS text ordering platform

August 8, 2017

Wingstop fans can now place orders via SMS text, according to a press release.

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MobileBytes adds mobile payments options for counter, table service restaurants

August 8, 2017

MobileBytes, a point-of-sale system provider for iPad, has launched mobile payment options for counter and table service restaurants and announced two…

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Dickey's debuts $99 tailgate food pack

August 7, 2017

Dickey's Barbecue Pit is now offering a Tailgate Party Pack to kick off tailgate party season, according to a press release.

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Captain D's debuts new meal deal promoted by D-Gulls

August 7, 2017

Captain D's is launching a series of commercials featuring the D-Gulls, Dave & Desmond, according to a press release.

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Roly Poly Sandwiches franchisee pioneers self-order kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Matt Macke was intrigued when a customer suggest he offer self-order kiosks. As a result, he has played a role in helping a kiosk manufacturer develop one for…

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Jersey Mike's exec: 6 ways to build a vibrant company culture

by John Hughes — SVP, Jersey Mikes

Finding and living out your restaurant's founding vision is crucial to success, writes Jersey Mike's Brand Ambassador John Hughes.

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Project Juice to open Berkeley unit

August 7, 2017

Project Juice announced the grand opening of its location in Berkeley on Aug. 12, according to a press release. One hundred percent of the proceeds from the…

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Tin Drum to launch 10th Atlanta-area location

August 7, 2017

Tin Drum Asian Kitchen will open a Georgia unit in Johns Creek on Aug. 20, according to a press release. This location is the tenth to open in the Atlanta area…

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CoreLife Eatery hires on franchise development senior VP

August 7, 2017

CoreLife Eatery has tapped Steven Corp as senior VP of franchise development, according to a press release.

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Cowboy Chicken begins development of 30 California units

August 4, 2017

Cowboy Chicken and TEXACAL Foods have inked a lease agreement to begin developing a unit in San Diego with the opening set for October, according to a press…

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Slapfish taps into huge U.S. wild fish supply through Sea to Table

August 4, 2017

Supplier Sea to Table renewed its partnership with Slapfish, according to a press release.

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Honeygrow debuts first Chicago location

August 4, 2017

Honeygrow opened its first Chicago location in Fulton Market today, according to a press release.  

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Dickey's operator debuts second Georgia location

August 4, 2017

Native Texan and Dickey's Barbecue Pit operator Shannon Skains will open his second location in Buford Georgia, according to a press release.

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Pork & Mindy's debuts menu items, restaurant design

August 3, 2017

Pork & Mindy's was developed by Food Network Star and Executive Chef Jeff Mauro and recently launched a Chicago location, as well as a kid's menu…

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Blaze Pizza to debut 4th Boston location

August 2, 2017

Blaze Pizza will open its fourth Boston-area unit on Aug. 3, according to a press release. The location will be opened on Boston University's campus and will…

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fresh&co farm effort benefits customers, NY culinary school

August 2, 2017

New York-based fresh&co bought a 35-acre farm, renamed it fresh&co farms, and is growing a variety of produce, poultry and pork for its NYC locations…

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Learning from Chipotle: 4 food safety program guidelines

by Niall Keane — CEO of SynergySuite, SynergySuite

Chipotle has been repeatedly troubled by food safety concerns, causing its stock to drop and its fan base to dwindle. 23 years ago, Jack in the Box faced a…

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Nando's to open 12th Chicago location

August 2, 2017

South African-Portuguese concept Nando's PERi-PERi will open its flagship Chicago location on Sept. 4, marking the 12 Nando's unit in the area, according to a…

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