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Customer Service / Experience News & Media

Restaurant food supplier links with NCR for cloud POS services

August 24, 2017

NCR Corp. and Performance Food Group Co. have entered into a strategic referral relationship to bring NCR Silver, a cloud-based point-of-sale product, to more…

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Former Papa Murphy's CDO: Ask 3 questions before investing in tech

by Will Hernandez — Editor, NetWorld Media Group

As restaurants consider deploying technology, such as a loyalty program, branded app or mobile payments, executives should first consider whether such efforts…

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Fazoli's 'Comeback Kid' shares turnaround story at London summit

by S.A. Whitehead — Food Editor, Net World Media Group

"It was ugly," Fazoli's President and CEO Carl Howard exclaimed as he detailed the state of the chain when he arrived to lead it nine years ago. "I mean…

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Business intelligence platform offers restaurants analytics to influence customer behavior in real time

August 23, 2017

Bloom Intelligence offers advanced tracking metrics for the hospitality industry to attract, engage and retain customers through its cloud-based business…

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3 ways to measure cannibalization

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Any change creates two types of results: those that are intended, and those that are unintended. Cannibalization is an example of an unintended consequence to…

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Dickey's Barbecue Pit fires up delivery partnerships

August 10, 2017

Dickey's Barbecue Pit has partnered with more than 50 delivery services across the United States to ensure guests receive their orders without leaving…

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4 keys to giving QSR customers the tech they 'expect' ... and more

A recent survey makes it official: Customers truly want technology in their QSR experience. Do it right with these four keys from an expert on all that is…

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Ex FOCUS Brands exec to open 6 Tropical Smoothie Cafe units

August 8, 2017

Tropical Smoothie Café will open in Snellville on Aug. 19 under the leadership of the former president of FOCUS Brands International, Michael Shattuck…

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Wingstop debuts SMS text ordering platform

August 8, 2017

Wingstop fans can now place orders via SMS text, according to a press release.

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MobileBytes adds mobile payments options for counter, table service restaurants

August 8, 2017

MobileBytes, a point-of-sale system provider for iPad, has launched mobile payment options for counter and table service restaurants and announced two…

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Dickey's debuts $99 tailgate food pack

August 7, 2017

Dickey's Barbecue Pit is now offering a Tailgate Party Pack to kick off tailgate party season, according to a press release.

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Captain D's debuts new meal deal promoted by D-Gulls

August 7, 2017

Captain D's is launching a series of commercials featuring the D-Gulls, Dave & Desmond, according to a press release.

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Roly Poly Sandwiches franchisee pioneers self-order kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Matt Macke was intrigued when a customer suggest he offer self-order kiosks. As a result, he has played a role in helping a kiosk manufacturer develop one for…

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Jersey Mike's exec: 6 ways to build a vibrant company culture

by John Hughes — SVP, Jersey Mikes

Finding and living out your restaurant's founding vision is crucial to success, writes Jersey Mike's Brand Ambassador John Hughes.

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Project Juice to open Berkeley unit

August 7, 2017

Project Juice announced the grand opening of its location in Berkeley on Aug. 12, according to a press release. One hundred percent of the proceeds from the…

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Tin Drum to launch 10th Atlanta-area location

August 7, 2017

Tin Drum Asian Kitchen will open a Georgia unit in Johns Creek on Aug. 20, according to a press release. This location is the tenth to open in the Atlanta area…

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CoreLife Eatery hires on franchise development senior VP

August 7, 2017

CoreLife Eatery has tapped Steven Corp as senior VP of franchise development, according to a press release.

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Cowboy Chicken begins development of 30 California units

August 4, 2017

Cowboy Chicken and TEXACAL Foods have inked a lease agreement to begin developing a unit in San Diego with the opening set for October, according to a press…

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Slapfish taps into huge U.S. wild fish supply through Sea to Table

August 4, 2017

Supplier Sea to Table renewed its partnership with Slapfish, according to a press release.

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Honeygrow debuts first Chicago location

August 4, 2017

Honeygrow opened its first Chicago location in Fulton Market today, according to a press release.  

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