Guest retention key to restaurant profitability

April 7, 2025

Traditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially biased table visits, and…

Maximizing Guest Retention

Unfortunately, when it comes to identifying issues that affect guest retention, traditional survey methods in restaurants often fall short. So how can…

Presented by Ovation Up, Inc.

Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery

April 4, 2025

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

Salad House, Barcelona Restaurant Group, Knuckies Hoagies execs talk tech, talent acquisition, retention

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel at the Restaurant Franchising and Innovation Summit highlighted the importance of balancing technology with human interaction in hiring and retaining…

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

Mountain Mike's Pizza takes top honors at Pizza Marketplace's Top 100 Movers & Shakers 2025 event

by Mandy Wolf Detwiler — Editor, Networld Media Group

Mountain Mike's Pizza took home the top honor at Pizza Marketplace's top brand of 2025. Cicis Pizza won a special award from Xrobotics, and David McKillips was…

3 tools to help restaurants build efficiency, generate more revenue

For restaurants, there is no shortage of frustration, long hours and an increasingly demanding consumer base. Fortunately, there’s technology that can help…

How Edge Computing Will Define the Future of Your Restaurant

From intelligent scheduling to real-time order routing—learn how Edge is leading tech innovation for QSR and fast-casual restaurants.

Trend Report: The Psychology of Waiting

Discover how long wait times impact customer behavior and revenue. Explore the growing role of automation in foodservice and how operators are streamlining…

Presented by Botrista Inc.

Restaurant leaders share why AI, data, emotional intelligence are keys to franchise success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to growing and sustaining a successful franchise, brands would do well to tap AI to drive expansion, leverage emotional intelligence to drive…

Jollibee North America president says company is ready for next-level growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

At the Restaurant Franchising & Innovation Summit in Myrtle Beach, Maribeth dela Cruz, president North America for QSR chicken brand Jollibee, said the brand…

Pizza Factory CEO talks acquisition of company, future of brand

by Mandy Wolf Detwiler — Editor, Networld Media Group

Restaurant Operator Podcast host Mandy Detwiler discusses Pizza Factory's acquisition and the future of the brand with MJ Riva, CEO of the company.

Lion's Choice CEO offers secrets to brand's success

by Mandy Wolf Detwiler — Editor, Networld Media Group

Lion's Choice CEO Fred Burmer offers secrets to the brand's operations and cooking up delicious roast beef sandwiches.

Jollibee Partners with Botrista to Launch Signature Sips Nationwide

Jollibee has partnered with Botrista to launch the new Signature Sips menu nationwide, bringing premium, craft beverages to its U.S. locations. Powered by…

How Botrista’s Briana Jurado is Remixing the Drink Menu

Botrista’s Briana Jurado transforms beverage innovation by blending data, creativity, and technology. As VP of Beverage Programs, she pioneers trend-driven…

Stoner's Pizza Joint CEO talks economy, that kitschy name

by Mandy Wolf Detwiler — Editor, Networld Media Group

Stoner's Pizza Joint CEO John Stetson talks to podcast host Mandy Detwiler about weathering the economy, competing in a saturated market and that eponymous…

Do you know what part of your marketing spend is actually working?

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel at the Restaurant Franchising & Innovation Summit in Myrtle Beach will look at how brands are wasting their marketing money and how to get the most out…

Clutch Coffee co-founder offers secrets to competing in saturated market

Restaurant Operator Podcast host Mandy Detwiler learns secrets to competing in a saturated coffee market with Darren Spicer, co-founder of Clutch Coffee.

20 Fast Casual Brands to Watch in 2025

We are honored to introduce the 2025 class of “20 Brands to Watch,” and predict they will continue to help elevate the fast casual industry.

Presented by Oracle

Qu Posts Record-Breaking 2024 with Triple-Digit Recurring Revenue (ARR) Growth

The leading unified commerce platform for enterprise restaurants announces landmark year.