Service with a Smile: Get your employees & customers through the holiday rush

by Valerie Killifer — Editor, FastCasual.com

Even though the holiday shopping season has passed with Black Friday, there are still plenty of opportunities for your employees to make a lasting impression.

Restaurants launch holiday menus, promotions

by Valerie Killifer — senior editor, NetWorld Alliance

How fast casual chains are appealing to holiday diners through charity partnerships and limited-time offers.

An American Food Culture: Rising and Thriving

By Mindy Armstrong, Insights Manager, FoodIQ 

Study: Daily deal promotions generate new customers

by Alicia Kelso — Editor, QSRWeb.com

Many concerns about offering such deals are overstated.

Owners of Genghis Grill acquire Baker Bros. American Deli

by Valerie Killifer — senior editor, NetWorld Alliance

The Chalak Group Inc. has officially acquired 11-unit, Dallas-based Baker Bros American Deli. The Chalak Group also owns and operates 80-unit Genghis Grill, a…

Highlights from the Fast Casual Executive Summit

by Valerie Killifer — senior editor, NetWorld Alliance

For three days in the later part of October, more than 200 fast casual executives and suppliers came together to discuss issues impacting the segment and the…

Commentary: Creating compelling content across digital marketing channels

Follow basic guidelines to get started and then, with time, you'll learn what timing, frequency and content works best for your customers in each channel.

NPD Group: Revenue-generating beverage orders on the decline

by Alicia Kelso — Editor, QSRWeb.com

Tap water requests on the rise, along with specialty coffees and iced tea.

Paleo Diet inspires new restaurant concept

Dick's Kitchen models menu around the Paleo Diet.

Commentary: Ten lessons the restaurant industry can learn from Steve Jobs

by Alicia Kelso — Editor, QSRWeb.com

Innovator, visionary, entrepreneur always kept a focus on the customer.

The beat goes on: Music can make or break customer experience

by Alicia Kelso — Editor, QSRWeb.com

Diverse playlists, volume key factors in guests' intent to return to a restaurant.

Fast casual growth a boon for burger segment

by Alicia Kelso — Editor, QSRWeb.com

Fast casual brands now represent a majority of the Top 75 burger chains in Technomic's new report.

Commentary: Embracing cross-segment competition

Three tips on how to stand out as casual and fast casual characteristics blur.

Social media Part 2: devices and their virtues

Appreciate the immediate feedback provided by your customers' smartphones.

Growth spurt: Inc. 500 list full of fast casual concepts

by Alicia Kelso — Editor, QSRWeb.com

Annual list measures percentage revenue growth of privately held companies.

Making the location-based marketing connection

Restaurants are learning to leverage social media "check-in" services to reach more customers.

Truitt Bros. Northwest Sustainability Tour highlights menu

by Valerie Killifer — Editor, FastCasual.com

The topic of sustainability has been an elusive one for restaurant operators, who have been inundated in recent years with foodservice buzzwords such as…

Social Media Part 1: Do I know you?

by Lori Walderich — CMO, Top That! Pizza

It's important to know who makes up your social media audience

It's go 'mobile' time

Developers of mobile sites and applications weigh in on how to best offer mobile services.

Foodservice social media conference FSMU runs Early Bird Special

by Valerie Killifer — senior editor, NetWorld Alliance

The Foodservice Social Media Universe, set for Sept. 18-20 in San Francisco, is offering $100 off the registration rate of $695 for people who register by Aug.