Small details keeps customers coming back

How small details can mean big returns for operators and their guests.

More restaurant chains aiming for green certification

by Alicia Kelso — Editor, QSRWeb.com

Since 2008, the number of Green Certified Restaurants has accelerated significantly.

Caribou Coffee uses social media to spearhead evolution

by Valerie Killifer — senior editor, NetWorld Alliance

Caribou Coffee underwent a brand relaunch in late 2009 and is using social media to ensure its evolution continues down the right path.

The difference between social marketing and social operational insights

Operators can extract both marketing and operational insights from online feedback, but first they must understand the differences between the two.

Cosi CEO Carin Stutz talks brand turnaround

by Valerie Killifer — senior editor, NetWorld Alliance

How Cosi's new CEO plans to rebrand, reimage and rebuild the chain.

Commentary: Pinterest offers restaurants another way to communicate with customers

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Commentary: Five key secrets of social loyalty

For restaurant operators, 2011 was a better year than 2010. But with continuing unemployment in the U.S. and Europe, and slow economic growth forecasts for…

Restaurant industry's 2012 trends shaped by demographics, nutrition

by Alicia Kelso — Editor, QSRWeb.com

NPD Group's research also expects retail competition to increase and commodity prices to affect menu offerings.

Fast Casual segment heads into Q1 with new store openings

by Valerie Killifer — Editor, FastCasual.com

Fast casual chains such as Baja Fresh, Fuddruckers and MOOYAH are among several concepts starting the New Year with new openings across the United States. The…

Commentary: What restaurant marketing trends will emerge in 2012?

Fast casual players are starting to look like two different groups, perhaps three, including "Fine Fast Casual," "Quick Fast Casual" and "Chain Fast Casual…

Highlights from the Fast Casual Executive Summit

by Valerie Killifer — senior editor, NetWorld Alliance

For three days in the later part of October, more than 200 fast casual executives and suppliers came together to discuss issues impacting the segment and the…

Commentary: Creating compelling content across digital marketing channels

Follow basic guidelines to get started and then, with time, you'll learn what timing, frequency and content works best for your customers in each channel.

NRA recaps recent victories at FCES 2011

by James Bickers

Nutrition, menu labeling, marketing to kids are areas in which the foodservice industry has gained ground.

Gatti's debuts fast casual concept

Gatti's Pizza has unveiled its new fast casual concept, Gatti's. The first unit opens today in Austin, Texas, with six more in the pipeline for the…

Commentary: Ten lessons the restaurant industry can learn from Steve Jobs

by Alicia Kelso — Editor, QSRWeb.com

Innovator, visionary, entrepreneur always kept a focus on the customer.

Foodservice Social Media: Learn, talk, advocate, support and innovate

by Valerie Killifer — senior editor, NetWorld Alliance

To implement a successful social media strategy, foodservice operators need to invest in their customers and their strategy.

Firehouse Subs loses trademark case, CEO plans appeal

Firehouse Subs recently lost a trademark case involving a Myrtle Beach, S.C., restaurant called Calli Baker's Firehouse Bar & Grill.

Social media Part 2: devices and their virtues

Appreciate the immediate feedback provided by your customers' smartphones.

Making the location-based marketing connection

Restaurants are learning to leverage social media "check-in" services to reach more customers.

NRA, Healthy Dining launch healthy menu initiative for kids

by Alicia Kelso — Editor, QSRWeb.com

Nineteen restaurant chains sign up as inaugural participants.