Restaurant industry steps up franchising incentives for military veterans

by Alicia Kelso — Editor, QSRWeb.com

Chains are actively recruiting veterans with startup discounts to reintegrate them into the workforce.

Restaurants promoting voting with special promos

by Alicia Kelso — Editor, QSRWeb.com

Many chains are giving away freebies to customers who can prove they voted.

Driving big business with loyalty programs

by Christopher Hall

Loyalty programs offer a way to build relationships with customers, and gather mission critical insight into their behavior.

Starbucks Japan pops up in Tokyo

by Cherryh Cansler — Publisher, FastCasual.com

More than 20,000 customers visited the store that came and left after few weeks.

Social media report: What consumers are saying about restaurants

by Valerie Killifer — senior editor, NetWorld Alliance

Foodservice Social Media Universe keynote speaker Jason Falls highlights who's winning and losing the social media conversation.

Digital: It's where it's at

 Every year at the Wall Street Journal’s “All Things Digital” Conference, Kleiner Perkins Caufield & Byers’ Mary Meeker presents her compelling “Internet…

Starbucks may have got more than most from its LivingSocial partnership

by Cherryh Cansler — Publisher, FastCasual.com

The coffee giant reportedly paid nothing but brand equity to the No. 2 daily deal site

Not tracking social media ROI is your fault

by

If you're looking to place blame for why you can't measure social media ROI in your company, grab a mirror.

Commentary: 5 ways to deal with negative online reviews

Negative online reviews don't have to kill a restaurant's reputation.

How to fight for more social media resources in your company

by

Paradox: In an age of technology advances being gobbled like Pez, marketing and customer service are somehow getting more labor-intensive, not less.

Turning customer intelligence into competitive intelligence

Best-in-Class organizations that engage in social media monitoring and analysis activities are three times more likely than the industry average companies…

Social media success is about the wizard, not the wand

by

Why aren't businesses doing more with location-based services like Foursquare? The problem lies with the wizard, not the wand.

11 shocking new social media statistics in America

by

Recent findings from social media behavioral researchers show some shocking changes in how Americans use and consume social media.

Qdoba franchisee same-store sales lagging

by Alicia Kelso — Editor, QSRWeb.com

Promotional and product activity expected to pick up in Q4.

The new direction of digital technology

by Valerie Killifer — Editor, FastCasual.com

With smartphone adoption outpacing the PC revolution and Internet boom, restaurant operators have increased opportunity to reach every guest.

Restaurant chains get into the Olympic spirit

by Alicia Kelso — Editor, QSRWeb.com

Brands using Facebook to offer promotions, engage fans.

Panera Bread sales success boosted by investment initiatives

by Valerie Killifer — Editor, FastCasual.com

The company sees gains at it continues to improve marketing, catering, operational and food quality.

Will Instagram become a more effective marketing tool than Facebook?

by Alicia Kelso — Editor, QSRWeb.com

How major chains are using the photo-sharing site to engage with loyal customers.

Colorado restaurant chains pitch in for wildfire relief

by Alicia Kelso — Editor, QSRWeb.com

Operators donating food and linking social media sites to American Red Cross page.

Using customer feedback to give location-specific, actionable insight

Gleaning location-specific insight from online conversations is the key to driving positive reviews.