Snapfinger app adds more mobile options for restaurants

April 23, 2013

The mobile commerce platform Snapfinger announced the launch of its on-premise, self-checkout and mobile payment application that the company said enables…

Penn Station thanking customers with free fries

April 23, 2013

As a special thank you to its loyal customers, Penn Station East Coast Subs is offering a free small order of its fresh-cut fries to anyone who dines in…

5 ways to turn customer complaints into incremental sales

Complaints can represent an opportunity for QSRs and fast casuals to bake social media deeper into the fabric of their organization and become more nimble.

Robeks deploys personalized, geo-targeted advertising platform

April 16, 2013

Robeks Premium Fruit Smoothies' 108 franchisees began using Silvercrest Advertising's Localized Media Automation Platform (LMAP) this week, with an objective…

Leaf launches POS tablet for limited-service restaurants

April 11, 2013

Limited-service restaurants now have a mobile point of sale unit designed specifically for them. Leaf, a provider of POS systems, business intelligence and…

May symposium will address omnichannel customer engagement technologies

April 7, 2013

The Digital Screenmedia Association will host a symposium to help business executives across foodservice, banking, retail and other industries better…

Case Study: Speeding Up Food Delivery

Table Tracker helped Jason’s Deli shave one whole minute off food deliveries. Read this case study to learn how.

'Global domination' driving CEO of Dickey's Barbecue

by Cherryh Cansler — Publisher, FastCasual.com

Roland Dickey Jr. has taken the barbecue chain from 20 to more than 300 units since taking over in 2004.

Case Study: Table Tracker Enhances the Guest Experience at Mia’s

Table Tracker is a table locating system that helps restaurants delivers food faster and enhance the guest experience. See how Table Tracker helped owner and…

Cintas' Battle of the Bowls restroom competition is back

April 1, 2013

Cintas Corporation is now accepting nominations for its annual America’s Best Restroom Contest, where the “Top 10 places to go—when you’ve got to go” are…

Mean Green Cleaner gets 'meaner'

March 29, 2013

Mean Green Industrial Strength Cleaner & Degreaser has doubled the amount of Chelating Agent in its formula, a blend of biodegradable detergents, just time…

Uncle Maddio's adds customer rewards program

March 26, 2013

Uncle Maddio's Pizza Joint has introduced a new customer rewards program, "Loyalty Love" across several stores. The program rewards customers with a free…

Empathica launches social media component for CEM solution

March 26, 2013

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to multi-unit restaurants, has added third-party feedback and enhanced text…

Report: Restaurant deals no longer driving traffic

March 25, 2013

With restaurant visits on a deal or discount down last year, it appears that restaurant customers may perceive the price of deals offered over a length of time…

How to get your restaurant to come up on a Google search

Google now factors in the number of Facebook, Twitter, Google Plus, and other social media chatter about your website, so it's a good idea to be active on at…

Quail Digital upgrades headset system

March 22, 2013

Quail Digital, a wireless headset communication specialist, has extended the bandwidth on its Q Pro 5 drive-thru system. The system now operates on the new…

Localized and personalized top 2013 customer experience trends

March 18, 2013

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to restaurants and other industries, predicts that 2013 will be a pivotal year for…

Taco Cabana, Pollo Tropical making solid gains

March 14, 2013

Less than a year since its spin-off from Carrols Restaurant Group Inc., Fiesta Restaurant Group is celebrating record gains as one of the fastest-growing…

Paytronix adds CRM solution for restaurants

March 12, 2013

Paytronix Systems Inc. has launched a new Data Insights offering that includes a comprehensive CRM solution geared toward the restaurant industry.

Soft economy drives more need for loyalty marketing

March 12, 2013

As the economy continues a slow recovery and brand competition heightens, loyalty marketing has become more important than ever. According to market research…