Report: Why most dining loyalty programs fail

October 8, 2013

Rewards Network has released a new report, "Why Most Dining Loyalty Programs Fail," that can be downloaded on the company's blog. The report focuses on six…

Does your dine-in experience put guests in control?

October 1, 2013

Whether it's choosing fries or apples with their burgers or the music playing in the restaurant, guests want to be in charge of everything these days. That…

Dubai MOOYAH's marketing goes digital

September 20, 2013

A MOOYAH franchise in Dubai has rolled out digital menu boards from Wireless Ronin Technologies, according to a company press release. The installation was…

Empathica acquired by Mindshare Technologies

September 19, 2013

Mindshare Technologies, a provider of Voice of the Customer technologies, has acquired Empathica, a provider of social Customer Experience Management solutions.

Consumers rank most-trusted restaurant review sites

September 19, 2013

According to a new study from Maritz Research, one in four consumers believe the information available on restaurant ratings sites is unfair, and many have…

Easy TV: 3 Ways a Video Distribution System Will Improve Efficiency

If a bar or restaurant has multiple television sets, a top-notch video distribution system is needed for maximum efficiency.

French cuisine lightens up in fast casual setting

September 13, 2013

Allô French Rotisserie, a modern twist on French cuisine, is coming to Houston at the Vintage Park Shopping Village on Louetta near Highway 249, according to a…

5 ways technology is transforming dining experiences in the UK

September 11, 2013

PaymentSense, a United Kingdom-based card payment and EPoS provider, has compiled a list of some of the ways technology is being used to keep restaurant…

Will the falafel be fast casual's next big thing?

by Cherryh Cansler — Publisher, FastCasual.com

Arianne and Scott Bennett say consumers will embrace unique food if presented to them correctly.

Retail experts point to Starbucks as model for customer service

by Alicia Kelso — Editor, QSRWeb.com

Restaurants aren't in the "restaurant business;" they're in the "experience" business.

Getting clued-in to managing customer experiences

Satisfaction, loyalty and invested customers are based on deeper emotional engagement and less on rational thought.

PAR launches POS enhancements

August 7, 2013

PAR Technology Corporation has released the latest version of PAR EverServ PixelPoint V12 point-of-sale software. EverServ PixelPoint V12 includes more than 4…

Infographic: The High Cost of Internet Downtime for Retailers

This infographic highlights what's at stake when the Internet goes down in your stores and how to virtually eliminate the risk of downtime.

7 ways to keep, and serve, Millennial customers

Customer service must evolve from being Baby Boomer-specific to Millennial-centric.

Mobile queuing solution provider acquires Textaurant Corporation

July 29, 2013

QLess, Inc., a mobile queuing solution provider helping companies replace physical lines with virtual queues, has announced its acquisition of the assets of…

Chi-Town welcomes new fast casual eatery

July 25, 2013

A new fast casual restaurant concept — Chi-Town Eatery — has arrived in Downtown Chicago in the West Loop, just steps from Restaurant Row. The new restaurant…

Mexican concepts still heating up fast casual

by Cherryh Cansler — Publisher, FastCasual.com

Calexico owner predicts the trend of the 'artisanal chain' is spreading to all sectors in fast casual; Mexican food is no exception.

Webinar: Secrets For Connecting With the Mobile Customer: Apps Are Not Enough

More customers than ever have smartphones. They live on their phones and check Facebook and other social media 6-10 times a day. Getting their attention is…

Foodler launches rating system for individual restaurant dishes

June 27, 2013

Foodler, an online food ordering service, has launched a new 5-star cuisine rating system that allows users to evaluate individual dishes at a restaurant.

Survey: Treating employees well outweighs philanthropy, sustainability efforts

June 21, 2013

According to Restaurant DemandTracker, a recent survey of restaurant customers in the U.S., treating employees well is more important than giving back to the…