Will the falafel be fast casual's next big thing?

by Cherryh Cansler — Editor, FastCasual.com

Arianne and Scott Bennett say consumers will embrace unique food if presented to them correctly.

Retail experts point to Starbucks as model for customer service

by Alicia Kelso — Editor, QSRWeb.com

Restaurants aren't in the "restaurant business;" they're in the "experience" business.

Getting clued-in to managing customer experiences

Satisfaction, loyalty and invested customers are based on deeper emotional engagement and less on rational thought.

PAR launches POS enhancements

August 7, 2013

PAR Technology Corporation has released the latest version of PAR EverServ PixelPoint V12 point-of-sale software. EverServ PixelPoint V12 includes more than 4…

Infographic: The High Cost of Internet Downtime for Retailers

This infographic highlights what's at stake when the Internet goes down in your stores and how to virtually eliminate the risk of downtime.

7 ways to keep, and serve, Millennial customers

Customer service must evolve from being Baby Boomer-specific to Millennial-centric.

Mobile queuing solution provider acquires Textaurant Corporation

July 29, 2013

QLess, Inc., a mobile queuing solution provider helping companies replace physical lines with virtual queues, has announced its acquisition of the assets of…

Chi-Town welcomes new fast casual eatery

July 25, 2013

A new fast casual restaurant concept — Chi-Town Eatery — has arrived in Downtown Chicago in the West Loop, just steps from Restaurant Row. The new restaurant…

Mexican concepts still heating up fast casual

by Cherryh Cansler — Editor, FastCasual.com

Calexico owner predicts the trend of the 'artisanal chain' is spreading to all sectors in fast casual; Mexican food is no exception.

Webinar: Secrets For Connecting With the Mobile Customer: Apps Are Not Enough

More customers than ever have smartphones. They live on their phones and check Facebook and other social media 6-10 times a day. Getting their attention is…

Foodler launches rating system for individual restaurant dishes

June 27, 2013

Foodler, an online food ordering service, has launched a new 5-star cuisine rating system that allows users to evaluate individual dishes at a restaurant.

Survey: Treating employees well outweighs philanthropy, sustainability efforts

June 21, 2013

According to Restaurant DemandTracker, a recent survey of restaurant customers in the U.S., treating employees well is more important than giving back to the…

GeekBeat.TV interviews Yelp exec

The hosts of GeekBeat.TV chat with Darnell Holloway of Yelp about how restaurant owners can use the customer reviews to attract and retain customers.

Fast casuals turning customers into bartenders

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

RFID-based beer taps put customers in charge of their service.

NoshList CEO: 'Mobile is about to change everything about restaurants'

by Alicia Kelso — Editor, QSRWeb.com

Mobile is a growing channel that pushes promotions and specials, provides better service and offers payment options.

Buffalo Wild Wings now offers DIRECTV's full sports lineup

May 30, 2013

Buffalo Wild Wings Inc. just increased its sports viewing options with an expanded partnership with DIRECTV. The new lineup will increase the telecasts of…

Seamless and GrubHub partnership aims to scale growing online, mobile presence

May 20, 2013

Seamless North America LLC and GrubHub Inc. announced the signing of a definitive agreement to merge their services for ordering takeout. The merger aims to…

Tabbedout now offering Google Wallet as payment option

May 20, 2013

Tabbedout and Google have teamed up to offer Google Wallet as a payment source in the Tabbedout app for Android. Now, at thousands of Tabbedout locations…

2013 Fast Casual Top 100 Movers & Shakers

FastCasual.com's eighth annual review of the restaurant segment's Top 100 movers and shakers takes a look at the brands, people, technology, menu trends and…

Report: Consumers want clean restaurants with menu variety

May 9, 2013

According to a new report from Mintel; cleanliness (96 percent), menu selection and variety (94 percent) and comfortable seating (91 percent) are the most…