Truth time: Fast casual leaders answer your questions

by Cherryh Cansler — Publisher, FastCasual.com

CEOs discuss everything from marketing and growth to washable dishes and conumer analytics.

Restaurant delivery service expands to Chicago

January 27, 2014

DASHED, a restaurant delivery service based in the Northeast, announced that it has added more than 50 restaurants to Foodler's delivery options in Chicago. To…

Starbucks 'uniquely positioned' as consumers shift to digital

The company processed 2-plus million new Starbucks card activations a day leading up to Christmas.

Connecticut Starbucks customers go gangbusters paying it forward

December 30, 2013

Starbucks has long had a pay-it-forward reputation, with customers willing to pick up the bill for the car behind them in the drive-thru. Customers at a…

Marketing budgets focused on increased customer engagement in 2014

December 18, 2013

New research from StrongView shows that marketers plan to increase their budgets on activities that increase customer engagement in 2014. However, according to…

Report: Restaurants are failing at customer experience

Four restaurants made the ForeSee Experience Index, which measures satisfaction and retention, upselling, and word of mouth.

Customer feedback platform fights fake reviews

December 10, 2013

A new platform has launched to combat fake customer reviews on the Internet. The iTrueReview system is a reversal of the opt-in review process, and instead…

Urbanspoon creates list of 10 restaurant industry secrets

December 6, 2013

Urbanspoon has released a list of 10 facts that it said are kept secret from consumers by the restaurant industry.

GoWaiter.com delivering to Fayetteville, N.C.

December 2, 2013

GoWaiter.com, a growing restaurant delivery and catering business, will soon open for service in Fayetteville, N.C., according to a company press release.

NoshList adds customer-facing feature to restaurant waitlist app

November 26, 2013

NoshList has created a multi-restaurant management tool as a key new feature for its restaurant waitlist app, available for iPad, iPhone and Android devices.

Papa Murphy's, McAlister's identified by consumers for offering value

November 18, 2013

Data from Technomic's Consumer Brand Metrics program, which surveys consumers about their most recent restaurant visits, confirms that top-rated restaurant…

NoWait offers Rezbook customers free trial

November 6, 2013

The restaurant seating management service NoWait has announced an offer to clients of Rezbook, which was acquired by OpenTable, to switch from the Rezbook…

Take care of your customers

Kelly Roddy, CEO of Schlotsky's, was part of the CEO panel during the recent Fast Casual Executive Summit in New Orleans. He said that operators are currently…

NRA: Customers want mobile technology as part of dining experience

October 25, 2013

New research from the National Restaurant Association, and presented this week at the Restaurant Innovation Summit in Denver, shows that customers want to…

FCES panel: Ready or not, mobile payments are coming

Mobile payments provide the ability to more personally interact with your guests, and gain more data about their habits.

Boston Market extends government shutdown promotion

October 16, 2013

Boston Market is extending its offer of free chicken to federal employees and military personnel impacted by the government shutdown. Initially available from…

Le Pain adds Wi-Fi throughout U.S. system

October 15, 2013

Ruckus Wireless Inc. announced that it has been selected by Le Pain Quotidien, an international bakery retailer, to supply it with Ruckus Smart Wi-Fi products…

Heartland, Tabbedout partner for integrated mobile payment solution

October 14, 2013

Heartland Payment Systems and Tabbedout have announced a strategic partnership to deliver an integrated mobile payment solution designed specifically for…

'How to' webinar on digital menu boards available for free download

October 9, 2013

Restaurants everywhere are converting their menu boards from static to digital with LCD displays. Whether it's the local coffee shop or the latest restaurant…

Mobile Websites Made Easy: Tips for Restaurant Operators

Mobile devices are quickly becoming the tool of choice to aid in dining decisions. A restaurant without a mobile website can be at a serious competitive…