Potatopia adds customer services

March 27, 2014

New York's Potatopia has added a few services to allow its customers more ways to order their spuds, including staying open until 4 a.m. on Fridays and…

Peet's Coffee partners with Pandora to create branded radio stations

March 25, 2014

Through its new partnership with Peet's Coffee & Tea, Pandora has created its first nationwide branded radio station in a brick-and-mortar environment.

Sentry Marketing Group acquires mystery shop company

March 18, 2014

Sentry Marketing Group announced it has acquired mystery shop company Feedback Plus.

Research shows strong connection between restaurant ambiance and consumer appeal

February 28, 2014

New research from Technomic's Consumer Brand Metrics tool outlines how restaurant ambiance can affect consumers' value perceptions.

The Generation With Huge Spending Power

Learn why restaurants need Gen Y-ers and how dismissing them can be fatal to their business.

Manage your reputation before customers leave

Management in the restaurant industry isn’t just about managing a physical location: it also involves managing customer perceptions.

Infographic: How Long is the Wait?

In order to learn more about the average wait times at restaurants, the LRS marketing team distributed a survey to 8,500 restaurant managers. The following…

Leveraging your network for effective marketing strategies

by Alicia Kelso — Editor, QSRWeb.com

If you thank your loyal customers and show you appreciate them, most of the time they will return.

Getting customers to fall in love with your business

February 14, 2014

In celebration of Valentine's Day, Cintas Corporation, has compiled a list of the top techniques to make your customers love your business.

Restaurant review app Humm goes live

February 10, 2014

Humm, an Austin, Texas-based startup, has unveiled its patent-pending technology and analytics platform designed for restaurant feedback.

Why Bruegger's launched a new design, menu

by Cherryh Cansler — Editor, FastCasual.com

Along with the new physical design, the chain has updated its logo, point-of-purchase materials, to-go packaging and is now in the process of updating the…

Mindshare Technologies announces text analytics tool for customer comments, reviews

January 31, 2014

Mindshare Technologies, a provider of cloud-based Voice of the Customer (VoC) technologies, has announced the general availability of Comment Poster, a new…

Truth time: Fast casual leaders answer your questions

by Cherryh Cansler — Editor, FastCasual.com

CEOs discuss everything from marketing and growth to washable dishes and conumer analytics.

Restaurant delivery service expands to Chicago

January 27, 2014

DASHED, a restaurant delivery service based in the Northeast, announced that it has added more than 50 restaurants to Foodler's delivery options in Chicago. To…

Starbucks 'uniquely positioned' as consumers shift to digital

The company processed 2-plus million new Starbucks card activations a day leading up to Christmas.

Connecticut Starbucks customers go gangbusters paying it forward

December 30, 2013

Starbucks has long had a pay-it-forward reputation, with customers willing to pick up the bill for the car behind them in the drive-thru. Customers at a…

Marketing budgets focused on increased customer engagement in 2014

December 18, 2013

New research from StrongView shows that marketers plan to increase their budgets on activities that increase customer engagement in 2014. However, according to…

Report: Restaurants are failing at customer experience

Four restaurants made the ForeSee Experience Index, which measures satisfaction and retention, upselling, and word of mouth.

Customer feedback platform fights fake reviews

December 10, 2013

A new platform has launched to combat fake customer reviews on the Internet. The iTrueReview system is a reversal of the opt-in review process, and instead…

Urbanspoon creates list of 10 restaurant industry secrets

December 6, 2013

Urbanspoon has released a list of 10 facts that it said are kept secret from consumers by the restaurant industry.