Infographic: How Long is the Wait?

In order to learn more about the average wait times at restaurants, the LRS marketing team distributed a survey to 8,500 restaurant managers. The following…

Leveraging your network for effective marketing strategies

by Alicia Kelso — Editor, QSRWeb.com

If you thank your loyal customers and show you appreciate them, most of the time they will return.

Getting customers to fall in love with your business

February 14, 2014

In celebration of Valentine's Day, Cintas Corporation, has compiled a list of the top techniques to make your customers love your business.

Restaurant review app Humm goes live

February 10, 2014

Humm, an Austin, Texas-based startup, has unveiled its patent-pending technology and analytics platform designed for restaurant feedback.

Why Bruegger's launched a new design, menu

by Cherryh Cansler — Editor, FastCasual.com

Along with the new physical design, the chain has updated its logo, point-of-purchase materials, to-go packaging and is now in the process of updating the…

Mindshare Technologies announces text analytics tool for customer comments, reviews

January 31, 2014

Mindshare Technologies, a provider of cloud-based Voice of the Customer (VoC) technologies, has announced the general availability of Comment Poster, a new…

Truth time: Fast casual leaders answer your questions

by Cherryh Cansler — Editor, FastCasual.com

CEOs discuss everything from marketing and growth to washable dishes and conumer analytics.

Restaurant delivery service expands to Chicago

January 27, 2014

DASHED, a restaurant delivery service based in the Northeast, announced that it has added more than 50 restaurants to Foodler's delivery options in Chicago. To…

Starbucks 'uniquely positioned' as consumers shift to digital

The company processed 2-plus million new Starbucks card activations a day leading up to Christmas.

Connecticut Starbucks customers go gangbusters paying it forward

December 30, 2013

Starbucks has long had a pay-it-forward reputation, with customers willing to pick up the bill for the car behind them in the drive-thru. Customers at a…

Marketing budgets focused on increased customer engagement in 2014

December 18, 2013

New research from StrongView shows that marketers plan to increase their budgets on activities that increase customer engagement in 2014. However, according to…

Report: Restaurants are failing at customer experience

Four restaurants made the ForeSee Experience Index, which measures satisfaction and retention, upselling, and word of mouth.

Customer feedback platform fights fake reviews

December 10, 2013

A new platform has launched to combat fake customer reviews on the Internet. The iTrueReview system is a reversal of the opt-in review process, and instead…

Urbanspoon creates list of 10 restaurant industry secrets

December 6, 2013

Urbanspoon has released a list of 10 facts that it said are kept secret from consumers by the restaurant industry.

GoWaiter.com delivering to Fayetteville, N.C.

December 2, 2013

GoWaiter.com, a growing restaurant delivery and catering business, will soon open for service in Fayetteville, N.C., according to a company press release.

NoshList adds customer-facing feature to restaurant waitlist app

November 26, 2013

NoshList has created a multi-restaurant management tool as a key new feature for its restaurant waitlist app, available for iPad, iPhone and Android devices.

Papa Murphy's, McAlister's identified by consumers for offering value

November 18, 2013

Data from Technomic's Consumer Brand Metrics program, which surveys consumers about their most recent restaurant visits, confirms that top-rated restaurant…

NoWait offers Rezbook customers free trial

November 6, 2013

The restaurant seating management service NoWait has announced an offer to clients of Rezbook, which was acquired by OpenTable, to switch from the Rezbook…

Take care of your customers

Kelly Roddy, CEO of Schlotsky's, was part of the CEO panel during the recent Fast Casual Executive Summit in New Orleans. He said that operators are currently…

NRA: Customers want mobile technology as part of dining experience

October 25, 2013

New research from the National Restaurant Association, and presented this week at the Restaurant Innovation Summit in Denver, shows that customers want to…