2014 Fast Casual Top 100 Movers & Shakers

FastCasual.com's ninth annual review of the restaurant segment's Top 100 movers and shakers takes a look at the brands, people, marketing campaigns, menu…

The difference between ‘OK’ and ‘delightful’ restaurant experiences

by Alicia Kelso — senior editor, QSRweb.com

Those who rate their experience a 5 out of 5 on satisfaction are eight times more likely to recommend the restaurant than those who rated it a 4 out of 5.

The two components of customer service training

by Shep Hyken — CAO, Shepard Presentations

Ongoing training keeps customer service skills and strategies fresh and in the forefront of employees' minds.

San Francisco Soup Company implements Punchh’s mobile CRM platform

May 13, 2014

The San Francisco Soup Company has selected Punchh to create a customized mobile-based guest rewards program.

Why restaurants can't ignore technology

An online or in-app ordering platform will boost throughput, as will a mobile payment app.

Panera CEO: We've got to reduce friction with customers

by Alicia Kelso — Editor, QSRWeb.com

The company will add more catering locations, which is expected to contribute to the bottom line in the coming years.

Juice It Up! rolls out new loyalty-based rewards program

April 29, 2014

Juice It Up! has rolled out a new, paperless loyalty program to reward guests for visiting. The "My Juice It Up! Healthy Rewards" program allows customers to…

Webinar - Cash in on Hiring Tax Credits: How to get $1,200 back for 1 out of every 5 new hires

Tuesday, April 8, 2014 Tax deadlines got you down? This tax season (or September), start getting money back instead of giving it all away.

Potatopia adds customer services

March 27, 2014

New York's Potatopia has added a few services to allow its customers more ways to order their spuds, including staying open until 4 a.m. on Fridays and…

Peet's Coffee partners with Pandora to create branded radio stations

March 25, 2014

Through its new partnership with Peet's Coffee & Tea, Pandora has created its first nationwide branded radio station in a brick-and-mortar environment.

Sentry Marketing Group acquires mystery shop company

March 18, 2014

Sentry Marketing Group announced it has acquired mystery shop company Feedback Plus.

Research shows strong connection between restaurant ambiance and consumer appeal

February 28, 2014

New research from Technomic's Consumer Brand Metrics tool outlines how restaurant ambiance can affect consumers' value perceptions.

The Generation With Huge Spending Power

Learn why restaurants need Gen Y-ers and how dismissing them can be fatal to their business.

Manage your reputation before customers leave

Management in the restaurant industry isn’t just about managing a physical location: it also involves managing customer perceptions.

Infographic: How Long is the Wait?

In order to learn more about the average wait times at restaurants, the LRS marketing team distributed a survey to 8,500 restaurant managers. The following…

Leveraging your network for effective marketing strategies

by Alicia Kelso — Editor, QSRWeb.com

If you thank your loyal customers and show you appreciate them, most of the time they will return.

Getting customers to fall in love with your business

February 14, 2014

In celebration of Valentine's Day, Cintas Corporation, has compiled a list of the top techniques to make your customers love your business.

Restaurant review app Humm goes live

February 10, 2014

Humm, an Austin, Texas-based startup, has unveiled its patent-pending technology and analytics platform designed for restaurant feedback.

Why Bruegger's launched a new design, menu

by Cherryh Cansler — Publisher, FastCasual.com

Along with the new physical design, the chain has updated its logo, point-of-purchase materials, to-go packaging and is now in the process of updating the…

Mindshare Technologies announces text analytics tool for customer comments, reviews

January 31, 2014

Mindshare Technologies, a provider of cloud-based Voice of the Customer (VoC) technologies, has announced the general availability of Comment Poster, a new…