5 ways to ramp up your restaurant's customer service

Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an…

5 steps to get more (raving) customer reviews

Seventy-nine percent of consumers trust online reviews as much as personal recommendations.

Mindshare, Empathica team up to offer customer experience data platform

June 13, 2014

Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission…

How restaurants can use technology to influence customer trigger points

by Alicia Kelso — Editor, QSRWeb.com

A mobile strategy is about getting data from your customers while at the same time giving them a genuine value-add.

Starbucks adding wireless mobile charging stations for customers

June 12, 2014

Starbucks today announced a partnership with Duracell Powermat to rollout Powermat wireless charging stations in Starbucks locations.

A look at Starbucks' new interactive store design at Disney World

Starbucks recently opened its first company-owned store at Walt Disney World Resort in Orlando, Fla. According to the company’s blog, the new store features a…

Fazoli’s woos older customers with bridge promotion

June 5, 2014

Fazoli’s is celebrating its senior customers by offering a free Italian Lemon Ice to members of the American Contract Bridge League every Wednesday in June…

Pizza Hut named kid-friendliest chain in Canada

June 4, 2014

Technomic's 2014 Canadian Consumers' Choice Award winners have been announced and include Arby’s, Pizza Hut and Starbucks. As part of its Consumer Brand…

LRS introduces survey app to address real-time service issues

May 30, 2014

Long Range Systems has launched Check Point Surveys, a tablet survey application that helps businesses collect on-site customer feedback.

Canadian diners want quality, convenience and ambiance

May 30, 2014

New research from Technomic’s Canadian Consumer Brand Metrics program reveals that Canadians attribute positive dining experiences to five main attributes …

McDonald’s automated cashier: Will it win with millennials?

by Jeff Fromm — Executive Vice President, Barkley

Using self-service kiosks will provide the chain with customer data to enable more personal engagement and purchasing suggestions.

Restaurant execs share successful mobile campaign stories

by Alicia Kelso — senior editor, QSRweb.com

Brands execs are finding success from mobile campaigns by using gamification, loyalty, payments and other features.

2014 Fast Casual Top 100 Movers & Shakers

FastCasual.com's ninth annual review of the restaurant segment's Top 100 movers and shakers takes a look at the brands, people, marketing campaigns, menu…

The difference between ‘OK’ and ‘delightful’ restaurant experiences

by Alicia Kelso — senior editor, QSRweb.com

Those who rate their experience a 5 out of 5 on satisfaction are eight times more likely to recommend the restaurant than those who rated it a 4 out of 5.

The two components of customer service training

by Shep Hyken — CAO, Shepard Presentations

Ongoing training keeps customer service skills and strategies fresh and in the forefront of employees' minds.

San Francisco Soup Company implements Punchh’s mobile CRM platform

May 13, 2014

The San Francisco Soup Company has selected Punchh to create a customized mobile-based guest rewards program.

Why restaurants can't ignore technology

An online or in-app ordering platform will boost throughput, as will a mobile payment app.

Panera CEO: We've got to reduce friction with customers

by Alicia Kelso — Editor, QSRWeb.com

The company will add more catering locations, which is expected to contribute to the bottom line in the coming years.

Juice It Up! rolls out new loyalty-based rewards program

April 29, 2014

Juice It Up! has rolled out a new, paperless loyalty program to reward guests for visiting. The "My Juice It Up! Healthy Rewards" program allows customers to…

Webinar - Cash in on Hiring Tax Credits: How to get $1,200 back for 1 out of every 5 new hires

Tuesday, April 8, 2014 Tax deadlines got you down? This tax season (or September), start getting money back instead of giving it all away.