The importance of online ordering when it comes to catering

by Erle Dardick — CEO, Monkeymedia

Research has shown that people who place mobile and online orders have an average ticket 30 percent higher than in-store customers.

The Restaurant of the Future: How Technology will Transform the Guest Experience

As new technology slowly creeps into the restaurant world, a picture of the future is emerging. No part of the guest experience will be unchanged, starting…

Blending Cell Phones and Guest Pagers: The Evolution of Paging Systems in the Hospitality Industry

In the hospitality industry, a paging system is as common as knives and forks. However, as cell phone technology became widely adopted, the need for a hybrid…

On Cue Turns Wait Time Management into a Well-Oiled Machine

Alondra Hot Wings Restaurant & Grill is a full-service restaurant with four locations in Los Angeles County. The vision of Alondra Hot Wings is to serve…

How do you become the Uber of food?

by Ed Zimmerman — President, pizza.com

When an idea comes along like UBER or OpenTable, you have to challenge the status quo and create a better way to serve the customer.

Sweet Tomatoes & Souplantation hosts DIY dessert promo

July 25, 2014

From now through July 31, Sweet Tomatoes and Souplantation restaurants are hosting a "Sweet Insanity" promotion, inviting guests to make their own soft serve…

5 Lessons Learned From Recent Retail Data Breaches [infographic]

by James Bickers — Editor, Networld Alliance

Here are some hard lessons learned for retailers concerning data breaches.

Are Millennials really that hard to please?

Exceeding expectations on food taste is the best way to assure a great experience across generations.

Why is the speakeasy bar concept growing internationally but not in the US?

by Darrel Suderman — President, Food Technical Consulting

Colombian-based Wingz's customers require an electronic key to gain access to its restaurants.

Buzztime reaches five million player registrations, adds new game options

July 16, 2014

Buzztime announced today it has reached five million player registrations on the company’s digital gaming platform, a gain of approximately 70 percent over the…

Project Pie ranked on top of Yelp’s emerging brands category

July 9, 2014

In a recent study by Yelp of emerging concepts, build-your-own pizza brand, Project Pie, was named No. 1. According to a news release, the study was conducted…

Austin Dickey's Barbecue Pit set to celebrate Customer Appreciation Day

July 7, 2014

Dickey's Barbecue Pit at 11416 North FM 620 in Austin, Texas, will host Customer Appreciation Day on July 12.

Noodles & Company testing 'upselling' free-floating servers

July 2, 2014

BusinessWeek.com reported recently that Noodles & Company is adding free-floating servers focused on upselling customers.

LevelUp: Consumers increase spending with iBeacon technology

by Will Hernandez — Editor, NetWorld Media Group

Experts don't believe BLE should be a replacement for current emerging technologies such as NFC or EMV, but rather complement the in-restaurant experience.

5 ways to ramp up your restaurant's customer service

Customers are now much more likely to make a comment about your business via social media where they can either gloat or vent their frustrations to an…

5 steps to get more (raving) customer reviews

Seventy-nine percent of consumers trust online reviews as much as personal recommendations.

Mindshare, Empathica team up to offer customer experience data platform

June 13, 2014

Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission…

How restaurants can use technology to influence customer trigger points

by Alicia Kelso — Editor, QSRWeb.com

A mobile strategy is about getting data from your customers while at the same time giving them a genuine value-add.

Starbucks adding wireless mobile charging stations for customers

June 12, 2014

Starbucks today announced a partnership with Duracell Powermat to rollout Powermat wireless charging stations in Starbucks locations.

A look at Starbucks' new interactive store design at Disney World

Starbucks recently opened its first company-owned store at Walt Disney World Resort in Orlando, Fla. According to the company’s blog, the new store features a…