Customer Service / Experience News & Media
Freebirds hires new finance VP
August 15, 2016
Freebirds chose Gerardo Arce as the company's new vice president of finance, according to a company press release. Arce was formerly the Fiesta Restaurant…
read nowUncle Maddio's expands franchising in Knoxville
August 15, 2016
Uncle Maddio's Pizza signed a second franchise agreement with Ken Heatley and his son, Ryan, according to a company press release. The pair will operate three…
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Franchise Focus: How Nature's Table franchises healthful eating
by Matthew Harper — Intern, Networld Media Group
What makes your restaurant unique? Restaurateurs must have an answer to this question before, during and after they build their brand from the ground up. For…
read nowMcAlister's signs franchise deals for restaurants in 2 states
August 9, 2016
McAlister's Deli announced franchise agreements for Georgia and Illinois locations, including five restaurants in Atlanta, as well as additional units in…
read nowQdoba debuts smoky menu item
August 9, 2016
Qdoba is now making smoked brisket available for customers to add to any of the chain's customizable menu offerings. In fact, Qdoba's new Outlaw Knockout…
read nowBlaze Pizza "Disney-fies" new location
August 9, 2016
Blaze Pizza opened its new flagship location at Walt Disney World Resort in Disney Springs. According to a company press release, the unit debuts in an…
read nowUberrito announces new location, promotions
August 8, 2016
Uberrito announced the opening of a new Houston location in the Clear Lake area and will celebrate opening week with $5 menu items, according to a company…
read nowCan coasters address consumer disengagement in restaurants?
August 5, 2016
In hopes of counteracting phone distractions in restaurants, Heckler Design has created coasters made to hold customer phones, according to a company press…
read nowFired Pie announces additional Arizona locations
August 5, 2016
Fired Pie recently opened its 16th location in Chandler and 17th in Glendale — both in Arizona, according to a news release. The restaurant has a total of 1…
read nowDickey's expands in home state with 2 new locations
August 4, 2016
Dickey's is opening two new units in southern Texas, in New Braunfels and San Marcos. The New Braunfels location opens this fall, followed by the San Marcos…
read nowCradlepoint spices up connectivity for Fuzzy's Taco Shop
August 4, 2016
Cradlepoint, a provider of cloud-based network solutions over wired and wireless broadband, is helping Fuzzy's Taco Shop ensure secure, reliable connectivity…
read nowRobeks debuts Brazilian-inspired LTOs in anticipation of Rio Olympics
August 3, 2016
Robeks Fresh Juices & Smoothies is celebrating the 2016 Rio Olympics by bringing in a bit of Brazilian flavor to its stores in the form of acai. The new…
read nowNRA: Restaurateurs want technology without headaches
August 3, 2016
Only 12 percent of restaurant operators consider themselves to be cutting-edge in implementing technology, according to a recent study conducted by the…
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5 questions for diners making the digital switch
by Jackie Berg — mArketing director, olo
As we cruise through 2016, with nearly 80 percent smartphone adoption, there is little debate: A restaurant brand's digital program is now of paramount…
read nowBurger 21 announces 2 new LTOs
August 2, 2016
Burger 21 is introducing two new LTOs, including Sweet Heat Chicken Burgers and the Watermelon shakes from now through Aug. 20.
read nowEinstein Brothers combats child hunger by giving away egg sandwiches
August 2, 2016
Einstein Brothers Bagels has joined forces with No Kid Hungry to combat child hunger. On Aug. 16, the chain will offer customers a free cracked egg sandwich…
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The true effects of food photos: part 1
by Matthew Harper — Intern, Networld Media Group
Back in the 1800s when photography was first invented, it would have been hard to imagine people using the technology to document lunch. As restaurants are…
read nowAlabama and Pittsburgh get a gold rush from KFC
August 1, 2016
KFC is testing a new "Georgia Gold" fried chicken and tenders in this month in Mobile and Pittsburgh. The company said the chicken has a crispy, tangy flavor,
read nowBoudin announces new menu items
August 1, 2016
Boudin introduced three new pork-based menu items at its San Francisco locations on July 27, according to a company press release. The new meals include the…
read nowSmoothie King surpasses 800 units, anticipates exponential growth
August 1, 2016
Though a relatively young concept, Smoothie King will cross a major milestone this week when it opens its 800th location on Aug. 2 in Orlando, Florida. To…
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