The good, the bad and the ugly of restaurant customer service

August 24, 2016

When it comes to great restaurant customer service, Americans are feeling the love for brands like Chick-fil-A and Starbuck's, but not so much for other big…

Au Bon Pain releases fall menu

August 23, 2016

Au Bon Pain released its fall menu. New items include the smoky Swiss turkey sandwich, a pumpkin croissant, chai pumpkin spice latte and a pumpkin blondie. 

1000 Degrees moves into Deer Park

August 23, 2016

Deer Park, Texas, will see the newest 1000 Degrees Neapolitan Pizza across from San Jacinto College, a company press release reported. The location will open…

Technomic report says customers blame restaurants for third-party delivery service failures

August 23, 2016

Technomic Inc. found that 76 percent of consumers polled hold restaurants responsible for all errors on online portals and delivery services. In fact, the…

Cousins Subs partners with Green Bay Packers for ultimate giveaway

August 23, 2016

Cousins Subs, a Milwaukee-based concept, is now in a three-year partnership with the Green Bay Packers NFL team.

RSR reveals digital gift card winners

August 23, 2016

 Retail Systems Research has published the report, "Digital Gift Cards In 2016: Where Omni-Channel Strategy Meets Customer Expectations." 

Gyro Day celebrated by Gyroville through promotion

August 23, 2016

Gyroville is celebrating Gyro Day Sept. 1 at all eight Florida locations of the chain. On that day, guests can purchase a gyro for $4, according to a…

Boston Market's new LTO revolves around chicken

August 23, 2016

For a limited time, Boston Market is offering diners a new rotisserie chicken Marsala, according to a company press release.

Chicken Salad Chick opens new Florida location

August 22, 2016

Chicken Salad Chick announced its third Florida location in Jacksonville, according to a company press release. The unit will open on Aug. 30 and will kick off…

Franchise Focus: Togo's exec pulls back the curtain on loyalty strategy

by Matthew Harper — Intern, Networld Media Group

Cultivating brand loyalty is a key component to running any successful restaurant, but implementing it is easier said than done. Despite the difficulties, one…

Capriotti's opening first Oklahoma City location in fall

August 18, 2016

Capriotti's Sandwich Shop is opening its first Oklahoma City location this fall.

Captain D's fishing for franchisees in North Carolina

August 18, 2016

Captain D's plans to expand its presence in North Carolina, according to a company press release.

We like you! We really like you, restaurants!

August 18, 2016

Isn't it nice to be loved? If you're in the restaurant business, you probably are loved by your community much more than most other businesses. That's the…

Panda Express announces Pittsburgh location

August 17, 2016

Panda Express is soon opening its first Pittsburgh location, according to a company press release, and will  celebrate by donating 20 percent of its grand…

Dickey's expands in California

August 17, 2016

California will see five new Dickey's Barbecue Pit locations, beginning in 2017, according to a company press release.  PK Group, Inc. will open the first unit…

6 reasons your content-marketing efforts are failing

Terri Brown, CEO of MLB Creative, describes six practices to avoid when engaging your customer.

Blaze Pizza announces Virginia and California locations

August 16, 2016

Blaze Pizza announced in a company press release the openings of locations in Midlothian, Virginia and Lodi, California in coming days. The Lodi location opens…

Free webinar: How to Create Loyal Guest Behavior

August 16, 2016

Restaurant chains across the country are continuing to build and execute loyalty programs that provide immediate and sustainable results.

Stellar Loyalty, Splick.it/Onosys unveil collaboration

August 16, 2016

Stellar Loyalty and Splick-it/Onosys have announced a partnership to provide a pre-integrated solution for a next generation restaurant experience. 

Wahlburgers announces plans for Orlando location

August 15, 2016

Walhburgers, the chain founded by Executive Chef Paul Wahlberg and his brothers Mark and Donnie Wahlberg, announced its second Florida location will open this…