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Customer Service / Experience News & Media

The 'munchies' effect: How cannabis legalization will effect QSR traffic

by Eli Portnoy — CEO, Sense360

Will Colorado's legalization of marijuana increase traffic for the state's restaurants?

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Newk's Eatery opens in Sarasota

September 7, 2016

Newk's Eatery will open its first location in Sarasota, Florida next Monday, Sept. 12. The grand opening will include prizes for diners and a free $100 gift…

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Soulman's Bar-B-Que goes whole hog

September 7, 2016

Soulman's Bar-B-Que has added a Boss Hog sandwich to its menu, according to a news release.

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15K restaurants deploy everything from unicorns to engaged employees to fight hunger

by S.A. Whitehead — Food Editor, Net World Media Group

Eat out so hungry kids can eat. It’s a simple notion with a huge possible impact, as nearly 15,000 restaurants nationwide join the effort to provide meals for…

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Freebirds talks mobile innovation at CONNECT Mobile Innovation Summit

Freebirds' VP of Marketing Erin Levzow talks with Hughes' Tim Tang about the importance of mobile for both the business and the customer.

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Amazon restaurant service arrives in London

September 7, 2016

A week after going live with Prime Restaurants in Houston, Amazon is offering the service in London for Prime customers.

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Buffalo Wild Wings announces NCAA partnership renewal

September 6, 2016

Buffalo Wild Wings is renewing its NCAA partnership, which includes media and marketing rights as well as on-site exposure at NCAA-related events.The…

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How a free meal can make customers for life

by S.A. Whitehead — Food Editor, Net World Media Group

Taking a chance with a free meal coupon can pay off in big ways with new customers in the market.

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Technavio names Top 5 food-delivery services

by S.A. Whitehead — Food Editor, Net World Media Group

Technavio's latest research names the Top 5 players in home delivery worldwide, as well as some of the major market forces.

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Getting 'granular' about restaurants' many possible uses for whole grains

by S.A. Whitehead — Food Editor, Net World Media Group

It’s little wonder restaurateurs are seeking new ways to incorporate old grains into their menus, given the trend toward increasingly healthful eating from…

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How license, permit knowledge can save your restaurant

One expert gives five tips regarding permits and licenses to help restaurant owners avoid long-term fines and sanctions.

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Free webinar: How to Create Loyal Guest Behavior

September 1, 2016

Restaurant chains across the country are continuing to build and execute loyalty programs that provide immediate and sustainable results.

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Nearly 10K involved in case against Chipotle

September 1, 2016

News that nearly 10,000 former Chipotle employees are involved in a 2-year-old class action suit against the beleaguered fast casual chain is creating another…

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3 steps to "wow-ing" customers with your loyalty program

by Brad Marg — Chief Operating Officer, Clutch

Last year, Google released data showing that "near me" searches on their platform doubled between 2014 and 2015. According to this USA Today article, Google’s…

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PizzaRev fires up second Ohio location

August 31, 2016

PizzaRev opened its second Ohio location in Gahanna, outside Columbus. The brand's first location went straight into the heart of the state's capitol city onto…

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Toast, Chowly debut POS integration for third-party ordering

August 31, 2016

Toast and Chowly are partnering to integrate third-party online ordering systems into POS software, according to a news release. As most restaurateurs already…

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3 ways to navigate employee-scheduling reform

If you’re asking yourself how your industry, company and operators can get ahead of scheduling reforms, consider the following steps.

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Uncle Tetsu's Japanese Cheesecake opens first California location

August 29, 2016

Uncle Tetsu Japanese Cheesecake is opening its first California location Sept. 9 in Arcadia, under the direction of the Panda Restaurant Group, according to a…

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Froots moves into Guatemala

August 29, 2016

Guatemala will soon get a taste of Froots, a company press release announced. The brand signed a master franchise agreement with Alejandro Garcia, Cristina…

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Uncle Maddio's continues Florida expansion

August 29, 2016

Uncle Maddio's Pizza is expanding operations in the Pensacola, Florida area, according to a company press release.  New franchisees Jeremy and Wendy Jordan…

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