Customer Service / Experience News & Media
Potbelly Sandwich Shop opens another Little Rock location
February 15, 2017
Ryan Hamra will open his second Potbelly Sandwich Shop in Little Rock in early 2017 as part of a four-unit franchise deal the Little Rock resident signed with…
read nowSlapfish signs international franchising deal with Fransmart
February 14, 2017
Slapfish announced a franchising deal in the U.K. to open 25 units over the next five years, according to a news release.
read nowNew restaurant rating system focuses on economic impact
February 14, 2017
Food industry veteran Sara Brito and entrepreneur Jeff Hermanson have collaborated to create a new rating system for all restaurants based on economic impact…
read nowThe Hummus & Pita Co. expands franchising with Fransmart
February 13, 2017
The Hummus and Pita Co. is partnering with Fransmart to expand the concept beyond its four New York City locations, according to a press release.
read nowThe Pie Hole opens first international location in Japan
February 13, 2017
Pie and coffee concept, The Pie Hole, has opened its first international location in Tokyo to tap into the growing Japanese coffee market, a press release…
read nowPenn Station reviews 2016 growth
February 9, 2017
2016 delivered a few milestones for Penn Station East Coast Subs: a loyalty app and program, a franchise consultant program and a new training system…
read nowPro football player to open Dickey's unit
February 9, 2017
Professional football player Demar Dotson wants to bring barbecue to his team's city so the Tampa Bay Buccaneer teamed up with Dickey's Barbecue Pit to open a…
read nowJuice It Up taps former franchise exec as VP of operations
February 9, 2017
John Bifone is joining Juice It Up as its new VP of operations and will direct several initiatives intended to drive Juice It Up's growth plan, according to a…
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UFood Grill using kiosks to get face-to-face with customers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Facial recognition kiosks are the technological highlight of UFood Grill's first stand-alone street location.
read nowThe Chickery lands 15-unit franchising deal
February 8, 2017
The Chickery is boosting its number of locations with a 15-unit franchising deal with Fransmart in the San Francisco Bay area, according to a news release.
read nowJuice It Up debuting new location
February 8, 2017
Juice It Up has opened its second Riverside, California location in one month under the leadership of franchisee BMB Foods, according to a press release.
read nowDog Haus signs franchise agreement
February 8, 2017
American Development Partners and Dog Haus are teaming up to develop more than 300 Dog Haus franchise units over seven years in 12 states, according to a press…
read now90-year-old takes Pancheros' franchise of the year award
February 8, 2017
The 2016 Pancheros Franchisee of the Year Award goes to 90-year-old Bob Thomson, an entrepreneur and franchise veteran, according to a press release.
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Kids these days: Using digital signage to engage millennials, Gen Z
Strategically incorporating digital signage into your business plan and brand experience will enhance marketing efforts and engage younger customers — ensuring…
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How mobile ordering is reinventing the drive-thru experience
by Elizabeth Friend — Strategy Analyst, Euromonitor International
Much of the draw of the drive-thru is rooted in speed and convenience; however, recent advancements in technology have created the potential for an even…
read nowWahlburgers makes good on Orlando expansion plans
February 7, 2017
Waterford Lakes Town Center welcomed a Wahlburgers location to Orlando, owned and operated by Franchisee Gina Buell, according to a press release
read nowThe Pie Hole opens in LA
February 7, 2017
The Pie Hole and Fransmart teamed up to open the concept's first location in the Los Angeles area in Venice, California, according to a company press release.
read nowSalata enters franchising deal with HIG
February 6, 2017
Salata is putting down roots in Atlanta via a franchise deal to open up to 20 restaurants with Unbeleafable Holdings, a subsidiary of Henry Investment Group.
read nowBroken Rice breaks ground in Denver
February 6, 2017
Authentic Asian street food concept Broken Rice opened in Denver on Feb. 2, according to a press release.
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3 ways to improve your customer experience
The human connection between staff and customers will set your restaurant apart. Build relationships and you'll build businesses.
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